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November 2023 by Jennifer Cardona
The experience was great. Candance was super patient and helpful with my family and me. She answered all of our questions and showed us as many options as possible. The pricing was great and the mattress even better! It was great! I will definitely be going back!
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November 2023 by Rose L
Be aware, please don’t buy anything from third party ( mattress firm) . I bought a mattress from mattress firm for 3600$ last November and it is supposed to have a warranty for ten years. There is notable sagging in certain areas of the mattress . I contacted the mattress firm and they played me and didn’t care. Also I contacted the company that the mattress made it from and they told if you would not buy the mattress from third party we would refund all money you paid
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November 2023 by Erika L.
Tom was a pleasure to work with! He was very patient and helpful throughout the entire process. We can’t wait to receive our new mattress!
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November 2023 by Sarah B
Y’all if you are at all considering purchasing a new bed — go to this location!! Talos was so helpful and answered all of my questions. I had no intention of purchasing a mattress that day when I walked in — but after Talos showed me some of the options and gave very helpful suggestions I felt like I had found my bed. He was the best salesman ever! I never felt pressured and he was very friendly and I have already recommended my other friends go check him out to get fitted for a bed. Can’t wait to have it delivered and sleep in my new bed.
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November 2023 by Bob Bastek Sr
I went with a friend who needed a mattress so I just observed the process. The salesperson, Talos, took my friend through the different offerings pointing out the pluses and minuses of each type. He knew his products and steered my friend to the best product in her price range. She got the mattress with the features that met her needs.
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November 2023 by andrew adelsberg
Our sleep expert Talos was amazing. Super funny guy, real people person. Super knowledgeable in the sleep cycle, and helped us choose something that will relieve my back pain. He gave us a great deal and beat the price of the store next door by $700 atleast.
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November 2023 by Raleightruckfit com GET PREPARED
My husband and I were treated with kindness and care at this store! We LOVED how many choices we had and we were happy to invest in a new mattress with you guys! Thank you so much!Thanks Tom
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September 2023 by Pyrin L.
I had to help my elderly aunt with an online warranty claim for a mattress purchased at this store. The requirements were excessive to file the claim ... far more photos than I expected. She bought a $1600 Beauty Rest mattress, box spring, and frame. After less than one year, the mattress was sagging where she slept by an inch. The company rejected the claim as being normal wear and tear. She is 91 years old and weighs 105 lbs. She thought a $1600 mattress would hold its shape as long as she needed it. She was wrong.
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September 2023 by Tammy Brown
I had an amazing experience today at Mattress Firm on Glenwood Ave. Lacy was the sales associate and she was truly AMAZING! I told her what I needed and the budget I was working with and she made sure I left there with exactly what I needed! Lacy went above and beyond to get me what I needed and when I needed it! Thank you Lacy for your kindness, professionalism and patience!
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September 2023 by Thomas Cain
The entire shopping experience was great! Tom showed and explained all the features of every mattress with true professionalism without pushing us to buy any particular model or brand. Once we decided on our new mattress, the purchase and delivery were executed flawlessly. A great experience!
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August 2023 by Suzanna Lee
Absolutely wonderful! Lacey is so kind and made sure that I saw exactly what I wanted and needed, was willing to call another location to save me on shipping, and made sure that if I had any problems I could call her back and get the help I needed. 10/10 recommend if you need a new mattress and have no idea where to start.
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August 2023 by Kay Maningas
Mattress Firm was a very clean store, with Professional and Knowledgeable staff. Tom, my Sales Agent, was courteous and eager to help me find the perfect mattress for my needs. I give the store and staff 5 Stars. Kay
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August 2023 by Tim Collins
Had a very good shopping experience with Lacy. She was professional and found us an excellent mattress at a great price. Was very impressed. Hopefully the delivery will be as easy.
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August 2023 by Anthony Giragosian
Lacey and Silas are great- they helped me find the right mattress and helped with the exchange process. Would highly recommend. Great customer service and support.
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July 2023 by Eronger Kornegay
Mannn listen - I stopped by this weekend to get an idea of the cost and what we'd need to get our 2-year-olds bed up and rolling. Long story short, Candace at the Glenwood Ave Raleigh NC store assisted us. When we arrived, Candace was working with 2 other groups (she was the ONLY person working). She greeted us and helped us while assisting the other two groups seamlessly. Candace gave us pricing, recommendations, and bedding best practices that we hadn't even thought of. The Glenwood location is located next to Rooms 2 Go... To be blatantly honest with you all, I have a Room2Go line of credit... we only stopped by Mattress Firm to get advice on what to purchase. I was then going to take that info and purchase at Rooms 2 Go where I have an open line of credit. We left Candace after getting this valuable info and entered Rooms2Go! After being with the R2G team for about 30 minutes, my wife and I quickly came to the conclusion that we really wanted to purchase with Candace as she put pricing together that beat R2G, her service beat R2G, her knowledge was way far beyond R2G... so we quickly scooted back next door where Candace literally checked us out with what we needed in approx 15 minutes. She was AMAZING. Her customer service was beyond WORLD CLASS. Her knowledge of the Mattress Firm products and what they all do was next level. She spoke with confidence which put us at ease. Candace actually enjoys her job and you can tell it. She mentioned her passion for Mattress Firm several times. 10 STARS simply because of Candace...
