Michaels

Most Recent Comments

• March 2025 by Phyllis Lemley
  Lots of clutter around
• March 2025 by Karen Hayungs
  It was in the process of chang8ng seasons I guess. I did not get everything I needed/wanted but will be back.
• March 2025 by Rhett Richards
  Pretty sure it was Satan who composed the sound that the automatic door to this store makes when it opens. Needs some WD-40. Badly.
• February 2025 by M Renfranz
  Be wary of their framing service.
• February 2025 by Charlene Rafferty
  Waited on the curb for 15 minutes for my order to be brought out, finally went inside. The cashier. Almost didn't know what I was talking about. Yet. She had a 10-minute convo with a customer in front of me.
• February 2025 by jcros830
  I went to this Michael’s three times this week to try and get a custom frame for a piece of artwork I had just purchase. Each time I went there was maybe 1-2 people working the entire store and was told each time, “we don’t have a framer here today and none of us are trained, maybe come back tomorrow.” I finally gave up and went to a local framer to get what I needed. Corporate needs to really ensure they support their stores and their staffing issues. I won’t be returning to this location.
• February 2025 by Nanette Herbst
  Worst looking Michaels I have ever been to. It’s a mess. Boxes all over. Loads of empty shelving. I won’t be back.
• January 2025 by Lisa
  Despite a wheelchair being on the front door, there was no wheelchair or electric scooter available. It is very disappointing and is making rethink shopping at Michael's because the employees, apparently, didn't know and didn't really care that they didn't have one available. On top of that, there were carts in the aisles blocking access to those who may have had their own wheelchair/scooter or other medically needed items.
• December 2024 by Shauna Nicole
  The worst Michaels I’ve ever visited. The customer service is ALWAYS lacking. I’ve never seen a store where the same employees, on several different visits mind you, act as if they do not want to be there. Forget asking a question for help. I’ve witnessed several instances where they were visibly bothered by a customer simply asking where a product was located. There are too many reviews with the same complaint. It’s time for a new management team and crew.
• December 2024 by Kevin
  Posted craft paint sales didn't ring up at the register and now that they have converted to self-checkout there's no one to fix it. Text message alerts claim in-store deals but then in-store coupons are impossible to find on the website when you need it. When you finally find them, you have to type a 20 alpha-numeric code at self checkout. I'm going to avoid going to Michaels from now on it's ultimately a smaller, more expensive version of Hobby Lobby. They will bait you in store for deals but don't be fooled, they aren't real.
• December 2024 by Bro Mel
  Good crafting supplies store.
• November 2024 by J G
  Subject: Poor Customer Service Experience at Michaels Brier Creek
  
  I am extremely displeased with the service I received at Michaels Brier Creek, particularly from both the staff and manager, Cara, on Friday morning when I went to pick up my online order.
  
  I placed an online order Thursday evening and was notified at 8:29 PM that the order was fulfilled and ready. I arrived to pick it up at 9:20 the next morning. As someone who doesn’t shop at Michaels regularly, I am not familiar with the store layout or the online pickup process. The cashier at the front acted like she had no idea where my order was. Instead of checking behind her where the lockers were, she sent me to search near the exit door. After not finding it, she finally checked the lockers behind her and then called her manager for help.
  
  I overheard the manager, Cara, on the walkie-talkie, saying she wasn’t coming up to help because she was in the back dealing with the truck. Despite other associates being nearby, none of them offered assistance. I waited for over 15 minutes before insisting that Cara come to the front because I had a 10:30 AM meeting and couldn’t afford to wait any longer.
  
  When Cara finally arrived, she was extremely rude, didn’t greet me or apologize for the delay. She asked my name twice and immediately claimed my order had been canceled. When I showed her the message confirming it had been fulfilled the night before, she scrolled through her phone and realized she had been looking at the wrong order. My order was eventually found on a random box near the front doors.
  
  To add to this frustrating experience, Cara lied to me when she got to the front, saying she had been helping a customer, even though I clearly overheard her tell the associate she was working the truck.
  
  This level of customer service is completely unacceptable, and I intend to report this issue to Michaels' corporate team and DM/GM.
• October 2024 by Laina
  Bare and dead
• October 2024 by John Harris
  Do not trust them with your artwork!!! I’m writing this review after a saga that has dragged out for over 6 months! We took 2 pieces in for custom framing and when we got the call they were ready only one of them was completed without issues. The other piece had damage and was dirty on the mat and the art work. No problem they said they would fix it. After that I had to visit the location 5 times with various results, no one was there to help me, twice it was lost!!! Eventually when I went to pick it up and someone was there we found the art work itself had been damaged! We did receive a refund for the framing cost but had to submit a receipt for the price of art work in order to get a refund for that. Fortunately we had purchased it fairly recently so were able to track down a receipt. Throughout all of this the “Framing Manager” was less than useless and acted like this wasn’t his problem. The store manager who issued the refund assured us this wouldn’t be an issue and it would take 3 weeks to get a refund check issued. I gave it over 4 weeks with no word. I called in only to be told with him that the request hadn’t even been approved or sent in to be processed because the person who approved it had been out!!! So now we’re looking at another 3-4 weeks! That was 5 weeks ago and still nothing. Beyond terrible customer service and when managers care this little about people’s artwork and the service they receive you know you need to stay away.
• October 2024 by Just a Customer
  I was checking out and the cashier asked me to confirm my rewards info, which I did by saying “yes ma’am”.
  She replied with “I’m probably younger than you, you don’t need to say that”, I apologized and left.
  
  It took me a bit to realize how unprofessional and rude that was of her.
  
  I’m not upset about the age, (she probably was right that she’s younger - I’m 30 lol), but it’s an absolutely rude, unnecessary and weird thing to say to a customer.
  
  Thank you, (young lady*), I won’t be visiting this location again.