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June 2023 by Highly Blessed
Visited today at about 5:30 pm, the girl working (white girl) was rude and had no type of customer service, there was a guy there as well that didn’t greet at all.
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March 2023 by Essence Pearson
The kids and I had a great visit I usually order their shoes online so this visit was a special one they were new to the picking out shoes in store experience. We had a very helpful,knowledgeable, patient and kid friendly associate helping. He stuck with us from start to finish and still managed to help other customers. The store was clean and well organized and was up to date on sales and styles. We will definitely be making the trip again. Thank you
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March 2023 by Yessenia Cruz
Horrible service i have gone in here within 2 weeks 3 times to see if their were other associates working and everytime i went these youngsters are on their phones sitting down behind the register. They do not acknowledge you or even offer to help. I work customer service and this location is losing money just because of their workers. Every shoe I asked for my daughters size was not available but they didnt even go to check lol. They are young why sit down at least get up when customers walk in.
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October 2019 by Jim M.
My wife and daughter got me Birkenstocks for my birthday. I opened them, they looked good to me, but my daughter noticed that they were two different shades of leather. They went back to the mall to get a new pair. They came home with the new pair, took them out of the box and noticed they were not the correct size. The box said 42 and the sandals were 41. My wife went back to the mall again. The lady that helped her last time brought out another box. My wife opened them and ... yup ... they were the same sandals that she had returned about an hour earlier. The idiots at the sore, knowing that they sandals were not a pair that matched, restocked them. When they brought out another box, those were also different colors. So they matched them up and my wife took the shade she wanted. They would have sold two pairs of mis-matched sandals. Pretty impressive level of not giving a crap about the customers.
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May 2019 by Elbert Jolley
Very helpful and nice staff
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March 2019 by Chris Pridgen
Got help from Kayla. She helped us find exactly what we were looking for very quickly.
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January 2019 by Lil Dede
The cashier was very helpful and assisted me when I was looking for shoes for my little brother.
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December 2018 by Miguel R.
While at my time at this location, i found picking up my shoes to be very convenient. A employee named Markese (I apologize if I misspelled your name) was effective as well as efficient, in ensuring that my shoes were well taken care of and delivered promptly. Markese is a great addition to the team of daily operators at crabtree's journey's shoe store.
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February 2018 by La'Shauna Jones
Horrible District Manager no organization in the store horrible presentation Just absolutely rude never follows the correct price.
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December 2017 by Angela Bridges
Under New Management!!! When I pulled the site up to place my review I was so confused about bad reviews because we had great service and every single person in the store was so sweet!! You can just ignore all those previous reviews lol. That was old management. We were blown away by Avanni & Markese they were AWESOME!! Best customer service ever. So patient and knowledgeable we ordered 1 pair of Vans and they were sent to our home free and bought a pair of Adidas in the store. Stop by and see the new store team!
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July 2017 by Ray Garcia
Woah, Michelle is the absolute worst store a manager I have ever encountered In a retail setting. She is immature, rude, combative! I went in attempting to get an exchange for shoes I had only owned for 2 months; because my right shoe had developed a small yet notacible hole. I only wore the shoes casually and never for utilitarian purposes. Not to mention I purchased the shoes from her. Very loudly and rudely she said was unable to do anything for me bc the shoes had been worn outside and the return policy states that they only take back unworn items within 30 days. She also told me that Journey's resells returns/damaged merchandise, and that she would be unable to resell the shoe I was attempting to get an exchange for. To prove her point she told me (referring to the jeans I was wearing and a baseball cap) that she would never "purchase/pay" for distressed items. Not sure how that pertained to my situation. Little did she know-that most likely she would not even be able to afford the socks I was wearing this day. Let alone my jeans. Immedeatly I called corporate and reported the situation.
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July 2017 by James Green
Michelle could be the worst store a manager in the Raleigh area. It amazes me that she could hold this position for as long as she has. This really shows the lack of concern with Journey's PR.
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May 2017 by JulesieeQ
What a horrific store! The store manager is incredibly rude and unkept. The manager behind the counter as well raised her voice and made me feel extremely uncomfortable. If I could give 0 stars I would. Chip however was incredibly helpful and kind! Unfortuently I couldn't even stand the thought of supporting such a rude store.
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March 2017 by Kyle Haas
The manger at this store was extremely rude and would talk to me in a way as if I didn't speak English, she then began scolding us about shoes and explained that what she was saying wasn't hard to understand I will never be buying shoes from here again they need to hire a manager that shows more respect to there contumers
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March 2017 by Kendra Ebach
One sales associate was EXTREMELY rude to me. I had to tell her my shoe size three times because I wasn't sure. And she went on to talk very rudely to me and slowly and say to me "it isn't a trick question." And then went on a tangent about converse shoe sizes. I simply wanted to try on a pair to buy, and ended up waking out because I should not be talked to in that manner. Absolutely ridiculous! She should not be working here, if only I Got her name. She is white, an older lady and has short hair. If you see her, request a different person!