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March 2024 by Nova Erica Tan
Jaimi gave a perfect light massage as my intention was for relaxation. She was very friendly and checked in on me during the massage. I liked her techniques and gentleness. I had no issues with checking in or out, it was a quick process.
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March 2024 by Adrian G
The manager Codi is absolutely inappropriate. A MANAGER with that lack of Customer Service is concerning! Despite being a loyal customer for over 5 years she has put a very bad taste in my mouth.
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November 2023 by Ashma Ganaishlal
If I could leave zero stars, I would. I called to cancel an appointment at this location and was told not to worry the appointment is cancelled. I was then called about ten minutes after the cancelled appointment start time by a representative asking if I was still coming. I explained that I cancelled the appointment… with them directly. The representative then joked saying I would lose one session but still have a lot so it doesn’t matter. I explained to the representative that a session is money I paid for and that I cancelled, to which they acknowledged. The location refuses to refund the session. They also shared a plethora of false information about my account, telling me that there is no way to cancel a membership (without explaining that they did not update my home location during the same call to create the cancelled appointment), telling me that every 12 months a membership renews (completely contradicting what they just said), informing me that every session comes with an additional $15 charge with no explanation, and the list goes on. If you’re looking to get robbed and get the run around, this is the exact location for you.
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November 2023 by celia rosemond
Good massage therapists, but extremely poor customer service at the front desk who will ruin any relaxation you pay for.
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October 2023 by Mariss
I visited today for a facial with Kelsey as a birthday gift to myself. Upon arrival Jasmine greeted me and I completed a clinic intake form to address my skincare concerns and medical history. Kelsey was punctual and escorted me back to the spa suites. I had a early appointment so the spa was very peaceful and quiet. I really enjoyed the products Kelsey used and felt so relaxed and rejuvenated after. Extractions were a breeze for my pores with the new electric tool she used. I’ve always had extractions done by hand with q-tips. The neck and shoulder pressure was perfect. I did not want to leave the spa table ! I’m looking forward to my next appointment and will be booking with a masseuse as well. Jasmine was friendly and helped me with signing up for a membership. Self love is self care folks !
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October 2023 by Cynthia Knight
Several of my therapists at this location have cancelled my sessions, some on the same day, and the receptionists don’t even contact me and try to offer a different therapist or offer to reschedule me. But when I have an emergency and can’t make my appointment , not only do they still take my accrued session, they charge me for the enhancement I was going to have, claiming “it was already prepared”. It’s just bio freeze that they have sitting on the shelf. If I wasn’t there, it shouldn’t have been used. Terrible policies.
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August 2023 by J Lee
Came down to RALEIGH for a wedding and decided to stay for the week. While here. I decided to treat my wife to a massage. We already use Massage Envy in NY, so I decided to try them here. I visited the location in 3201 Edwards Mill Rd. I booked an early appointment with Laura. My wife came out with a smile from cheek to cheek. She said Laura was so amazing, that she booked an appointment for me the next day. I have to agree Laura has been the best masseuse we have been with in a long time. We wish she was in NY. Thanks Laura!
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July 2023 by G Blair
I waited to write this review because of how upset I was by my entire experience. I wanted to offer helpful feedback when I felt calmer. That said, I would NOT recommend this location.Good customer service is a non-negotiable requirement for any person or establishment I spend my money at. The ‘customer service’ at this Crabtree Valley location is sorely lacking (very superficial and transient). You ruined someone’s birthday. Own that and try your best to fix your error.I went to Massage Envy at Crabtree Valley for the first time in December 2022. My first massage was great. Deep pressure as I requested. In fact I loved it so much I signed up for the membership on the spot. Fast forward to two months later. I schedule a total body stretch and massage for my birthday in Feb. While on my way to the appointment I received a call that the body stretch couldn’t be done. It was a scheduling error they just discovered and the person who does that wasn’t available. I was very annoyed but went ahead with the massage. It was the same masseuse I used before that made me want to get the membership. This time though the massage was weak and very disappointing even though I requested deep tissue. Thinking the person was just having a bad day I scheduled a facial and massage for my mom for the following week. I didn’t tell her about my disappointing experience the week prior. When I picked her up she told me that her massage was not good. Not the pressure she requested.I calmly want inside to complain about this and my experience the week prior for my birthday. The person at the front desk couldn’t care less.I was really upset because not only was my birthday experience ruined but so was my mom’s.I calmly asked for a manager, and she said she was the manager. She offered an aromatherapy supplement free of charge for the next time but it was apparent she really didn’t care . Are you kidding me?!I wanted to cancel my membership after this but she said I couldn’t and moved on with what she was doing.
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July 2023 by Joshua Koonts
JeanMarie was awesome. Great massage. Really focused on what I needed. Already scheduled a follow-up. Front desk girls were sweet.
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July 2023 by Megan Lord
Camille was fantastic! ? She was very welcoming and listened to the areas I wanted to focus on. I left feeling relaxed and refreshed! The spa was very clean and the front desk team was professional and a pleasure to speak with. I would highly recommend booking here with Camille!
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June 2023 by Zach Latham
Wow! Rosemarie did a wonderful job. By far the best massage I have ever received. She is truly a professional.
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May 2023 by Joseph Lauro
Great for relaxing, physical therapy or gifting to yourself or someone else. Super staff, professional and friendly.
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May 2023 by Kaitlyn Kulikowski
I had a great experience at this Massage Envy location. I pulled something in my neck while traveling and could not turn my head to the right at all. They were able to get me in for a last minute appointment with Allie and she is a miracle worker! By the end of the massage I had much more mobility in my neck and 2 days later I am completely pain free! Thank you, Allie!
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May 2023 by Brent Jahnke
Elizabeth A. is an amazing masseuse. My 90 minute deep tissue massage was fantastic. As a larger man, I find that many masseuses can’t provide me firm enough pressure. This is NOT a problem with Elizabeth A. Her touch is powerful and therapeutic.
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April 2023 by NugsAndSlugs
My first appointment with Elizabeth was absolutely amazing. Highly recommended
