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“Big shout out to Marlen and Jackie for getting my speaker needs all taken care of at picasso pawn today. I appreciate the excellent customer service and deal made. Will definitely do business here again. Thank you!”
“I saw this lens on their Facebook marketplace page and I made an offer of 180 and this guy Eddie, he accepted it but when I went to the physical store he was off, I saw someone else for the actual sale. but the communication and information he gave me on the Facebook messenger was all the information I needed. He knows what he's talking about, if you have questions or anything to do with cameras go see Eddie he is at the Garner national pawn and jewelry store.”
“You never know what you'll find in the store and when I went in today Estefania helped me find the perfect deal on a (new to me) laptop. I will definitely checking in for more unique finds in the future.”
“By far the best experience at a pawn shop!! CHRIS provided excellent customer service. Came for one thing and left one another and 2 happy men (one lil man he’s 9 lol). We will definitely be back soon and probably too often thereafter! Thanks for everything Chris!!
P.S. I also got a fresh red rose while shopping! Happy V-Day!!! ❤️”
“Been here twice to sell some jewelry and both times it was a great experience. The offers they made were fair and more than I even expected to get. I was in and out both times. I would highly recommend them.”
“I must say that I hardly ever write reviews, but I couldn't help to notice that they have a 4.1-star review. I guess you cannot make everyone happy in this world, not matter what you do. I worked in retail over 26 years and you always have unsatisfied customers no matter how polite you are to them. On my end I give them a 5-star review as I have been there 4 times already and never had a bad experience with them.
Every time that I have been this Pawn Shop, all of the staff members were very polite, friendly, quick to help, and they did not rush me as I picked out my beautiful rings! I will say that the 1st time in the shop, they had to deal with an irate customer. I overheard a staff member tell her that she was given ample time to make payments and pick up the item that she pawned by a certain deadline.
The customer became very angry as she pointed out that the item she pawned was used for schooling.
The staff all remained calm as they tried to settle the dispute and deescalate the situation. Never did any of them yell or show disrespect to the customer.
From my experience the staff have always been very friendly, helpful, and courteous as I have purchased a tv and jewelry. They even put up with my 12-year-old as he wanted to see everything and talks their ears off..lol. They engage with him and enjoy his personality. The shop is very clean, kept neat, and they have a big selection of jewelry!
Sorry for such a long post, but honestly, they do not deserve a 4.1 review. I was not asked to write this review, and neither am I close friend to any of them. I am just an average customer that was treated with friendly respect.”
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“Great friendly staff, willing to negotiate, and gave fair expectations for the things that they were not able to take. Nick and I were able get a great deal worked out for a cool old amp. I would recommended for guitar nerds like me or anyone looking for a deal.”