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January 2024 by Susan Starr
I gave 1 star only because I didn't have the option to leave less.The manager at this store would not take a bill payment because I didn't have the member card with me. And he was to lazy to enter the # off the bill. Pure laziness. I wonder how Goodyear would feel if they new he was turning away money.
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December 2023 by Trisha L.
My Dad made an appointment for an oil change and then waited two full hours for said oil change. On the drive home his car alerted him that the hood was not latched. That is so incredibly dangerous and he had to pull over on the side of the road to properly close the hood!!! He then drove home and found that his car was leaking oil all over the driveway! He took the car back and they had placed the WRONG oil filter and wrong oil in his car and then LIED to him about it. They entered his tag number and that told them that it was a Ford Taurus (his old car) when in actuality it was a Ford Fusion (his new car). So, they installed the WRONG oil filter because they could not be bothered to LOOK at what car they had in their bay! They lied and said his TRANSMISSION was leaking!! Funny story though, while they were lying to my Dad (who is a retired mechanic) they were switching out the oil and the WRONG oil filter. Hmmmmm since they put the correct oil filter in the car I can't help but notice that there is NO oil leaking in the driveway and the transmission is FINE!
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November 2023 by Linda Greenhaw
Always a pleasure working with Just Tires, even when in real life..... it's a highly stressful situation and I'm just looking for a solution that will get our employees back on the road!! You come through for me, time after time.
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November 2023 by Hasan Baloch
Online system makes appointments that the store can't see. Then you show up for your "appointment" and they don't honor it. Fraudulent and waste of time.
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November 2023 by Rick Buss
This is my goto store for all my tire needs. This time I had a slow leak in my truck tire. They were able to patch thank goodness. The man that did the work was very knowledgeable and friendly. Will go back for my next set of Wranglers!
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November 2023 by Tonya Williamson
I recently had my car serviced here and the young associate by the name of Demario was superb! Thank you for going above and beyond!!
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September 2023 by Marliese Moody
We had an appointment at 8AM, when the store opened. No one was there until 8:10 when we saw a gentleman walking up on his phone. He gets to the door and says good morning and goes inside. I gave him a second to get the alarm off etc. He does not offer an apology for being late or anything. Gets us checked into our appointment where he says he wonders if they even got the tires because if you order them online they do not communicate with the store. He figured out that they come in at 11 today so I asked if I came around lunchtime would the car be done (it was two tire replacements) and he didnt give me a yes or no just said he would call us when it was ready. I go to pick up the car and was told I have a $53 charge for "roadside hazard" and I asked what that meant and the gentleman made it seem like I needed to have this and not that it was an optional charge. Overall not happy with the customer service and overcharging when it was not necessary. Will not be back and do not recommend this location. I have had better service done at other Just Tires.
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August 2023 by towanna storts
Made appointment and received confirmation appointment was confirmed. DUDE at the counter was dry and not welcoming. I'll assume he didn't have his morning Joe just yet. Man claimed their appointment system was a issue and told me I would have to leave my vehicle all day. Never mind the appointment I made and to just tell me he don't know a time frame or even try to squeeze me in not how you conduct business. I arrived at10am for a 1030 when I booked the night before many appointment slots were available. 5 bays with 2 vehicles. I have no choice but assume he didn't want my Buisness. On to next Tire Buisness. Call make sure their system is working properly and they have the time and want your Buisness.
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July 2023 by Kelli Kaspar
I went here because it was close to my house and I had a nail in my tire. They looked up tires available and they didn't have the specific tire I needed. They still took the time to tell me why the tire could not be repaired to their standards, how the process works for repairing a tire, and then gave me air to get back on the road to go find a place that had my tire in stock. They didn't charge me for anything and we're still delivering good service.
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June 2023 by Patricia Shaw
Man who helped me by the name of Elijah (owner?) I have now received excellent service from him twice. He is so efficient and helpful. If he's not the owner give this man a raise! Rare to find great service like this these days.
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May 2023 by Oak Miller
They did not remotely meet the appointment timeframe. When I dropped off my vehicle (30 minutes early) the place was empty. I received my car about 1.5 hours after the appointment completion time. I'm disappointed.
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May 2023 by Ricardo Collier
If you want to waste your time and be treated unfairly this is the right place. Arrive to the place, nobody at the front desk, the technicians saw me and they didn’t even care, after 10 mins waiting a guy who was so busy with his cell phone in a small room next to the front desk, attended me just to tell me that they never received my online appointment and gave me a bunch of excuses as to why there was nothing he can do about it. Never going back to this place. I suggest everyone who reads this to take this into consideration.
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April 2023 by Waji Anwar
Took our car in for a blown tire. Luckily we had road hazard insurance. They had us back up and running the next day and handled the warranty paperwork
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December 2022 by Grace Smith
Just Tires is a wonderful service place, the staff is quick and assist with your tire needs quick. I recommend there service here in the Raleigh area!
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November 2022 by Ashley R.
Stopped in the Wednesday before thanksgiving. We're from coastal Carolina and was on a trip to Kentucky and I had a blow out from the side wall of one of tires. And a gash in my spare (ugh) Called a ton of places in town (including discount tires where I originally bought them from 7 months ago and that flat out refused to service my car) the wonderful guy working the desk that day ordered my tires (had to buy 2 because of my all wheel drive) picked them up from the factory and even called Acura to make sure it was safe for my car. It took about 5 hours but they are located next to a nice little shopping center and we had lunch and haircuts for the boys. Got us back on the road and where we needed to be! I wish I remembered the gentleman's name who helped us because you my friend made sure we got to grandma's house safely. Thanks so much!