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October 2021 by Mary Perretta
Cashmere sweaters 5⭐
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July 2021 by April C
Super helpful staff awesome experience
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October 2019 by Jill Touchberry
Attentive customer service and a sale!
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May 2019 by Melissa Dixon
LOFT at Triangle Town Center is one of the few stores in the mall that still get it right! This store always looks amazing and I normally leave spending more than I planned, lol!!
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April 2019 by Kathleen Humphrey
Wish they had size 16.
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April 2019 by Scott Zincone
Get women's clothing here.
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November 2018 by Donniece Bell
Yesterday was my first time ever shopping with Loft it was recommended to me by a coworker. I went to the mall yesterday to make a exchange at a different store and I walked by and saw Loft was having a 40% off sale so I went in. I was never greeted with totally blew my mind because they weren't busy (12:05) I made eye contact with the sales lady on a minimum of 5 times and she never said one word to me. I didn't get her name but she was a younger lady with red/burgundy Versace glasses. I'm work in customer service and I know how to treat people who walk into a business. Well after her ignoring me several times I was so annoyed and ready to go so I go to the register to check out. There was a older lady at the register and she was like a robot nothing was personable about here. She has me if I was using my Loft card today and I said no I'm in the process of building a house I can't apply for new credit. There was a chance for her to make a small connection and she said nothing. Then she asked me what phone do I use with my purchases and I said none (since this was my first time ever being in a Loft) but I can give you mines and she said no, never mind. I was speechless. I go home and look online and see that they have a rewards card and that's why she asked for my number but she never offered it to me. I called corporate to make a complaint and I was told someone would call me either the same day or the next morning. Towards the end of the day I call back and was told I have to wait 2-3 business day for someone to call me! So I now understand this company doesn't care about their shoppers. Never in my life have I heard of waiting that long to speck to someone to leave a complaint. Needless to say I will NEVER SHOP with them again. HORRIBLE CUSTOMER SERVICE
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October 2018 by Heather B.
Ann Taylor LOFT always seem to have a good sale going on - I typically buy online but saw the great sale going on in store and stopped in. Scored a pair of $75 jeans for $35, score! I love how LOFT clothes fit and I feel like their sizing is true to size. I wear a size 6 and their size 6 jeans were spot on. Store was very clean, very organized and really well-lit. My only complaint is the employees were a bit standoffish, particularly a petite older lady. She just was not very friendly and seemed irritated to be bothered by a paying customer... I'll continue to shop at LOFT, but won't expect a lot of smiles or great customer service.
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June 2018 by Anna Lobastova
Staff is friendly and helpful, and this location is much less crowded than Crabtree. Great clearance selection as well.
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November 2017 by Sara Burns
This store is poorly run and has extremely outdated technology. The past several times I've attempted to buy or return items, the registers have been down and no one can help. It takes 30-40 minutes to figure out a solution and solve a simple problem. The technology problems and poor service are unacceptable and I have no idea how this store is in business. I have also complained to corporate. It's truly awful and no one should waste their time attempting to shop here. I am not one to complain or post but it is absurd.
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November 2017 by Sara Burns
I do not recommend this store at all. They have extremely outdated technology and their registers have been down the past 5 times I have attempted to buy in store or return online items. This has been going on for far too long, at least a year in my own experience, and I have no idea how this store stays in business. It's not the associates' fault, but the customer service overall has been extremely lacking. They all seem pretty underinformed and someone always has to defer to a manager or take extra steps to solve simple problems. It has taken me 30 minutes on average to do a return or come to an agreement about how to move forward with their systems always being down. That's really unacceptable and I will not ever be in this store again.
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March 2017 by Susan Hall
I have always shopped at the loft. Love their clothes and customer service has always been solid. I typically go to the loft at Crabtree or Greensboro but this past Friday, I just happened to be at Triangle town center. I found a bunch of clothes I wanted, tried them on and went to register to purchase. I knew I had a 20 dollar Loft reward but I couldn't get the WiFi to open it. I asked the associate, Rebecca, if she knew of another way. She was very rude and gave me th
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January 2017 by Emilie Stafford
Staff was not very knowledgeable. I brought in merchandise to return. The associate told me the total amount of store credit I had. I proceeded to shop and try on and select the clothes I wanted to buy with my store credit (with two kids under 2 mind you). When I came back to the counter 30 minutes later to check out she told me that my store credit was no longer valid because of a store policy that she had forgotten about.
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January 2017 by Allison Hindman
The staff was super friendly and helpful, selection was great, and you can't beat the quality for price