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March 2024 by Ganessa B. Rowland
If I could give Zero stars I would very unprofessional I scheduled a massage just to come and wait for 30 mins then 10 more minutes to tell me they couldn’t find my massage therapist and I needed to reschedule! They gave me a coupon for inconvenience just TO TELL ME I COULD’NT USE IT AT THAT LOCATION WHEN I CAN BACK‼️ This place is a joke PLEASE don’t go here??
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March 2024 by Tracy Perina
The owner REALLY needs to fix/update the HSA issue that considers my account “suspended” every month. For about 2 years now I have had to tell the person who answers the phone that I am NOT suspended that they have to “look in the other drawer” or something like that. This is extremely frustrating bc it wont allow me to use the app either…I’m editing this review and just lowered original rating to a one star. The owner’s response to a link does nothing! I noticed he/she puts it on most responses. Also, I’ve cancelled my membership or at least I’m in the process bc the manager isn’t in the office AGAIN today and no one can do that but her. I left her a message last week, 7 days ago and she still hasn’t responded which is the final straw for me and why I’m cancelling. called her last week to discuss a couple of issues but apparently she doesn’t care or she would have returned my calls. NO ONE is that busy! My husband is part owner of a business way bigger than ME and he returns all calls same day. POORLY RUN!
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January 2024 by Jason Hovan
My wife bought me a $150 massage for Valentine’s Day as a surprise. The receptionist put the incorrect date in when she set the appointment.Massage envy sent me a text that states to confirm the appt which I did, unknowing what was going on. I confirmed it for the wrong date (my fault but I didn’t really know what was going on). Then forgot to ask my wife about it.They charged us for the $150 with no refund. We also had $30 left on the gift card which was to be used as a tip but Massage Envy wouldn’t refund that. So my wife is sad that she spent $180 on a teachers salary for a ruined surprise.It’s a shame to see such poor customer service and disregard for people they claim to want to help.
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December 2023 by Donald Pearsall
My wife loves it!!! She’s never complained about it!! Great service and experience!!!
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December 2023 by Tyson Chandler
Terrible customer service. Extremely rude and nasty.
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December 2023 by Aja Simons
Had such a great experience with Mario, he listened to me explain all my aches and addressed each one accordingly! Very grateful for his expertise?
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November 2023 by Jennifer Amaya
Called this morning on a Sunday to cancel my massage appointment at 12pm because I woke up congested and coughing. The receptionist was very sweet and understanding but had to call me back to tell me his manager told him I needed a doctors note. It’s a Sunday so I’d need to go to urgent care just to get a doctors note… last thing I want to do is drive to urgent care when I just want to lay in bed. So the fee isn’t waived and I’m charged the cancellation fee. No compassion at all.
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November 2023 by Nova Erica Tan
I had a full body massage with Jennifer K. and she was excellent. She listened to my areas of concern and made sure to target those with the perfect light-medium pressure. I liked her techniques more than others I've tried, especially her arm/shoulder movements. I would definitely schedule with her again.
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October 2023 by Adam Antolik
I got a massage from Caleb. They are one of the best Massage Therapists I have ever had. Caleb listened to all of my issues, was super professional, and was able to provide excellent service. I highly recommend requesting Caleb if you go to this location.
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October 2023 by Maria Spiro
Had my first appt with Mario today! AMAZING. Most other therapists I’ve met with just kind of go through the motions (feels like a waste of money) definitely the best experience I’ve ever had. Shoulders were super messed up, and left feeling completely healed!!
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September 2023 by Amanda Gonzalez
I worked here years ago. One of the employees at the front desk was steeling the therapists tips. The manager a relative of the owner did nothing about it and fired a random person. They will do anything to sell a membership including selling one to a gentleman with alzhimers who couldn't remember the name of his daughter who was with him. This place is sad and gross.
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July 2023 by Scott Mott
Booked a stretch session here. Staff called and canceled morning of because the individual I booked "does not work with males". Offered no alternative. Booked a second session with a different therapist. Arrived only to to told they too do not work with males.Asked to speak with management through several forums and management has refused to speak with me.Stay away from this place.
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May 2023 by D C
No wonder why it is 3.8 Star. I tried to call this location 3X today this morning to book a 90-min Massage but nobody was answering the phone. Can you believe that? 3x in 20 mins, nobody answered my phone call! Hilarious!I’ll take my business to Oberlin Location Massage Envy! Just one ring— the frontdesk answered the phone right away! Be like Oberlin, North Hills! You will lose a lot of potential great clienteles. I would never try to book appt here. Never!
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April 2023 by Layn Cromwell
Cancelled my appointment twice in one week. Both times they called the day of.
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March 2023 by Jessica Quintero
Cody has magical hands! She knows what she’s doing and will literally make you melt. She is on the firmer side but that is exactly what I needed.
