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April 2024 by Emma Gensburg
Leaving this review to note that after hours drop offs are NOT allowed at this location despite us being told they are when we picked up our one way rental from Chicago. I would give less stars, but our overall experience with Penske was so great. We called the 1-800 number when we couldn’t drop off the truck and they routed us to a different location.
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February 2024 by R Story
Excellence in motion!
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September 2023 by Lexi Tucker
We had a great experience at this location. Great rates for a cross country move and everyone we encountered was friendly. A special shoutout to Bob who was absolutely wonderful! We appreciate you Bob! Thank you for all of your hard work to get us on the road and setting us up for a successful and safe travel ☺️
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August 2023 by Scott Allen
Great service at both pickup in Charlotte and drop off in Raleigh!
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April 2023 by Mark Carlin
Every step of my rental, from reservation to pick up to drop off, the process was efficient, professional and correct. No issues whatsoever. Will use Penske again in the future.
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February 2023 by jalen m
Ordered a tow dolly online, and when we got there, they gave me a 4 wheel drive tow cart and told me they had no tow dollys. Called customer service later and they refused to give me a refund on the truck and instead gave me $50 that ended up going back into the truck to pay for the gas. Very inconvenient and irresponsible business practices
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February 2023 by Jeffrey Danforth
Every step of my rental, from reservation to pick up to drop off, was handled, professionally and courteously. In a tough industry, each staff member provided professional support.
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December 2022 by NORA Moor
Good service. Polite staff. I would recommend and use them again.
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August 2022 by Sara
Truck was super clean, office staff was super friendly and speedy!
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July 2022 by Kenny Hertling
If you are not going to accept after hours drop offs, remove the after hours drop off box and have it trigger something on the website. Moving in from out of state and now very frustrated.
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April 2022 by Bob Morrow
Had expred registration, Leaky roof, no ramp when requested. Slipping and lurching transmission.
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March 2022 by D K
It was quick and easy. Service was friendly. Insurance was a bit more than what you'd pay at uhaul but I'm glad I went with Penske
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March 2022 by Randy Buckwalter
Great experience overall. And less expensive than U-Haul and Budget.
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December 2021 by Maryssa Lape
booked a 26ft truck for this weekend, and got a confirmation that I was confirmed for a 15ft cube van. I have a large 3 bedroom home with a lot of furniture. Assistant manager says they cannot guarantee anything because of shortage, yet it was listed as "available" when I went to book. Thankfully U-haul has what I need and are transparent on the website about what they have available.
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August 2021 by Russ Frazier
Very efficient staff but you might have a little wait if they're busy.
