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April 2023 by Lindsey Davis
I have not brought a vehicle here but Im giving it two stars based on false advertisement. Website says financing is available however, someone I spoke with today said Id have to apply for a credit card through them bc they dont do in house financing. That should be noted on the website
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October 2021 by Stephanie Perera
I spoke to the gentlemen at My Engine Store after the Infiniti dealer recommended I replace the engine in my QX80. He told me it would be about 2 weeks out the door and quoted me a price that was less than half of that of the dealer. Sounded great (relatively speaking). After 3 weeks the engine finally arrived, then after a week they determined the replacement engine was no good. 2 months later still nothing. They claimed they couldn't find an engine, but after 15 minutes of searching the internet and making 2 phone calls I found 2. Over that 3 month period, I called them more than 100 times. Why? Because I never got a call...not once, and they rarely answered the phone. Finally fed up, I showed up at the shop and picked up my car to take it elsewhere. The reason I was given was the owner was out sick, yet there are 10 bays at this garage and it was PACKED. Terrible, terrible, terrible service. Beware.
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July 2021 by Amanda Hensley
We were at Precision Tune. The only problem we had was we were told that the job would take 3 hrs,it took close to 6 hrs. However,we got a discount bc we had to wait so long.
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March 2021 by Muaj Hossain
Replacing engine of my buick regal 2014 so far experience is not bad so far. Mr Russ or known Mr Rusty is very helpful but not really happy with the pricing . No complain regarding labor didn't get the 100$ coupon discount for major repair because I was told already I'm getting discount on total amount . They towed my car for free from my house. I paid total of 6792.00$ engine 4400 (0k milage) rest are other parts like spark plug , coolant, thermostat and labor
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May 2019 by Joe Johnston
I called and asked about having a compression test done on my engine. The gentleman on the phone said it would be around $90 dollars with tax and take about 1 1/2 hours to complete. He said no appointment was necessary if I showed up the next morning between 8:30 and 9:30, so I did. Upon arrival I told them why I was there. He proceeded to type my info into the computer and then handed me a printout to sign. The quote was $298. I proceeded to tell him the information I received the day before and he told me there was no way it would be that cheap and would take almost 3 hours to complete. I asked why I would be told something completely wrong and he said he didn't know. I said maybe better training was and needed and he said maybe! I didn't get the best feeling of customer service on the phone but thought I would give them a try anyways. Guess I was wrong!
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February 2019 by Russell Richardson
This is now my second engine I have done with this shop. Both times have been done in a timely manner and as promised. Pricing is great warranty on there products great coupons worked no hassle and I got a free tow! Highly recommend this hidden gem.
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February 2019 by Garrick T
Had to have the engine replaced in my car and the dealership quote was ridiculous. Guys at My Engine Store gave me a great quote, provided an outstanding turnaround time as well as wonderful customer service thru the entire process. First oil change was done this morning and was in and out in no time at all and everything still runs great. Definitely will recommend them to anyone that needs motor work done.
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December 2018 by Sean Barnett
Had my engine replaced back in may and waited until the first oil change to review them, and all I can say is I am very pleased with my experience, both in their work and customer service. They will have my recommendation as well as my business if ever I need their services again.
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October 2018 by Kelly Shores
I highly recommend My Engine Store, Precision Tune Auto Care, 3944 New Bern Ave. Raleigh N.C. for all major and minor auto maintenance and repair needs. Russ Richardson and his crew of mechanics did an excellent job removing and installing a re-manufactured engine in my 2003 Honda accord. I'm a mechanic and usually do my own work, but this was too big of a job to do in my drive way.
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October 2018 by Wallace Pittman
Had a new engine installed in my Ford truck. It was $2k less than the dealership wanted and was finished in less than a week(dealership needed 2 weeks). These guys are fast, fair and know what they're doing. I won't be going anywhere else for my automotive needs.
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October 2018 by Monika Barnes
They did a GREAT job on replacing my engine on my Buick Enclave!!
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July 2018 by John M.
Please read any reviews you can. My experience was quite similar to a couple of the others. Just a snippet of my experience; it took 3-1/2 weeks to get one ignition coil diagnosed and replaced as a warranty service to the engine that they put in just a couple weeks before. That's after having my truck for about a month to replace the engine! (They advertise most engine replacents are done within 1 week) Owner is extremely rude and highly unprofessional and even offensive. Would not recommend you come here if you have other options. Update: have had some issues with the vehicle running. I took it in to another shop... come to find out, even though its quality work they advertise, it was anything but. They broke a vacuum line directly above the engine. Did a crap patch job which failed and cost me even more. Upon further inspection, it was brought to my attention that most of the original line connections are still there! Dryrotted and no clamps. Also my engine cover is missing two nuts that properly hold it in place. I'm not entirely sure how their rating is as high as it is, but this place is a s*** - show.
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October 2017 by Justice Carney
I had some work done on my Scion TC recently, were I needed an engine and clutch replacement. After months of searching for a reasonable engine and not finding what I was looking for, I came to Precison Tune and talked with Rusty. He provided me with all the facts but most importantly. A new engine with 0 miles, a two-year warranty and speedily service. I got my car back in a week and since then she has ran better than ever ! I am so thankful for him and his amazing team. Trust me, if you don't have a local mechanic you need to go to precision tune auto. The prices are very reasonable and their work is amazing. I will never go anywhere else but here to get work done on my car. Thank guys !