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March 2024 by Tracey Pelton Micham
Obviously, my eye doctor, which used to be under a different name, and different owners has changedIt is now THE BEST place I have ever been to get my eyes examined!Dr Ward and his assistants were amazing!Most thourough exam I have ever received!I highly reccomend this Dr and eye care center!
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December 2023 by Eddy Taylor
Dr. Was great. Check in person was great. No problems at all with the process until I got to ordering the glasses. Person did not explain anything about what they were trying to sell me. When I asked questions the answers were still not coming. Tried to upsell me to the point that they were quoting glasses that I didn't even need! I don't expect them to compete with big box stores but not going to get ripped off either. Will not be going back here.
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October 2023 by Kristen Wahlgren
Very helpful, friendly staff! Highly recommend! Coming from out-of-state, I see this as the best option for my regular eye dr.
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October 2023 by Dejour Oates
Mason helped me with a $700 order on glasses and sunglasses. He is very patient especially with someone like me who is very particular. Mrs. Betty at front desk is so sweet and she is very welcoming. I drive from Apex to come here because they all are just that good.
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September 2023 by Anthony Franco
I saw Dr. Boyd here on 9/5 and the contact exam was fine, a perfectly normal exam. The price was $84 which I paid. I hadn’t ever just gotten an exam, as I usually purchased products as well, so I assumed this was the price of the exam.Then several days later I received my EOB from the insurance company and it detailed that I was only supposed to pay $40 and nothing more. After attempting to contact the office for days with no response, I spoke with billing who said I had a retinal scan done for $44. At no point in time did I consent to the scan, I never signed a paper and never asked for one.I have continuously attempted to get this solved to no avail. They also charged this to me without using my insurance, as my insurance covers a portion of this procedure. That is fraud, plain and simple. I am still awaiting a solution to this mess, but would recommend avoiding this place.
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August 2023 by Annabel Pougnier
I had a five-star experience here as well as a very difficult one. My father waited for a month+ for his specs and had many communication problems with the office. BUT I had the fortune to spy the District Mgr there on the last visit, who resolved everything in a most gracious manner upon hearing my 100 year-old father had died meanwhile. That guy really knows something about business, and MyEyeDr is awfully lucky to have him. Thanks and compliments!
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August 2023 by Marge Hughes
Had been very good to me for 8-9 years. Went for annual exam, told I need cateract surgery, my Dr. Just sort of rushed me out...as if ok this lady's not going to make us any more money! Left 5 messages for a call backbwith a referral. Left msg. Yesterday for manager to call back. Sent email to corporate. NO FOLLOW UP. So much for loyalty to clients. Very disappointed & it doesn't seem to matter to them
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June 2023 by B C
I called before my apt because I would be 15min late. They said there's a cutoff window of 15min. Funny, considering I waited over an hour and a half at their crabtree location for my last apt.I arrive exactly 16min after. The receptionist sees me but is on the phone. 2min later she calls me over and tells me I'm 3min late so I can't be seen. No, I was 1 minute over. They canceled my appointment. Waste of time, gas, and PTO.Unless you control the universe and can guarantee you'll be on time, every time, but don't mind them running near 2 hours behind without a courtesy call to let you know, book elsewhere.
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June 2023 by Lisa T
My doctor, Dr. Feiner, was fantastic the best Dr I’ve ever seen there. However, the office won’t do anything to help me with my $500 pair of solder glasses. Some very small part fell off and they will not replace them or repair them or even get me the part. So, that is why the review is so bad. Their glasses seem to have inferior lens as well.
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June 2023 by Lauren Booth
Great experience at MyEyeDr today. Entire team was wonderful and Suzy was especially helpful in selecting glasses. Highly recommend.
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June 2023 by Diana Devine
Took my daughter here for her second annual checkup. First experience was great she got glasses. The woman worked with her to pick out her first pair of glasses & was so helpful. Today, Donnie fitted her for contacts & was amazing. He was a cheerleader even when my teen girl had a little breakdown. He taught her how to put them in & take them back out. He was amazing. Even the doctor was great. So far I can’t say enough nice things about the employees I’ve worked with here.
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April 2023 by mutherpugger
Dr. Ward is fantastic! He really listens to what you are experiencing with your vision and helps correct the smallest details. Picking out frames can be stressful! They are an investment and (thankfully) MyEyeDr has a lot of options! I would not know where to begin. Donnie makes the experience a great one. Unrushed, he walks around picking a tray of options based upon what we discussed I would like. Then we sit down and he helps narrow down the options. He’s never pushy and always willing to help. He knows his business and I am grateful for getting to work with him. Lastly, a big shout out to Alex in the lab. He is an expert on getting the lenses just right!
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March 2023 by Patricia Altman
Positive experience today at My Eye Dr, Six Forks Rd, Raleigh.Suzy was very helpful in assisting me to make a decision on new frames as there were so many tochoose from. I left satisfied I had made the right choice & look forward to picking them up in a few weeks! Thank you Suzy!
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March 2023 by King Hannibal
Lindsay in Patient Relations recommended this location and scheduled an appointment for me. This was my first visit at this location, and it was clean and inviting. When I arrived, I did not wait long for my annual exam, the staff was friendly, and Dr. Pridgen's humor and knowledge put me at ease. I will return to this location in the future, and I would recommend this location to others.
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March 2023 by Mark Blashaw
Cassandra did a great job providing me with the best options for my vision needs. She was very knowledgeable about the different lenses and coating choices. She also helped with a insurance claim that allowed me to replace a pair of glasses the dog had chewed up.