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November 2023 by Jackie W.
Took an entire day to get my oil changed. They wouldn't give us an ETA which was suspect. I found out the hard way why. I got home around dinner for an 8 o clock appt
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October 2023 by Esco R.
A total lemonade stand, I would never buy another used car, nothing but a car-lot full of used issues... Worst experience and most costly bad decision I've ever made in my life !!!
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October 2023 by Anais Aguilar-Fabre
Whoever picks up the phone to schedule an appointment is always rude. Seems to be bothered by a customer asking for a service request. Always seems like there isn't availability for weeks, even if it is an urgent situation, and even if you bought your car from Leith. Will not return for service or anything.
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September 2023 by Mark
Service department needs improvement. Waited 2 hours for an oil change with a 7:30 AM appointment. Found out my car was finished and sitting outside for 30 minutes. Service advisor was no where to be seen. She didn't check in on me once during the wait, and when I tracked her down and asked to pickup my keys, she just made excuses they are too busy and didn't apologize.She didn't even bother going over my vehicle service and explaining anything. I asked to speak to a supervisor, but she says no supervisors worked on the weekend. ?♂️
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September 2023 by Karen Mueller
The earliest they could get me in for an oil change was 10 days out and it took them 2 hrs which is just unacceptable. Even with the "free" oil change I'd rather go elsewhere and I wouldnt be up sold as much. I didn't like the way they just told you the charges rather than print you out an itemized list until everything is done already and the desk couldn't even tell me if I got full synthetic oil or not. They charged $2 for electronic document storage whatever that is and 7.79 for supplies for repair order but I didn't have any repairs just oil change which they said was free and tire rotation which requires zero supplies. And this is why I don't use dealers..always something to squeeze a few extra dollars.
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September 2023 by Edwin Orlando Rivera
Well, as a first time Honda owner, I must say my experience with sales was awesome. Although, my vehicle was not purchased at Leith Honda, I took it there for service (tire pressure check). The vehicle is brand new with only 800 miles on it, and as a Honda service pass holder, the vehicle can be taken to any Honda dealership. Leith is very close where I live at, and although is conveniently located, the service I received was far more less than acceptable. Upon arrival, and after4 minutes, we where greeted by Service advisor Geoff. The first thing he did not do was to say hello, just a plain what do you need? After explaining my issue with tire pressure/s, he got into my vehicle, did not greet my wife and asked for the keys, which he kind of slammed them onto my car's dash. After , that he said your tires are over inflated, I said ok, I bought this vehicle brand new not even a month ago. He said, I'll have someone adjust your tires pressure.He instructed some assistant who clearly was having issues adjusting the tire pressure. The assistant even admitted to him after trying for some good 10 minutes of him having trouble adjusting the the pressure on the tires. Mr. Geoff took the air hose and air pressure gauge, and stated after all the money we pay for this it should be very accurate. His attitude was not the best towards the assistant nor myself the customer. Well, all said and done, I thank them for his non courteous assistance, and he said sure.. thus, he treated us like non value customers. In the future and although not as close to where I reside, I'll be taking my new Honda Passport to either Reggie Jackson Honda, or where I bough it South Point Honda for its first oil change service.A coworker, who bough his vehicle at Leith Honda warned me about the uncourteous and nonchalant service this dealership offers. I should have listened to him. Now I'm sure, there are more Honda dealership/s who will appreciate my business.Service: Tires
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September 2023 by Abdullah Almohsin
I went to Leith Honda Service last year for a pre-purchase inspection. They recommended more than $2,000 worth of repairs for a 2006 Honda Accord, which I had done. The next day, the car wouldn't start. Leith Honda Service sent a third-party service to tow it to their shop. However, when they got the car, they said the battery had just disconnected and charged me for the tow and battery repair. They said they never touched the battery.Then I found that the belt tensioner was damaged. My mechanic said that the belt tensioner would not have been damaged on its own and that it must have been damaged during the repairs.I am very disappointed with the service I received at Leith Honda Service.
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August 2023 by Chelle L.
The one shining star of Leith Honda is I still believe they'll do a good job. I bought my car here, and they have me hooked with the 3-year warranty, so I am stuck for a while. Going to this Honda dealership involves a learning curve. Your first lesson: You are a number, not a name. You are not important. You are just another customer in the sea of Honda owners. Your second lesson: an oil change will take about 4 hours. Don't expect to wait at the dealership (though their coffee IS pretty good and they have WIFI). You might want to schedule your oil change about 3 weeks in advance so you can take advantage of the shuttle (the shuttle driver is the nicest person in the whole dealership!) However, that means since I live 15 miles away, that I drive there, the shuttle driver drives me home. My partner drives me back four hours later. Then we both drive home. In other words, 3 trips, or 90 miles of driving for an oil change. That is NOT GREEN! Your third lesson: reality is not real in this dealership. I got there yesterday and was told the internet was out so they couldn't access anything and had no idea what I came in for. They were sending most people away. But I looked at my phone and I was ON GUEST WIFI! They decided they could do my oil change, but it still took 4 hours. I was told about 10 times, "our internet was down," and that they were incredibly backed up, even though I keep seeing them send people away. when I called they had no idea who could help me because "their internet was down" so they couldn't see my ticket. Then when I finally got a message that "my car needed an air filter," I tried to call back but they couldn't find my service provider so it took an hour for them to get back to me. Then I finally reached them, and they told me "we have to fit your car back in and we're majorly backed up," so it might take a few hours to get the air filter in your car. Then when I finally got back, the lady behind the desk stared at my ticket and said, "I don't know what to do with this" to the guy who handed her my ticket. I still don't have all this resolved and it's the next day, but I believe their "internet" is back up because I finally got a bunch of texts from their system late in the day. Lesson number four: be ready for an adventure.
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August 2023 by Fonda Kornegay
Neil checked me in and kept me updated on the status of my vehicle. Got it back much earlier than expected. Love the muti-point inspection videos, too.
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July 2023 by Jason Ashburn
Unfortunately the service department has really gone down hill. Have been a regular customer for several years but the customer service has really declined. Who cares about cheap free coffee or tea or popcorn that isn't that good anyway when you have to wait hours for simple service like an oil change or tire rotation. Major service takes 4 - 5 hrs, if not all day. Can't find advisors when you need them they seem to always be on break or unavailable and that is when you wait at the dealership. Leaving the car is worse. No communication no updates from advisors, have to call and call and leave messages and sometimes they aren't returned for hours and hours. Making appointments doesn't seem to really matter when they are busy it is just a free for all. 2-3 hours for an oil change and multipoint inspection to check tires, brakes, and battery is ridiculous, why even have appointment times? The process for ordering parts needed for service, which is often because they don't have certain parts in inventory, is broken. Service advisors and parts department don't talk and so I have had to call up to 5 or 6 times to get a service manager to make a service advisor do their job and get info to parts department to order parts. Just ridiculous. Causes so many delays. Once parts are finally ordered there is no communication regarding delivery dates or when the part comes in so service can be scheduled , that should all be done way more smoothly and with much better customer care and communication. The one star is for the cashiers, they are always nice and professional, so the checkout process is the best part. Have probably spent $20,000 over several years servicing two cars but won't be going back. I wish Chick-fil-A could train the service department including the managers on what customer service looks like.
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July 2023 by Krystal Thillet
The reason for my 5 star review is for the fantastic job Aaron Roos does as a Service advisor. He is very thorough and patient with any questions that you may have in regards to current and future services to your car. He is also very knowledgeable about warranties and recalls.He was the first service advisor whom I received for my free oil changes, and it definitely set a standard for how I expected any services from Honda. After a not so pleasant experience with the lack of knowledge in regards to an issue I was hoping to get resolved with my car one of the last times I went with other service advisors, I immediately escalated it to Aaron and he knew exactly how to help. Since that time I exclusively schedule my appointments with him and have never been disappointed.I know that working in customer service is not always the easiest, but he makes it seem effortless and definitely does a fantastic job. He also explains what is needed and why and doesn’t do it in a condescending or over complicated way.He definitely is the standard of excellence. And if you are wondering who to schedule your appointments with, make sure it’s him!
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July 2023 by Kathie Baggott
Simple fix. In and out, very congenial in the service area. I would happily return.
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June 2023 by Sarah P.
!!BEWARE!! of the unknown "diagnostic fee" that they push on you to even take your car back for anything other than routine maintenance. $230.35 after taxes and fees. Also note that this is an hourly rate. They do mention that you do not pay that cost if the tech cannot find the problem (but realistically how often does a certified tech not find the problem??). This is highway robbery. Take your issues elsewhere. Also my car is less than 2 years old (2021 Accord) and when I asked about warranty coverage if there was an identified issue, I was told that since I don't pay for the extended warranty I would probably be out of luck. On a car with less than 30k miles. Makes sense to me.
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June 2023 by Allan A.
Things have certainly deteriorated since my last visit one year ago.I brought my car in at 7:45 am on a Thursday, having made an appointment 3 weeks prior. When I came to pick the car up at 4:00 it had yet to be looked at. I asked for the Service Managerer who provided me a loaner car, which allowed me to drive home. I still needed to make the 40-mile round trip the next day to pick up my car. 10 minutes after leaving the dealership, the low tire alarm went off on my car. They also did not reset the oil change light, which necessitated me calling the dealership to find out how to address both issues. I will be driving home on recalibrated tire pressure, and hopefully, the tire pressure sensors will correctly function. This leaves me wondering if they did the 30,000 mole service correctly.
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June 2023 by Brad Gold (NCNYChief)
Went in for an oil change. Had appointment at 7am and when I arrived was one of the first people there. It took almost 2 hours. They were friendly and explained everything, but WAY too long. Free coffee was nice though.
