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February 2024 by Russ Frazier
They've got Sephora now inside the store. Some of the other retail items are scattered around, but just ask for help and they'll be happy to show you where to find what you need.
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February 2024 by Jennifer West
Stopped to pick up items from Sephora. Started looking at clothing items displayed in the attached Kohl’s. The prices were good and the merchandise was of a decent quality. The prices were even lower when scanned at the register. If you haven’t been to Kohl’s in awhile you should check them out. It’s different now. An associate named Haneen was extremely polite, knowledgeable and helpful to me. I highly recommend Kohl’s.
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December 2023 by Elaine Ratliff
I really just sort of browsed. I was looking for Christmas deals. I was in the store for probably 20 mins. It was clean and prices were reasonable.
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December 2023 by Shakista Jones
I visited the store off of Falls of Neuse. This was my first time visiting. As I walked in, I was greeted and asked if I needed some help! The representative advised me that she would assist me after she finished with her previous customer. The representative Customer Service was awesome! I really appreciate her taking the time to assist me. She walked me through the process of the products from beginning to end. Sephora/Kohl’s need to keep Qianna!AMAZING CUSTOMER SERVICE with the representative,Qianna!
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November 2023 by J Guido
Jairese was so helpful when I was checking out, she deserves some spotlight! Customer service these days is a hit or miss but she has a great attitude! Also, the Sephora employees here are the best!! Thank you ladies!
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November 2023 by Teri Lee Spottiswood
Out of the size pants my 14 yr's old granddaughter needed/wanted!! Teen items go quick!!Had the other item's I did want though!!
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October 2023 by Della Woollen
The new Sephora in this Kohl’s store is the best! I appreciate the knowledge in the staff. Alana is an asset to the company.
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September 2023 by Sheila Alderman
Good customer service from Engy at Kohl's on Falls/Durant today. She led me to the product I was looking for and checked me out quickly. Very friendly.
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September 2023 by Diane La Versa
Went to the new Sephora store at Kohl’s at Falls Pointe in North Raleigh to get an eye shadow foundation. Alana was extremely helpful and very knowledgeable. She suggested a Sephora product that I think will be exactly what I need.
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August 2023 by Diana Zepeda
Older man in the Amazon return center was clearly was upset because we didn’t bring a box. The app told me I didn’t need a box or label which made it easier for me to go there since I have a 4 month old. He threw our return in a bin and made it very uncomfortable for everyone in that area. Do not come here to return Amazon items, they clearly don’t want us there. Won’t be shopping at Kohls due to their customer service. Looking at other reviews, it seems that I’m not the only one that has experienced this. Hope they fix this or will continue to loose customers.
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August 2023 by Sara K.
Super easy parking, very clean and nice shopping center. I am so glad there is a Sephora now so I am going in there more than ever.
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July 2023 by Mel Pena
Friendly and helpfulCustomer service individual and checkout young lady
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July 2023 by BigLigStyle
I was able to get in and out in under 10 minutes. This was a pleasant experience.
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June 2023 by Stephanie Rockwell
Be wary when returning.I came to return a gift I had received. If you think your gift-giver may have purchased the item outside the return window, don't help Kohls try to look it up. Just tell them no receipt.I tried to be helpful and use the gift-givers phone number to locate the receipt. Since they found it and it was outside the return window, they denied my return. If I would have NOT been helpful trying to find this, they would have allowed a return for me with no receipt. But since they found it, now I was forced to drag my heavy oversized return item back to my vehicle, while pregnant.Very poor customer service and poor customer experience.This is exactly the kind of service that will be the death of retail. Shop at Amazon.
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May 2023 by Lynn P
Great selection but prices are way too high for the quality of all clothing. Noticed the sizes run small.