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February 2024 by Brad Lane
In my opinion, can't trust these guys.
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February 2024 by Kevin Ashley
I brought my 2016 Nissan Frontier in to have an oil change and the thermostat replaced. Not only did they do the work quickly and efficiently, but they also alerted me to the poor condition of my shocks, and fixed my heating issue. They contacted me before doing any work and the work was done very well.
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January 2024 by Aaron Ezzard
Horrible service. Way overpriced. Michele at the front desk is completely incompetent and rude. I have been here only twice and will never be back. $539 for a part and labor only to have the check engine light come back on with the exact same code. No one in this whole shop knows what they are doing. DO NOT GO HERE.
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January 2024 by West Coast
Great service and quality work as always.Thank you.
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January 2024 by Brandon Mounts
Took 2 weeks and 3 different Catalytic Convertors to fix my car… They also told me the maintenance fee would be $85, but it ended up costing $250. Wouldn’t recommend Pep Boys to anyone.
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January 2024 by Jared E
Took my car here for a safety inspection. Brakes passed. Less than 3 weeks later my brakes failed completely. I absolutely cannot believe they cant catch a master cylinder that close falling apart. I wouldn't trust these people to hold the door for me.
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January 2024 by Cosmic
These guys never fail to impress me, the manager even drove me up the road to get a spare part for my car while they were finishing up the work. 10000/10. I would recommend this place to anyone. Been coming here for years
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January 2024 by Ana Galvan
I have been here twice and everything time they have been super friendly and did a great job explaining what they were doing or did in my car.
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January 2024 by e wiglama
Signed up for oil change and brake fluid exchange.Agreed oil change would have tire rotation. Not only did it take longer than I was told but the tire rotation was NOT done as promised.I assume the other services were done as agreed but how can I know?
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January 2024 by Chad L
Sal and Eli were great!
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January 2024 by zae nixon
Great customer service and they get you in and out quickly
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January 2024 by Maycee A.
This is perhaps the slowest places I have ever been to. It is currently 6:30 and I have been here since 4:45. I understand quality service takes a while, but since there was only 1 other person present I find it hard to believe it should have taken that long. The staff was not friendly at all, not only to me but another women asking a question about her breaks was dismissed. I do not recommend this store for fast quality service. They may have cheaper prices for tires than surrounding stores but the wait was not worth it.
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December 2023 by linda bonilla
Sal was a great help! Left work to deal with a tedious head light out and he completely saved the day. Even though it was a bit busy he without hesitation came to help me out very quickly! Thank you again Sal! Will definitely be back to see this pep boys because of your customer service!
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November 2023 by Carla Timmerberg
I went in for a simple state inspection and upon inspecting my car they discovered a big oil leak and said it was the valve cover gasket. They didn't bother to check my history and see that I got the valve cover gasket replaced in the same year by them in April and again in August. So they said come in for the repair and it was covered under warranty. I went back the next day and they then tell me it's not the valve cover gasket after all. So they misdiagnosed the problem twice and I had to spend all that money and time for nothing with no refund. I took my car somewhere else and they did a leak test using a special dye and black light to see exactly where the leak was coming from and determined it was coming from the timing cover gasket instead. Pep Boys should have done this initial test and it would have saved me time and money. I don't think they did a thorough enough job in diagnosing the problem. So between the time of April and November, oil had been leaking heavily on my alternator and drive belt, damaging the parts. Also my engine probably has some permanent damage as well. I can still drive my car but I was hoping to get my Toyota Corolla to a high mileage one day, as they are very reliable cars but now I'll probably just look for a new car.
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November 2023 by Sha Wms
PB on Glenwood replaced the rotors and pads on the front in February and the back in April. I took the car back 2 weeks later because something was squealing. They insisted everything was fine. Last month I took the car back again because the brakes were still squealing. I was told I still had a warranty for the brakes but I had to pay for the labor so they could replace the pads $154. Today I take the car back to get the work completed and it's $400! They are three biggest crooks!!! DO TRUST THEM!!!
