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November 2023 by Brad Hogan
I was shopping for a particular jacket. They told me they did not have my size. I found the jacket in my size in another area of the store. When the manager learned what I had in his size he refused to sell it to me. Bad business.
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October 2023 by Zach
Great experience working with Billy and Richard. Don't understand what a lot of these bad reviews are talking about. The employees are straight shooters who tell you exactly what you need to hear good or bad - very honest. I was corrected when I assumed my pants size would work (they didn't fit correctly when put into more tailored fits) and I was told to "throw that size out the window". This was the correct advise to receive even though it meant I needed to size up in pants -- hard advise for a big guy to hear. As a result, my suit fit turned out amazing after a little tailoring, way better than any suit fit me before.Tailoring a suit takes time. Make sure to plan accordingly if you need a suit for a particular occasion. The employees here are very knowledgable, leave the ego at home and let them guide you and you'll look the business.
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October 2023 by Lucas Curtis
I went to Jos A. Bank to get a new suit. It was very last minute as I was intending to wear the suit that same evening (my fault for poor planning). Nevertheless, the wonderful representative (and I regret that I did not get her name) was able to help me. I told her what I wanted, she found it immediately, and she even managed to get it set up so that I could pick up the suit later that afternoon. I was extremely impressed by her professionalism and by the store as a whole. I will go back there the next time I need formal attire
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October 2023 by Matthew Darby
10/10 experience due to Greg. Greg did a phenomenal job helping find the professional clothes I needed. Greg was kind and took the time to help me find the perfect pair of pants, shirt, and shoes. Best experience I have ever had buying professional clothes.
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October 2023 by Eric Hudiburg
I am really not sure what makes the elderly gentlemen at this location think they can talk down to people like he does.I have had three visits to this location in the past month, two were stellar which is why this review gets two stars.Sept 10th 23 at Noon, Had a wonderful fitting and order with a late 30s early 40s sales associateOct 7th i picked the Suit up from a middle age woman in a mask. No problems.Finally, on 10/9/23 at 11:30 am i meeting my friend who ordered a custom suit for his wedding. We went to pick the suit up and the Taller Old white man immediately greeted me (a grown man) with "Hey Bud, how can i help you?" TO which i responded with, " Im waiting on a friend to pick up a suit". From there things deteriorated. After a long tirade about how they only have one tailor, i said lets just wait until the groom gets here. After a few minutes of waiting the gentlemen rudely offered for me to peruse the clearance section. He did not know or care that i had already bought a suit from this location via one of his far classier coworkers weeks before.The arrogance and judgmental nature of this man cannot be overstated. He enjoys demining people and clearly thinks that anyone who is not a wealthy older man does not deserve respect.JOS A Bank Cooperate, Please take note of this and other negative reviews about this specific location with this specific employee and take action. His customer service is terrible, i have had much better experiences at a McDonalds drive through.
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September 2023 by Rob Mihelic
This is the best Jos A Bank in Raleigh.I've tried the other ones multiple times and they either never have what I'm looking for, or they are short staffed.I always get great service at this location and they always have what I need. Everyone is nice and helpful. They usually have good sales too.
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August 2023 by Wesley Aitken
My whole experience from the time I walked in the door to when I walked out was infuriating. Both the geriatric white gentlemen working were very rude and hilariously condescending from the second I walked in. Constant unprofessional comments and jabs, while at the same time extreme incompetence with a basic computer . These guys are absolutely tools, and horrible salesman. Neither of them deserve a job, as they quickly turned away a very easy sale. I will never recommend ANYONE to this branch in my life, please make the drive to the Crabtree branch and give more deserving salesman (Javier at Crabtree) your business. JAB, do better.
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July 2023 by Brian Roberts
Chris (I believe) was super helpful when I came in just to get measurements even though I was getting my groomsman suit from somewhere else. Quick and easy process - would highly reccomend
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May 2023 by Leigh M.
Greg Vaughan is the man to see if you need to look sharp and fashionable! I took my son in for a new "work" wardrobe and had no clue where to begin. Greg made sure my son had everything he needed for a successful summer internship in NYC.
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May 2023 by Bethany
This store was really helpful with finding a suit for my fiancé. We weren't quiet sure what to expect as we had never been suit shopping but Tommy immediately saw us and helped us out. My man is pretty tall on the big and tall side so at first it was a struggle to find quiet what we were looking for but in the end we with Tommy's expertise were able to find every piece for a full suit and even get help with tailoring too to make sure everything is perfect. They helped us out and he was so patient with us walking us through every step to get every piece coordinated well. Overall it was actually a really fun time for a task we first saw as a bit stressful. They made it really simple and the deals were really good as well with good quality products. Thanks for your part in making our wedding day special!
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April 2023 by Wilson Robertson
horrible customer service. older white guy that has grey hair was rude and dismissive, young black man in a white coat was not helpful and quite arrogant. neither store clerks could even point me in the correct direction of dress shirts as none of their selections were organized by neck and arm length size and the 1905s and the traditional, slim, and tailored fits were mixed together. worst part of all was that no sizes were labeled on the front of the shelves and the shirts while color coordinated were mixed neck sizes. I waited for thirty minutes and was never given any help. worst experience i’ve ever had at jos a. banks. if you can, go to a different location
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April 2023 by Mark Herhold
I went to another (ahem cheaper chain that starts with David) and had an absolutely let down just 3 days before my wedding. My suit was oversized and looked like a clown outfit. Basically nightmare scenario. Braxton and Tima were absolutely amazing and helped me fix my crisis the same day and I came I and the wedding went super smoothly. The suit I purchased looked super sharp. I can’t praise the team enough and have recommended to others to come here. Thank you again!
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March 2023 by crystahl trevino
My husband and son went in and got fitted for suits about two weeks ago had a nice young man help us great service. Yesterday had an older man help us and he was not so friendly said a few remarks that really were unnecessary. Honestly he was rude and didn’t seem interested in helping us very much. People shouldn’t work for the public if they don’t enjoy helping people.
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March 2023 by Hayley Bahas
Wow. I'm absolutely disgusted with the way one of my friends groomsmen was treated at this location. Saying they can't fit him without losing weight first???? Repulsive. Absolutely repulsive. I hope that salesmen has the day he deserves.
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February 2023 by Brooks Fitts
Growing up without a dad— I never really had anyone to help me with suits or ties. However, over the past several weeks, Billy went above and beyond to help me find my perfect suits and pants. Billy was kind, patient, and customer oriented. I didn’t have any knowledge of suits or pants, but Billy patiently explained everything and made sure I was ready to go. I couldn’t have had a more pleasant experience, and it was thanks to Billy. Thank you, Billy, for your patience and kindness towards me. I appreciate you!
