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March 2024 by Keith Green
This lady was very kind helpful and very nice
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March 2024 by Alexander Shamis
These people don't know how to file taxes. Go somewhere else.
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March 2024 by Rezowan Hossain
I had the pleasure of working with Ms. Dorothy at Jackson Hewitt Tax Service. From the moment I stepped into the office, she greeted me warmly and made me feel at ease with the tax preparation process. Ms. Dorothy demonstrated an exceptional understanding of tax laws and regulations, effortlessly guiding me through each step of the process while answering all of my questions with patience and clarity. Her attention to detail and dedication to ensuring accuracy in my tax return was evident throughout our interactions.Furthermore, Ms. Dorothy's friendly demeanor and professionalism made what could have been a stressful experience quite pleasant. She took the time to listen to my concerns and provided valuable insights tailored to my individual financial situation. Overall, I highly recommend Ms. Dorothy at Jackson Hewitt Tax Service to anyone in need of expert tax preparation services. Her exceptional skills, attention to detail, and commitment to client satisfaction make her a standout professional in her field. I will certainly be returning to her for all of my future tax needs!
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March 2024 by Jessica Woodall
I went to this location after using a small business for years. My friend has gone here in the past and has loved it. Since he spoke so highly of it I decided to give it a try.Sadly, I was highly disappointed. I had all my write offs calculated and the forms needed for the lady helping me. However, I felt rushed and not given the opportunity to look for a tax write off when she suggested I could write something else off, judged for being a small business owner that didn't understand all the tax lingo and that I was an inconvenience because the lady assisting me took at least six phone calls on her cell phone while filling out my schedule c.The shocking grand total for her work was given after the service. I would have never paid over $600 for this service and given three hours of my time if their fees were listed before starting. I feel cheated out of time and money that I do not have as a small business owner. I do not recommend this location at all.
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February 2024 by Jameah Jarmon
Mrs Sylvia was very professional and fast got the job done ! Will be definitely coming back next year
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February 2024 by laya Austin
todays experience at this office with the managers was completely awful. I was denied corporates phone number and the names of the people involved and also threatened with collections by a rude lady that her colleague said she was the head manager of the location. could some one please reach out to me to report this incident? accountability should be taken and as a client for over 10 years have I NEVER encountered being treated SO poorly, belittled, degrades and falsely accused because of my lack of knowledge to do my own taxes. which is why i go through my tax services with this company and bring in serval clients every year but with today’s experience im honestly considering this being me and my family last year doing business with your company. can someone please reach out to me about this incident due to management denying me access to express my concerns with a higher authority than management here at this location
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December 2023 by Dawn Bloomfield
To my favorite tax lady Mrs. Sylvia. Words can’t express how much you helped me with my tax preparation. With my endless W2’s you’re always there to help. Thank you for your time, patience and dedication to the Jackson Hewitt team. Also, happy happy birthday. May your day be filled with joy and happiness.
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August 2023 by Iron Hit
Helpful. Thank you.Mike and Dorothy are great tax service agents. They prepared my taxes easily and perfectly at the starmount location in Raleigh.
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August 2023 by Jonah Freedman
Unless you really struggle with online forms and need someone to do that for you, this tax prep service is a waste of time and money. Just use Turbo Tax or some other online tax prep. I think it was around $450 for a woman to ask us the exact same questions that Turbo Tax would ask, and she typed kinda slow so the experience took 4 hours! Our taxes were pretty straightforward with a few quirks but she didn't seem to know the answers to any questions and had to look everything up. Why pay for that?? Just Google it.Then once our taxes were filed, they were missing documentation and nobody ever contacted me to let me know. I had to go to the IRS website to find out there was a problem AND CALL JACKSON HEWITT. This made the experience actively worse than doing my taxes myself because they just acted as a 3rd party I had to go through to improperly do my taxes.Never again.
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April 2023 by Anita Harris
From the time I walked in, service was excellent. Ms. Sheila’s inviting personality and positive attitude was wonderful. Ms. Dorothy made me feel like I was her only client. She took her time with me and when I emailed her the wrong info 3x. She never acted frustrated. I will definitely come back!! They have restored my faith in getting excellent customer service.Thank you!!!
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April 2023 by Lawrence Branch
The service provided to me was excellent and humane. Thanks for your awesome care given and I felt grateful for the treatment and results of my taxes.✅
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April 2023 by Bill Britton
Great experience with Sylvia. She’s the consummate professional and subject matter expert. Thank you Sylvia!!! Thanks for your help as well Lacy!
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March 2023 by Fiona N
Over priced with untrained employees. I was at a ******* with very little privacy. I will jot use them again
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March 2023 by Evelyn Coward
Have been with this tax office for years now. Driving 2 hours to do so now. Dorothy us the best
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February 2023 by Ms Litaa
Great service. I’m very satisfied with the help my mom and I received today! ? Friendly & very welcoming staff! Would recommend.
