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November 2023 by Anje Stelwagon
I've been to this showroom several times. Everyone is always so nice and happy to help. They don't overwhelm you and let you take your time looking. Great place, great people, great prices.
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November 2023 by sandy jones
This was my second trip to this Lovesac and both were great experiences! Jeff was very patient and took the time to explain how the couch came apart and could be turned into other designs. He also showed me blankets and pillow covers that had been discounted that I was able to buy at a discount. Payton was sweet and kind too. I left feeling like they cared about my experience, which doesn’t happen at most places I shop. Thanks Jeff and Payton!
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November 2023 by Miranda Yanez
Wow - what a disappointing experience. We have been waiting to purchase this couch for six months. We drove 1 1/2 hours to come to the store with the intent of purchasing a couch today. The salesmen, however, showed zero interest in even speaking to us. When we walked in, no salesman greeted us, provided information, or asked why we were there. We were looking around for over 10 minutes without interaction.Then, a white traditional family walked in, and the salesmen felt they deserved attention, conversation, and direction even though they were “just looking around”. We will absolutely be driving an additional 30 minutes to another Lovesac store. If salesmen want to earn commission off a $9,600 couch purchase, they can treat all families with the same level of respect and assistance.
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November 2023 by Karmen & Brian McGee
We had an idea of what we wanted but decided to go to the store to see it before we ordered it. Jordan & his two coworkers were super friendly & helpful. They were patient even though I might have acted liked a kid in a candy store. They demo’ed how to set up & take apart the sofa and the sound system, answered our questions on upholstery & accessories, and sent us quotes of several different options. Fantastic experience, just wish the “showroom” was a little bigger to show off more of the product.
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August 2023 by Katie McAbier
The sales representatives were knowledgeable if you asked a question but didn’t seem interested in helping us.
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February 2023 by Nana Robin
Payton and the other young lady at The Crabtree Valley Mall location were absolutely fabulous! They were helpful and knowledgeable. They made you want to buy more items from them. They knew all the ins and outs of love sac which made me appreciate the love sac experience even more. They were attentive to each and every customer who walked in.
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November 2022 by Jim Morgan
Great customer service! Made it very simple to understand the LoveSac process!
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November 2022 by Charlene Gullett-Scaggs
The sales person help us pick out the best fabric for pets and had other helpful information. The experience was fast and easy, NO sells pressure what so ever. Great experience.
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September 2022 by Kelly Mathews
Rhiannon was absolutely amazing to work with! She was VERY knowledgeable, friendly and patient. She showed us tons of samples and ways we could lay out our new sactional. We took a couple samples of fabric home with us (we were in the area for medical reasons) but forget them in our hotel. She mailed us samples of the fabric right away and was just so sweet. She has a wonderful personality and you can tell she loves her job and the products she sells. Lexi, the employee that took our order over the phone, was absolutely the sweetest. She was equally as kind and knowledgeable. I HIGHLY recommend this particular Lovesac location (Crabtree Valley Mall). Everyone was so great to work with and truly know their products. And you can tell they actually stand behind what they sell!
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July 2022 by Karim Abu-Zaid
Marques, thank you for the great experience. My wife and I are truly excited on purchasing a lovesac couch from your location. You showed a tremendous amount of hospitality and kindness towards my family and myself. Hope to see you soon!
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July 2022 by Ronald Bonham
Everyone at the showroom was exceedingly helpful, all of my questions and concerns were answered and we are looking forward to getting our Sactional this weekend. A special thanks to Jasmine for her assistance.
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June 2022 by christy welborn
Went to the showroom to see the furniture up close. The sales person was very helpful and knowledgeable. She helped to guide me in picking out a good set for my needs and then had everything set, so I only needed to make a call to place my order. I called to place my order an hour before closing and my salesperson was very helpful and pleasant. Good shopping experience.
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June 2022 by Catt Fleetwood
Wayne at the Lovesac store in Crabtree Mall Raleigh, NC was incredibly helpful and so great to work with! He made the process fun and simple. Great customer service means a lot!
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May 2022 by Ashlyn C.
My family went to this location to purchase a couch. The employees decided to make jokes and laugh while I had to breastfeed my infant. I was extremely uncomfortable and unprofessional. We left and will not be returning.
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April 2022 by Brandon Zeller
The build/purchase functions on the Lovesac website never worked, so we drove 1.5 hours to the nearest store. The store was a closet-sized space in a noisy mall. It was very difficult to imagine relaxing in new furniture there. It was being run by a couple of young people who confidently told us things that turned out not to be true. First, they said they only had a few covers available (it turned out there was a whole other book of available covers). Then they quoted us a price that was $200 higher than the price posted on their website.In the end, we were able to order what we wanted, but Lovesac seemed to want to make it as difficult as possible to do so. Hopefully, the quality of the products will make up for the service was lacking.