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February 2024 by Lorrie Tuck
Phillip from Hanson Overhead Doors came to my house to troubleshoot a problem with the My Q app and my Smart Hub Bluetooth door opener. OH MY GOSH did he ever go above and beyond!!! He worked tirelessly to figure out what the problem was, and finally got it all working after at least a couple of hours-included deleting and reinstalling the app, calling Chamberlain Customer Service x 2, and helping me recreate a totally new email and account for the My Q app. There are not enough words to thank Phillip and not enough superlatives to describe his determined customer service!!! Kudos to Phillip!!!! I am tickled that my Q app is functioning again. Thanks again Phillip!
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February 2024 by Jeff Palmer
Needed new springs for my garage door. Work was finished within 2 hours of my initial call. The technician, Mike, was friendly and knowledgeable. These are definitely the folks to call when you need assistance!
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January 2024 by Volkert K.
Yesterday I had two springs replaced on my 18 ft door after one was broken the day. The technician was capable and professional but the charges was insanely high, $729 for two springs, a few rollers, and 90min of labor. Insanely expensive as compared to prices paid ($200-$300) by colleagues of mine who had similar repairs in the Raleigh area. My advice is to consider alternatives to this company or negotiate better prices. I regret not having done so.
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January 2024 by Jet Rmah
I just replaced my garage door . They did excellent job and the garage door is smooth and quiet . This is real people and did real work. I would recommend to any one.
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January 2024 by Tom Myers
Absolutely terrific service. Arrived early, installed new garage opener, etc. Mike was on top of his game. Very happy and will always use this company.
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December 2023 by A Lutz
I've been with Overhead Door for nearly 20 years. They have steered me right several times on products, even when I want to go with a more expensive option, they offer the most reasonable solution. Christian, a salesperson, and Austin, a technician, are awesome. I had some unusual requests during the installation of a new opener recently, and Austin was so easy to work with. He does a great job, and explained everything to me.
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December 2023 by Blaine S.
Buyer beware - OHDC of Raleigh willingly sends defective parts, and the home owner has to catch the quality issues. We built in Wexford Reserve. We had several significant quality challenges with OHDC of Raleigh: 1. Wrong garage door ordered, and installed anyway - despite writing exactly what we wanted and included a pic in email. 2. Defective doors: Both doors had multiple concave areas. We were told by OHDC it was a manufacturer issue and a lot of customers "don't mind it". We're including pictures because it wasn't just one panel. We are at a loss to know how a professional installer can look at those garage doors and think they were acceptable. Additionally, these defective panels were a different color on the interior garage side. When we asked why they were a different color - response was - "oh that's just dirt, they were probably sitting in the warehouse for a while". 3. Glass: Some of the glass was installed backwards, so the tinting was different. Again, not identified on installation or on later visits. We had to point it out. 4. Seal: A broken seal, or some type of oil (what we were told) - could be seen between several panes of glass. Again, it was explained to be a manufacture defect, but they were installed anyway. Again, no one checking for quality issues. 5. Door frame: The garage door opening was built too large, and installers had to use four seal trim pieces on one side, and two on the other side of both doors. However when these four pieces were cut, every single one of them was a different length, and none of them sealed with the concrete. One seal was more than an inch high off the concrete. As a result, large amounts of water flowed into our garage causing staining of the baseboard and sheet rock, damp odor, and possibly mold exposure within the wall. We have a video of water flowing into the garage. They never told us the initial deployment was a temporary fix that was supposed to be corrected later. This was never done until we caught it after heavy rains. Conclusion: We are extremely disappointed none of these problems were identified at time of installation. We had to find the problems, which meant multiple trips to our property to coordinate, as well as potential for damage long term. OHDC has employees that are incompetent, don't care, and think customers are too stupid to catch defects. Pictures we've included tell the nightmare story. Buyer beware.
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June 2023 by Judy Latham
This fine company has kept my now-35yo garage door in good working order for close to 25 years. They are true professionals, prompt, polite, no needless upsells, what else do you want? I highly recommend them.
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April 2023 by Ralph Dolfi
This is absolutely the best company for any garage door needs. Incredible customer service, great products and great pricing options. Do not look elsewhere - this is the company to choose!!!
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April 2023 by Chip Thomason
These folks are great! Called them last week when the garage door went awry and I needed a quick response. Had to leave town the next day. They worked me into their schedule and got our door fixed up in no time. I appreciate their responsiveness, professionalism, and reasonable rates. Thanks!Update, several years later.... Torsion springs gave out and I got the same great service again. Thanks!
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October 2022 by Noah Flessel
Very knowledgeable guys who came through with some creative solutions for very heavy doors we wanted to keep using.
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October 2022 by Iesha Strong
My husband and I called Overhead Door because one side of the cable on our garage door was fraying. Louis was very knowledgeable and walked us through what the issue may be and was very transparent about pricing, availability and maintenance packages. We did not book with Overhead Door Company because we found out that we are still under warranty with the original installation company, but for any other door issues we will definitely use Overhead Door Company!
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September 2022 by Drew Lombardo
These guys were great and quick at fixing their installation issue. My garage door was having a hard time closing a few months after initial install and they fixed everything by tightening the spring, as it was too loose.
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July 2022 by Jennifer J.
I accidentally back into my door when the door was almost up. The door looked fine, so I went to put it back down when 3 of the roller balls with the bolts came flying off and my door was hanging crooked. The company who put this door in and has serviced it in the past, told me they had no appts until Wed afternoon and when I asked if I could pay for a service call just to get the door down, I was told no. I called Overhead Door and within 1 1/2hrs someone was at my house with a quote and fixed it within 30 min. My door is like new and Patrick Brown, who fixed it, was amazing!
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May 2022 by CORINNA ZENONOS
After our garage door suddenly began to look and sound as if it was going to collapse every time we opened or shut the door, Overhead Door had shown up to assist us immediately. The technicians, Steve and Owen, were fantastic. They arrived exactly when we were expecting them, they were very thorough, efficient, and worked very quickly. They were both very friendly and Steve was great in explaining what the problem was and what they had to do to resolve the issue. Steve was even kind enough to help us program the built in garage opener in our Jeep at no additional cost. We will definitely be using Overhead Door and requesting Steve and Owen as the technicians for any repairs/maintenance going forward. Thank you very much for your help and professionalism Steve & Owen! ⭐️⭐️⭐️⭐️⭐️
