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February 2024 by BR
The only reason I'm giving 2 stars is because I want to give some credit to the masseuse. She did a pretty good job. However, the front desk staff is less than pleasant... even the "manager" I spoke with had an attitude about me canceling my membership. When I first called I was given completely false information about the terms and conditions of the contract. It wasn't until I asked for a copy sent to my email that all of a sudden I was given correct information. Still haven't gotten the form to sign to cancel my membership, even though I sent the necessary documentation 5 days ago. The few times I've been, no one greeted me as I walked in. Terrible customer service seems to be a pattern in the reviews... but is anyone doing anything about it?
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January 2024 by Robert Adams, MD
Reserve early for the masseuse of your choice. Awesome.
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December 2023 by Salanna Holmes
I was quickly reminded today why I stopped visiting this location in particular and why I stopped with this company after several years. The overselling is too much especially when you're just trying to relax and the price for the mediocre massage is way too much. Especially when the price online was different from what my card was charged, but I won't make that mistake of giving them my business anymore. I guess I should have looked at the reviews beforehand because it looks like this is a pattern for them to not be professional, to overcharge, and not even provide great experience which is the whole point of going.
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October 2023 by Quincy Hall
I always enjoy going to the location to get my massages. It's very convenient & great therapist!
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September 2023 by Amy Woolsey
Called to schedule an appointment because I was using a gift card and this was the closest location. Online the price for an hour massage was $80, the receptionist quoted me $130. I called the next closest one and they quoted me with the $80 online amount. Not sure why this location charges so much more, but there are plenty locations around you can just call one of the other locations and get the same service for cheaper.
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September 2023 by Dominic Iannucci
This was my first time getting a massage and it was meant to relieve stress, instead it increased my stress level through the general incompetence and apathy of the front desk staff. They would not take my gift card because they said it was expired, yet the gift card said on the back that it has no expiration date. The people at the desk made 0 effort to resolve this and told me I'd have to contact the location where it was bought from in order to fix it myself. I did not have time to deal with that as I was about to start a cross country move and I simply paid on my discover, and my visa, for the 2 appointments. I was forced to give my visa to pay for my wife's appointment for some reason because the receptionist didn'tput both appointments on my credit card for some reason. My mother in law who gave us the gift card attempted to resolve this later, only to have even more problems with them charging my card after she already had the original transaction voided and paid the remaining balance. I reported this to my credit card company and they will fix it at this point because I'm done communicating with this company in any capacity.
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September 2023 by donnell ragan
I had a fabulous massage from Chris! He is awesome and I highly recommend him! He does medium to firm pressure.
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August 2023 by Lavinia Parra
It was not what I expected, I left with the same or worse neck pain, it did not seem friendly at all, since I went with a gift card and even so they charged my debit card, which I did not understand, since My gift still had money. But hey, they didn't earn my admiration.
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June 2023 by Savannah Harris
Been seeing Savannah for facials over the last three months and my skin has improved so much! If your looking into facials to improve your skin, remember it’s a marathon not a sprint, but Savannah will have your back through it. All of the employees are so kind and a joy to be around
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May 2023 by Ashley Gainey
I had a massage booked with Chris. It was my first session with him I usually go to another location. I chose a man thinking he would be able to add a little bit more pressure. He greeted me 5 mins past my appt time. He was massaging my back and I assumed just putting pressure on a knot to help it out but each time he did that he would hold for extra long, his breathing was getting heavy and I felt him leaning in towards me, he was sitting but then I would feel him jump and catch himself like he was falling asleep. There were many instances of this. I think he took more 5 minute naps than giving me a massage. He missed an entire side of my back. It was probably the worst massage I’ve had and I’ve had A LOT of massages. I informed the lady at the front that he was falling asleep during my session and she said he was one of their best therapist and that he’s been picking up extra shifts so he’s probably tired. In my head I’m thinking I completely understand trying to pick up shifts the world is expensive but it’s completely inappropriate for him to be falling asslep. She asked if I still wanted to leave a tip I did say yes because he tried for atleast 10 mins of the session. I do feel as though I should be refunded for the session. I called back to speak to a manager but she is out with Covid and the asst manager answered the phone and sounded like the lady I spoke to already that would “talk to him”. Overall bad experience.
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May 2023 by Margaret Howe
I have nothing but trouble. This is the second time I have shown up and my appointment was cancelled. For all Massage Envy, if you can notify us that an appointment was booked by email, you should be able to let us know when you cancel one by email. Not everyone has time to check voicemail. Nor if your phone is unable to receive calls are you notified of voicemail. Going to start with another Massage Envy as this has gone donwhill in teh past year.
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May 2023 by Curtis Brabson
Cancelled appointment bc they will not let new customers be booked later in the day. Which makes no sense. Don't waste your time and book at other businesses.
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February 2023 by Debbie Young
They are difficult to work with. I tried to cancel my membership for three months and they kept charging my card. I filled out the necessary paperwork, talk to numerous people on the phone and in person and they are still charging my card. The services were inconsistent depending on who you used. The person I liked had left. I don't want to go back to them.
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February 2023 by HeartShapedBeauty Ikea
I did not expect my favorite person Dominique not to be there. I’m shocked by this because she was a sweet person. I was under the impression that she was a manager or assistant so to see her and the other manager gone is surprising.. hope they do well because I won’t be back.
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February 2023 by Sylvain Dombes
Bought a massage as a present for Christmas.The person at the reception was totally lost ( a male receptionist) asking 100 questions to her colleague and restarting the process multiple times. Her colleague finally took care of me as he was not able to do the task. He confirmed to me that the massage will be $120, so I paid $100 and got a $20 coupon.The day of the massage they said the massage was $130, told them that they told me it would be $120 but they did not even take that in consideration or any apologies!For $10 dollars you will never see me again!
