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November 2023 by JEFFREY WARREN
Can't decide who's winning the race to the bottom Men's Wearhouse or this place. Understaffed, poorly trained staff in customer service, and quality not what it used to be.
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August 2023 by Helen B. Caloz
We went yesterday to purchase a suit for my husband for an upcoming wedding. Asia was SO helpful and kind. She walked us through every part of the process and was really honest and helped us save money! We were in and out quickly, but we were never rushed.
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June 2023 by Justin Stansell
They were short staffed when I popped in, there appeared to be a single employee and the store had about 8-10 people browsing the wares. The lone worker serviced each of us in a brief but comprehensive way. He was able to save me money by recommending an online order that would deliver to my house as opposed to a tailoring operation which I would have had to pay more for and make a second trip to the store.
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June 2023 by FRISCO Rivera
Very professional great pricesBought 3pc linen suit , pair linen shirt an d a polo all for under 300 dollarsWill definitely return
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June 2023 by Marcus Plating
Went to the store at lunchtime planning to buy a suit. It was during a relatively slow time in the store; after trying to figure out how things are organized and not being greeted once I had to check to see if I was wearing my cloak of invisibility. On my way to Men’s Wearhouse.
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June 2023 by Ben Smith
Prior to going to this Jos. A Banks location, I made an appointment for Saturday, May 27th @ 12:00pm. When I arrived, it took 10 minutes for an employee to approach and ask if I needed assistance. I told her that I made an appointment online. That I was getting married in October and wanted to find suit colors to best match the bridesmaids dresses. She only replied back with an “ok” and walked away. When she could’ve easily said, “I’ll be right with you.”My friend and I proceeded to browse around and find color samples to hold up next to the jackets. In the background, we heard one of the employees say, “I think that couple needs help.” And they weren’t talking about us. At that point, we left and will not be going back or recommend this location. I hope the other locations in this area have been trained with better customer service.
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June 2023 by Jason Obermeier
I have been here multiple times, and the staff never lifted a finger, instead just sitting there on their phones in the back area of the store.There WAS one woman who did EVERYTHING but quit because she was tired of picking up her coworkers' slack. Good for her, wherever she goes I'm sure it will be better managed than this place.
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January 2023 by Kayla Whitesell
ABSOLUTELY stellar experience! Jalen was the best we could have asked for! From helping us get all we needed, to ordering it all. He went above and beyond. Because of his customer service we will be recommending and returning to Jos A Banks!!Their pricing is also sooo much better than Mens Wearhouse!
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December 2022 by Ryan Holst
Honestly, they were terrible from the beginning. Super slow customer service and seemed to have no knowledge. I was super disappointed to have picked this place for my wedding attire and for my groomsmen. Suits were late and no one reached out when they were ready. Wrong sizes and wouldn’t tailor to any requests. Won’t ever go back!
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December 2022 by Cleverson Blackmon
Worse experience ? ever. Employee was mean since the beginning. Was not respectful or helpful. Was more interested in finish the sale and get me out of there.
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December 2022 by E H.
Was it the fact I was wearing blue jeans that made you think I wasn't a serious customer? I stood in your store for 5 minutes and both the male and female clerks looked at me then ignored me. Too bad for you. I was prepared to make your week as I'm looking to build a professional wardrobe. Meaning several jackets, shirts and pants. But not from this store. JAB used to mean something in clothing. No so much anymore, eh?
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November 2022 by J. P
I have never seen anyone like this employee names Jaylen... extremely rude and he just doesn't know how to talk to customers. It's kind of crazy and surprising that there is still this kind of rude people existed in service industry.It was so shocking to see how he responded to my questions.I'm not expecting you to be so professional but at least you should be aittle kind to work in a service industry...Please do not work in a service industry. You will keep ruining customer's day
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October 2022 by Scott Rasmussen
This is now my go-to place for suits, shirts, ties, etc. The staff is excellent and goes above and beyond to deliver a great experience.I ordered a custom suit that wasn't quite right when it was first delivered to the store but the salesperson and in-store tailor did an outstanding job to make it right. The next version was perfect.The salespeople that helped with the next 2 custom suits were even better...what a great experience.
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October 2022 by Dustin Trask
Purchased two custom suits. Went in for fitting, they were stock off the shelf suits. No customization at all. They took all the standard measurements to create a custom fit, but sent a stock. Don't tell me you are making me a suit then give me a stock suit you plan to alter. That friends is fraud. I will never buy anything from that place again. And made in China. Didn't know that going in. Never again.
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October 2022 by Aaron Heil
Worst place I have ever been too, and I’ve been to a lot for suits and tailoring. These guys are so unorganized. It takes them 30 min just to find your suit. When you get measured they tell you your suit will be ready in about a week or two, then it takes two months, only for you to gain Lu go pick it up without the pants hemmed, which they don’t tell you in the first place. Now I’m stuck the day before the wedding trying to find a tailor. Find another place for a suit, these guys are not professional, are not organized, and don’t care if they inconvenience you.
