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February 2024 by Google User
Extremely satisfied!
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October 2023 by Tim S.
I scheduled an appointment to have my taxes redone and an audit addressed after the IRS notified me that my 2021 H&R Block filled taxes had been incorrect and I owed more and there were fees now. At my appointment time, the door was locked and nobody answered the phone at the 9113 Leesville Rd H&R Block in Raleigh, NC. Between being ghosted by them and having my taxes done incorrectly, I’d have been better off trying to do my taxes myself. I paid H&R Block for nothing but a headache.
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April 2022 by cathy judge
mel did my taxes in a timely manner and was pleasant.
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April 2022 by Lily Tucker
I made an appointment online to drop off my tax documents but when I went to reschedule the appointment, the online system said I didn’t have an appointment at all. I called the office on Friday April 1st at 4:30 pm and the receptionist told me I didn’t need an appointment and that I could drop off my tax documents on Monday. She confirmed that the hours listed online are wrong and that they close at 6pm on Monday. I just came to drop off my tax documents at 5:35 and they were closed. A man named Ted came to the door to tell me that they are not only closed, they also aren’t accepting any new customers for taxes. When I said I spoke to a woman on the phone about dropping them off today, he said a woman isn’t working there and insinuated I was lying about speaking to her because the receptionist is off today. Again, I spoke to her Friday about dropping off documents today (Monday). I understand that places are understaffed, but why be rude to would-be customers who are trying to understand where the miscommunication happened? So to anyone else who is trying to sort out their taxes after having something come up- the hours listed are incorrect and they are not taking new customers, even if the receptionist says they are and even if you make an appointment online.
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April 2022 by trent strong
The people that work there were great and Ruth was super helpful
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April 2022 by Kathy Smith
Great help, easy to communicate with my tax pro
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March 2022 by Michael J.
I've had wonderful experiences for tax prep on this location the past years... This year was terrible though! After getting everything done on my end to proceed with the tax prep virtually, they made me wait for over a week and they have not started anything! The bad thing to is after getting in touch with a specialist in this location, they ended up transferring me to a central HR Block fulfillment were someone out of state will work on my taxes! Tried calling them again, and got told to wait for a call from a tax specialist from their location... I asked for an estimated time, they said to wait for 3 weeks... Really terrible for the lack of urgency, lack of following up with clients, and miscommunication!
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March 2022 by Betzaida Jimenez
Ms. Ruth Page was the tax professional who took care of my taxes. She was very nice and made me feel that I was in good hands. The process was smooth and reliable.
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March 2022 by RICHARD Linko
Excellent service. We have already made our appointment for next year.
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March 2022 by Susan Adams-Jager
I received tax deductions I wasn't aware of and had timely service.
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June 2021 by Michael Rock
Vincent Woodard was a very knowledgeable and incredibly friendly tax specialist. I don't know how he maintains his composure during such a stressful time, but he was a pleasure to work with.
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April 2021 by Kevin Doerr
The gentleman that prepared my taxes was very helpful, informative, and courteous. His knowledge of the tax laws seemed quite obvious.
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April 2021 by suzette brown
Ted is very helpful and patient! We love working with him.
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April 2021 by Cathi Bickmore
I made an appointment with Ted at H&R Block for 3/14/2021 at 3pm. I arrived at 2:45 to see a sign on the door stating the office was temporary closed. I called the number on the notice without a response. I called this morning to see if they were open and they were. The lady answering said Ted was responsible for letting me know they would be closed on 3/14/2021. She also said they were cleaning the office due to COVID. While I was in the parking lot I never saw anyone cleaning. I never received any communication from Ted or the H&R Block office on Leesville Road. If they were cleaning why couldn’t Ted or the receptionist contact me prior to my schedule d appointment. Very unprofessional.
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April 2021 by Q T
The great service and a firm resolution to my question. Great job!
