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February 2024 by Don Don
Excellent Service
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November 2023 by Steve in NC
Two years ago during Covid I went to a different store on highway 70 in Garner and was totally disappointed with the service. The man under the car was on the phone arguing with someone the entire time, I was not happy watching him with his shoulder holding his phone up to his ear. I’d rather see someone paying attention to and taking care of his job. My tires were never checked, no sticker in the window - yes, the same window that hadn’t been cleaned, nor was the car vacuumed . The protective cover under the engine came loose and dragging the ground on my next trip to the grocery store the next day - so it wasn’t reattached it properly. I called to speak to the manager the day after the change, she listened to me but that’s about it.So, I started using the Chapanoke Road store. I arrived about 10 minutes before closing on a Sunday, and I hadn’t realized it was so late. Instead of asking me to come back, they took the car in and took care of my oil change. I appreciated that very much. And EVERYTHING on the checklist was actually completed.It’s NOT at all about the company. It IS about the people that they hire, whether they take pride in their work. When you find a store that does their work properly - STAY WITH THEM.Service: Oil change
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November 2023 by Virgie Townsend
One of their workers (Keith Squires) saw me at a local Taco Bell, heard that I was having car troubles and offered to fix my car himself (to help me out). Well Keith charged me full price for an item he said he was giving me a discount on and not only did he charge me full price for this NEW part, he actually put on a used part and broke three different pieces putting it on. Once he saw he broke the new pieces, he USED DUCT TAPE to put them back together.Needless to say my car continued overheating and my check engine light came on. This situation got so bad I called the store and asked for a supervisor but they REFUSED to put one on the phone. I had to call corporate office in Texas to get someone to call me back. Now that I’ve paid this man almost $200 I had to go back and purchase the parts AGAIN because apparently Keith never purchased the part, he FOUND a used part to put on my car. Now I had to pay someone else to go behind him and fix what he messed up. I now have an attorney involved as the supervisor said Jiffy Lube is not responsible because Keith did a side job that he wasn’t supposed to do.But Keith did this job on jiffy lube property in a jiffy lube uniform on Jiffy Lube’s clock! So my lawyer is now looking into this because I’m suing everyone involved for messing up my 2016 Chevy Trax. This is why I typically ONLY go to Chevy, for this very reason. So I do NOT recommend anyone going to this Jiffy Lube, and if you do, DO NOT GO TO MARKEITH SQUIRES he will mess up your car and try to cover it without telling you, in hopes you won’t find out. They do this often to single women and they ALMOST got me but another mechanic went behind him and showed me everything he broke, now I’m stuck paying someone to fix his mistakes. Go to the Jiffy Lube down the street in Garner, this one is a rip off!!!!!Service: Air & cabin filter replacement
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November 2023 by Gloria C Brown
My first time visiting this jiffy lube and it was such an awesome experience meet me out front open the doors when I entered and left thanks guys for an amazing welcome. I definitely will be back. GloriaServices: Tires
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November 2023 by A. H
Took a car i planned to buy to inspect a burnt oil smell, inspection didn't show anything in Jiffy lube and they suggested it only needs oil change, paid their fees and left, smell kept coming out from the car so i took it to a different place and they found a bad Axle leaking grease! Not very professional to miss such a problem in a car Jiffy lube!
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September 2023 by League of Devine
This place broke my calipers and cost me 1300$ at a different garage. Had to get my breaking system completely redone. They also worked on my wheel bearings which they are NOT appropriately equipped to work on. Currently looking to get a refund.Services: Brakes
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September 2023 by Cody Ramey
I went for a state inspection and personally checked out the vehicle before going. Wiper blades, lights ect... because I wanted to make sure that there was no problem when I got there. Magically the passenger side wiper blade was torn once I got there and they told me that I had to replace it to pass inspection. TOTAL SCAM!!!!! DO NOT GO TO JIFFY LUBE I'M ASSUMING THE COMPANY REQUIRES THAT THEY SELL THESE BLADES TO CUSTOMERS ON SOME SORT OF QUOTA SYSTEM, THAT IS THE ONLY EXPLANATION.
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August 2023 by Jennifer Agui
This place is really expensive $55.99 even when using you bring your own oil and filter and a cabin filter was $49.99. It took about 30 to 45 minutes to get everything fully done. (At another place locally it was only $25 and done in 15 minutes with two 16oz bottles of ice cold water provided while we waited in car.) God only knows what this place is doing to the cars back there. I stood up to look at my car and a lady in the office gave me a dirty look and ran off to the bays, then off to lunch. An employee tried to sucker my husband and I into changing the brake fluid and denied it. Supposedly there was an oil leak prior to service and a oil leak on frames PTS. My personal mechanic checked it out and said there was none the following day that my car was perfect and in excellent condition. I understand making a quick buck but this is not the time nor place to do so.
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August 2023 by Ebony Bryant
Each time I bring one of my many vehicles for servicing I am treated with so much respect and compassion. My doors are opened for me, I am greeted with a smile and professional introductions. I come often enough where I am remembered and feel extra special when they tell me "I got you". They are always quick, informative, and genuine. I highly recommend Jiffy Lube off Chapanoke Rd, in Raleigh NC!! These guys are the best!!
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August 2023 by Sarah Veerman
I went in for an oil change. They tried getting me to rotate my tires as well as get more coolant added. I had just gotten both done right before going in so I know they were just trying to make an extra buck off of me. I also had a coupon for $15 off and the guy at the register tried only taking $10 off and looked disappointed when I corrected him. I do not recommend going here alone as a female. They will try to take advantage of you.Service: Oil change
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August 2023 by Millisecond Courier
I was the first one their at 8am and it took 26 minutes to complete oil change. The cost of the oil change was over $129. It’s usually around $110 for the same exact (same oil). This will most likely cause me to find another shop for my frequent oil changes in both my vehicles. Way too much for an oil change. I can get it cheaper at a dealership which is sad to say.Service: Oil change
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August 2023 by M B.
There should be a way to give this place a 0 because that's exactly what they deserve.Came in for an inspection...broke my radiator because they were too busy dancing and carrying on while they were working and I called to let them know trying to explain it to the manager he started to yell and hung up on me. It's always something when it comes to Jiffy Lube specifically this location they have messed up a transmission...a motor and alignments dropping cars to fast. Each time though it took them longer to correct it than it took for them to fix what the broke but it was fixed eventually. Now they won't answer the phone since he hung up on me. Save yourself money time and a headache DO NOT GO TO THIS LOCATION EVER!!!!
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July 2023 by Yalan Chiang江雅嵐
I called ahead to ask for the state inspection. They told me they don't take reservations, but there is no line right now. I got there in 10 min, and the inspection was done quickly. Out of there less than half hour.
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July 2023 by The Pendley's
I went for just a car inspection. Turns out while there my battery went dead. I was stranded at the Jiffy Lube. The employee noticed my battery was new and recommended I call auto zone where I got it. I did and they offered to replace it but I had no way of getting there. Thankfully there was a auto zone next door so the employee unhooked the battery walked in down the hill after a terrible storm and it was still wet and rainy waited for me to exchange the battery and walked it back up the hill to replace it for me. If that is not amazing customer service I do not know what is. Jiffy Lube on Chapanoke Road Raleigh, NC home to some outstanding gentlemen go check them out!
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June 2023 by Luis Ramirez
Been coming here for years. Personal cars, work,trucks, etc. The employee turn around is obvious out of control at this location. Unfortunately the quality of service and attention to detail is no longer a priority. On a recent visit a few weeks ago, a new hire was testing on a computer located by the front desk. He asked every employee that walked by to give him the answer to test questions. I asked if he did not get the material to study, to which he replied “I’m just getting started, I’m new”. I totally understand, however I told him I would not want him working on my cars. Today, I returned with a different vehicle. Busy rainy day. It was my daughters car and I love that a quick vacuum and window cleaning has been the norm. Not today. The new guy was on that detail, some cars got that done but not my car. Please train your mew hires to maintain the level of service we have received in the past.
