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November 2023 by Raleigh Todd
Excellent branch with a sharp, friendly staff; they were willing to fit me in when I called with an emergency at the end of the day and were exceptionally accommodating throughout. The doctor was thoughtful, kind, explained everything well and resolved the issue quickly. All around nice, very helpful and professional folks at this office.
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August 2023 by Anwar Dekkouri
Don't communicate, don't treat well. Disastrous glasses. The doctor is a fanatic who thinks that she is always on the side. She does not want your opinion, she just uses her opinion as if you are a puppet in her hands They deceived usLook at the size of these disastrous glasses, the thickness of the glass is so thick that I can't even see properly. Knowing that I have the same measure of sight and my old glasses are good, I prefer these ones by 1000 degrees. This is only with the picture either directly None of you will be satisfied that I cool these glasses because they are defectively thickThis place is not recommended
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August 2023 by T Q
Frequented this location about 3x over the last 2/3 years and it’s generally lovely. Optometrist is personable and knowledgeable. Overall, other reps/assistants have good attitude and communication. Location close to downtown & midtown; Kid Friendly
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August 2023 by Anwar Dekkkouri
If you want to book to this place, know that it is a bill from where you do not know, even if your insurance covers that. This is what happened to me, in addition to the lack of professionalism and some clear discrimination.
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July 2023 by Dawn Hernandez
I can’t even explain to you how amazing everyone was here, especially Erin. She went way above and beyond for me. She took step upon step upon step to help me. She didn’t just go the extra mile she went an extra 5 and I am so thankful for her, she deserves nothing less than greatness. Words can’t describe how grateful I am to have her help.
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July 2023 by Michael Aboud
The staff at MyEyeDr (1100 Mercantile Dr) were extremely helpful and friendly when i popped in to fix a minor issue within my reading glasses today. The premises were beautiful and clean, and they have a great selection of eyewear! I will be visiting again soon for an eye test and glasses! Thank you!
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June 2023 by Ethan R
TERRIBLE CUSTOMER SERVICE. I called up there to get temporary contacts since I ran out and due for an appointment but can't be seen for a few weeks; the receptionist was very rude and literally hung up on me. I called back a few times and she would answer then hang up real quick. I will not be using this location again. That person needs to be let go; very unprofessional! I will be contacting the corporate office to report this, as it is very unprofessional to treat patients like this.
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June 2023 by Trish Meyers
Always polite, friendly and fast service. I love my glasses and trust them with my eye are! You can’t get this type of service at other eye places
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June 2023 by Jack Brandon
Doctors were fine. I called to set up my appointment, asked if they took my insurance, they said yes. I guess what they meant was they would run my insurance, because after my visit my annual checkup and contact fitting were $290, THEN they sent me a bill for another $100 after. Turns out they meant they would run it, not that it would cover anything.There is a point where incompetence becomes malicious and I worry they are approaching it.
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June 2023 by Jacki Dones
I was running 10 minutes late because my daughter wasn’t where she was supposed to be in school so it took a bit longer for them to send her out to me. When I got there exactly 10 minutes late they refused to take her. They made me reschedule which I found absurd, but fine. Then the other day I get a call saying they no longer accept my insurance at that particular location, but if I wanted to drive to another my eye dr location they could set an appointment up. at this point I’d rather just find another dr altogether, one where they actually care.
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June 2023 by Holly K.
I'm a fan of this MyEyeDr location! It's easy to make an appointment online. Day of, I didn't have that much of a wait. Of course they do try to upsell you on their fancier eye exam services that are not covered by insurance. The exam was quick and I was able to get my prescription. It was my first time wearing glasses! I was planning on just heading out, but they are smart and pass you right off to a glasses sales person as soon as you exit the exam room. My sales person was Jose and he did an awesome job. Since I've never worn glasses before I had no idea what I was looking for. Based on my face shape he was able to suggest some great options and gave me honest feedback as I was trying them on. I was able to find a pair of glasses and sunglasses. Of course there is the second phase of the upsell for insurance, blue light, glare, etc. But, I went for all of the above, I'm prone to breaking things so the insurance seemed like a good idea. I recently went in for another pair of glasses and experienced wonderful service again. I had sat on my sunglasses and they were able to quickly bend the frame back into place for me while I shopped around. Overall this spot is convenient with friendly staff!
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March 2023 by Judy P.
Erin was so kind and helpful! Would recommend to anyone needing new eye glasses. The store is clean and really welcoming.
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February 2023 by Arianne Cabrera
I loved everything about this location! Front desk staff was SOOO nice and welcoming. That is very important. I’ve worked in customer service my whole life and this girl was so genuine. Amazing! The tech was so sweet and really cared. Dr.R took his time and I really felt comfortable with him. I didn’t feel like he was just in and out. He wanted to make sure I was happy and my questions were answered. Jennifer helped me with my glasses and she’s just sooo sweet too! I never felt rushed throughout the process. 10/10. Will be going here from now on. Great job all around!!!!
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January 2023 by CYNTHIA JONES
My experience today was top notch services. Entering the door I was greeted with a hello, even while they were bisy helping others. I had the pleasure of meeting a young lady by the name of Jessica who was very knowledgeable and patient. Jessica explained every step and details of the process in helping me pick out my glasses.She was very genuine and wasn't just trying to make a sale. I will definitely make this location my go to for glasses due to the services I received.Thank you,Cynthia Jones
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September 2022 by Bryan Duran
Their policies are ridiculous and have no understanding or compassion. I get there 10 minutes late and they turn me away to reschedule because they have a 10 minute grace period. I literally got there on the 10 minute mark and they couldn't do anything. Not only that they also just focus on selling you these over priced frames instead of focusing on eye health. Poor service. Young lady was sweet she was just following their ridiculous policy.
