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December 2021 by Sandy J.
How they could find the most obnoxious, rudest people in all of Raleigh to work in one spot is unfathomable! CVS Leesville Church Rd. My daughter was in there on Christmas Eve. Bought tons of stuff, and got home minus 1 bag. She called back to see if her bag was held behind the counter and was told she didn't leave anything behind. My daughter asked if they would make it good and the girl answered "nope". After several more smart remarks from the store clerk, my daughter called her an appropriate name and hung up! I called and spoke to the manager on duty and he said they would go back and look at security video to see what happened. I called him back today, and he said he saw where a bag was left on the counter, and the clerk ran to the parking lot to try to catch her! Nope, never happened. My daughter had to maneuver through all the construction in the parking lot, and then unload all her bags. She was in the parking lot for quite some time. Never mind all that, the on duty manager told me to tell my daughter to bring her receipt in and they would make it right. All she was missing was a pack of gum, a night light and some batteries for Christmas morning. What she got home with was $20 boxes of candy (4) and reading glasses at $35, and other less expensive things. If she were going to lie about items missing it would not have been about a pack of gum, etc. So, as instructed, my daughter returned to the store for her refund and encountered "Natalia" who told her she would not be given a refund! I called while my daughter was in the store and talked to Natalia who couldn't be more rude! She would hardly let me speak...kept interrupting me, but I have no idea what she was saying as English was not her first language, she did not speak into the phone to where she could be heard, and then would not even respond to me at all. I have never spoken to anyone as rude in my life! I will be calling back to talk to the manage tomorrow Sean Johnston or the acting manager I spoke with that viewed the security tapes (Jonathan Tardif). Believe me, that won't be my last phone call!
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February 2021 by Lisa S.
Normally I don't bother to review things but when a place messes with my child then I have no choice. Don't go here for a rapid test and dare be 3 min late for your appt because you will be turned away. They don't care about your health or the community's health at all. My 17 year old was turned away when he arrived 3 min late to his appt. So yes, we want you to have to get back in the car and come back again because the technician conducting the test can't be 3 min late getting home to her own family but screw your family. That was told to me by the nurse practitioner when she called me back to offer nothing. Great motto, CVS. Go anywhere else but here.
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January 2021 by K R.
This CVS is always understaffed! The drive through is supposed to make your life easier but it doesn't. I'm just tired of wasting my time by going to this store
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January 2021 by Altwan H.
Came to get tested for covid and I sent back and forth to two different workers telling me this is where you need to get tested. Finally I get told at the drive through that they stopped testing at 4pm when I booked an appointment online at 5:20pm. I'll Never come back to this store.
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September 2019 by Todd C.
I went in recently to get my vaccine shot for shingles and was told by the pharmacist that the shingles vaccine was hard to come by and that I should check from time to time so I decided to call Walgreens which said that they had it and didn't understand why I was told that it was hard to come by the other issue is my insurance BCBS has a deal with CVS forcing me to go there so by going to Walgreens I had to pay a $21 administration fee now before BCBS made there deal with CVS I had always gone to Walgreens. The second issue is there is always a line and slow which was the reason I stopped going there the first time. I don't understand how they don't carry such a popular vaccine or how they could run out and not know when they will get the vaccine back in. Very disappointed I guess I'll eat $21 it cost me.
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August 2019 by Katherine R.
Literally the slowest CVS pharmacy I've ever gone too. We are the only car in line, and the store is pretty empty and yet here we are, still waiting. It's painfully slow. Go to literally any other CVS. I can't imagine the wait when this place actually has people in it.
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January 2019 by Raleigh B.
I love this pharmacy. No matter how busy it is, the pharmacist, Diane, ALWAYS, takes time and gives customers her personal touch. She is a wonderful person. I never feel rushed although it does appear that the pharmacy is understaffed. How can 1 or 2 people run the register, fill prescriptions and maintain the drive through?
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February 2018 by Eddie P.
Service: 3 Date/Time of visit: 2/8/2018 2:00pm I've visited this location several times and, as probably anyone who shops for the best price on similar quality items knows, CVS isn't the place to find low standard prices on anything. But when they offer their BOGO deals, they are more in line with the competition. This location had a very friendly and helpful staff until recently. I inquired about an offer for an item and the cashier (Roselyn) stated, with a bit of attitude, she couldn't determine if it applied until I paid for it (odd that since her name tag showed she was a shift supervisor that she couldn't look it up) so I asked if she would then refund it if it didn't apply. With a little more attitude she acknowledged she could. It didn't apply it so she forced the offer to apply and THEN finally smiled as she handed me the receipt. Maybe she was just having a bad day. If the staff from a couple months ago is still there, I'd certainly recommend this location....when they have offers of course :-)
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January 2018 by Matthew G.
A bad experience at the pharmacy. I moved my business across the street to Walgreens.