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April 2024 by Jordan Davis
Torie showed up late and then shortened my massage. She never even finished my shoulders. Even worse, as they tried to calculate my tip they kept insisting on doing the calculations on $130 which was more than what I had originally booked. I know I get to choose my amount but they were trying to scam a higher amount from me (20% is way different on 130 than on 85). I guess people don't generally pay attention to that? Not going back.
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March 2024 by Kara Broker
I was in desperate need of an emergency massage. I was lucky enough to get in same day due to a cancellation with Mario. Arriving, the staff was so friendly. There was 3 employees front desk and they were all so welcoming and friendly. I loved to see a full staff there. Signed new customer paper work and off to the back I went. Mario is truly the best, most knowledgeable therapist I have ever met. He listened to me and delivered. Mario suggested the massage gun for first 15 minutes or so and I’m so glad I did that. It really loosened everything up before he begun with his hands. He touched on pressure points that were the targeted area so on point it would take my breath away. I needed pressure and patience and that’s exactly what I got. I was in serious pain from sleeping wrong and he did everything he could within our time to relieve some pain. I was so impressed with him I became a member and absolutely need to see him once a month. Hands down best experience I’ve ever had. Thank you massage envy for your hospitality.
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March 2024 by Katie Whitley
New to the area. I booked with AJ because I was looking for a female therapist. She did NOT disappoint! She listened to my concerns and I walked out feeling amazing!
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February 2024 by SADONNA SAWYER
If I could give negative stars I would. Management is the WORST
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February 2024 by Charyl Safley
Services at this Brier Creek site have declined. My therapist is good— for the time she shows up. My previous therapists have been on time—- I am tired of waiting thirteen minutes for her to show up. In addition, they closed a very quiet peaceful room to wait for our appointments and put in a sun table. Now clients wait in a noisy entry space where we have to listen to staff gossip. My problem is cancelling the contract—promises to send me paperwork ….and no follow through.
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January 2024 by Russell Burnett
AJ is very good at her job; friendly and professional. I felt great after!
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October 2023 by Kate Scheltinga
The Front Desk has an ALL NEW staff, and it shows! They are outstanding to work with. Recently Victoria F. helped me find the right facial it’s for my 17 yo son. She talked to the therapist for me, and really went the extra mile. I met the manager, Sabrina, to let her know and she introduced me to the new front desk staff. Outstanding! They deserve a do-over if you’ve ever had a bad experience with the front desk!
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September 2023 by Jennifer Turner
I was a member for YEARS! Unfortunately within the last year, it’s difficult to get an appointment & once you find a decent therapist, they don’t stay working there for long.I cancelled my membership in June (with 17 days before my next months draft) and I was charged for another month AFTER canceling. I have attempted to call multiple times to speak with a manager about this and have never received a call back. The majority of the time you are left to leave a voicemail (they are busy at the front, which I completely understand) but never receive a return call. Save your time, energy, money & join The Now massage across the street. Such a disappointment after being a member for years.
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September 2023 by R.S. Zeth
I made an appointment for my husband and the person who was going to give the massage left (don't work there anymore) and nobody contacted him to reschedule with another person until he showed up and found that out.
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August 2023 by S Sheth
My sister gave me a credit for a massage and when I go in to the location, they say it didn't transfer. Then they try to sell me an appointment. Why would I go here when your tech doesn't work? You are supposed to impress me with your service, not go into p**** salesman mode with disingenuous, incompetent lip service. Always hated these low value high price operations. No thanks, not even for free.
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July 2023 by Tammy Smith
My daughter and I booked massage appointments together and the day of the appointment my therapist canceled. Well of course I am going to cancel my teenage daughter’s appointment since we were doing this together. Well if I cancel day off I am charged the full amount. However the therapist canceling is ok they can add an enhancement on to my next appointment. They knew when we scheduled it that we wanted it together and they are on the phone saying she has to come. Asked for the manager and she gets an attitude about the policy. Then says we can reschedule you with someone more reliable. Why didn’t you do that from the beginning? Why have people working there you know are not showing up making you not just lose money but customers also. Now with this happening they don’t have to worry about us rescheduling we will find another place where the employees show up to work and don’t stress us out when we are supposed to be getting relaxed!!!!!!!
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July 2023 by Jana' Taylor
This was the first massage I had in my life and Angela Jackson was beyond wonderful! Every step of the way, she instructed me what to do and even answered my questions of does my job show this or do you feel tightness here.If you go to massage envy, ask for Angela and you will not be disappointed. If I could give more than 5 stars I would
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July 2023 by Leo H
BEWARE!!!!!!!I have been trying to cancel my membership since the beginning of April. It seems there is a lack of training and communication. I went in person filled out a cancellation form I asked could I get a follow up email in which I was told they do not send emails for cancellations, so why ask for my email address but was assured by the associate that the employee that handles cancellations ONLY works on Thursdays which I found odd but ok would be sure to process the paperwork!! Anyway FFWD to May massage envy charges my account so I called for an explanation was given the “PRACTICED STANDARD” dialogue, and was told AGAIN it would be handled once again no we can not send an email to confirm the cancelled membership but the associate that handles cancellations would take care of it on Thursday when they come in..Well Lordy be on yesterday June 18th what do I get an alert from my bank stating a debit for massage envy LOL I had to laugh to keep from getting angry so I called asked to speak to a manager and guess what they are not in to handle my issue but they would return my call. I get a call today June 19th while at my doctors appointment I could not answer but no message was left but because I knew the number I called as soon as I got into my car and was told my membership could not be cancelled because I need to fill out YET another cancellation form why was I not told this in May when I called nor was I told I would have to do 2 forms when I went in April. Employees should be trained equally with the same information. I read there is a problem when it comes to massage envy cancellations and there is a class action lawsuit. I went in today June 19th to do ANOTHER cancellation form, called my bank to block future debits, etc..The bank did inform me though that if massage envy changes the way they debit it’s possible it may come out in July if this happens I will be sure to seek legal advice because at this point they know exactly what they are doing STEALING clients money and coming up with excuses to justify their actions and if I missed this in the fine print etc… a simple phone call to let me know there was an issue with my cancellation would have been the courteous thing to do but no they just wanted to continue to take my money, glad I get alerts when money comes out my account otherwise no telling how long it would go on..also this seems like normal practice for massage envy when it comes to cancellations. Hope this review helps future clients that may be thinking about canceling their membership…
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July 2023 by zelda celestine
I had a session with Angela Francis. She is a delightful lady. She has the sweetest personality. She is very attentive and caring.I will continue to do business with Ms. Angela. I recommend to everyone.
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June 2023 by _
BEWARE!!!! Massage was great BUT I went in thinking I was going to pay $80 and then saw my card was charged $130! Not once was I shown that I was not getting the introductory rate when they were trying to sell me a membership. This is bad business and a Bait and Switch tactic. Never again will I go to a Message Envy!
