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January 2024 by Ann Martin
The store manager and cashier were very knowledgeable on leopard geckos.It is very friendly and has a great appetite.Would definitely recommend buying one from this location.
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January 2024 by Sherry Disharoon
I was able to find our fur friend food quickly and easily. And there was a coupon to boot! Cashier was super cute and friendly. Awesome nose jewelry. Thank you all and have a great new year!!!
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December 2023 by Brandy B.
the guy who does Grooming refused to cut my dog toenails or give her a bath because of one toenail that grows up he could of cut the rest of them and give her a bath but he rather h a conversation with someone who doesn't have a. Dog I've had her for 10 years she weighs 20lbs. Not everyone can afford 200 dollars to go to vet for toenails to be cut now my dog has to suffer
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December 2023 by Matthew Fisher
Allowed me to sign up and pay for a dog training class, and upon arriving the first day they weren't even holding the class, they just forgot to cancel sign ups. They refunded me, but nothing extra for the huge inconvenience. Switched to Petsmart for training and had an amazing experience. Would highly recommend the Petsmart in Brier Creek over this store.
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December 2023 by Mia Casas
This is a nice store but the grooming team is the worst. It feels like they don’t want to work, they keep finding excuses to cancel appointments for the dogs every time we bring the dogs for service. One time they refused to do the grooming for our little one because she got they said she got some allergy, I took her to the vet and he could not find anything, then we call again to reschedule and same lady said they were not more appointments available but we went online and booked without problem, next day they cancelled because this lady did not show up for work. Our other dog got the grooming and they cut his facial hair so much that I had to take him to the vet because they made him bleed on both sizes of the face. Please don’t waste your time and money taking your dogs for grooming here, if you are going to give them a bath you can do it here at the self-service bath area, it’s nice and easier but take your babies to a professional groomer, don’t make them go through a rough experience here.
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December 2023 by Garrett Kipps (Gk2011)
Grooming staff obviously hate their job, rude customer service when asking for a simple nail trimming and cut my wife off mid sentence stating "...we are way too overbooked for that" then when leaving under their breath stating "we have 4 dogs back there" as if we can see that which we can't.Just move on to another job if it sucks that bad. No need to be a jerk about it. Have had similar issues here with appointments being cancelled with no call ahead as well.Just avoid the location.
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December 2023 by Christina S.
1) poor customer service2) the dog bath is basically water- so u r paying $9.99 for water; there is no shampoo or conditioner that come out 3) items are ALWAYS ringing up incorrectly (at a higher price)...hmmm4) manager will not hear out a customer's valid complaintsI have 5 pets & use to shop here for the past 7 months w/constant problems. Finally decided my money, time & sanity are best fit for another doggie store-Petsmart or Chewy! Do urself a favor! Avoid this train wreck of a store. Yes the one on Glenwood in Raleigh, NC.
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November 2023 by Eva Pecora
I made a grooming appointment for my dog and the groomer refused to do it. He said he saw fleas and was unable to do it. I immediately took the dog to the vet for a flea bath, where the vet told me that she couldn’t find a single flea on my dog.The groomer, Alex, simply did not want to bathe the dog, so he made up a lie about fleas to cancel my appointment.Both the groomer and the manager were unhelpful, rude, and dismissive. I will not be returning and would not recommend that you get your dog groomed here.The Petco in Cary on crossroads was willing and happy to groom my dog after this location refused.
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November 2023 by Ericka Edmundson
I love this place! I spend way too much time and money in here! The staff is nice and they treat my Biggie really sweet! Thank you for all that you all do!
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September 2023 by Betsy Futrell
Their stock of grooming supplies was quit low, so selection was small. We found a couple of items we liked. We were not offered a bag when we checked out. Left the store just carrying our items. Cashier was nice enough.
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September 2023 by Tricia Cotton Dean
During a recent visit following a long hiatus, I was relieved to find this store well-stocked with many products and choices--a real time-saver! Their grooming had been a disappointment, and the reason for my absence. Mgnt failed to honor a credit ID'd been given due to the groomer not knowing to leave the ears long on a Standard Poodle, and that it took about 3 years to grow back. Consequently, I won't be using them for grooming. I will shop there, though, as they're conveniently located and offer a decent product selection.
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September 2023 by Richard Basteri
Took my dog there to use the self care dog wash. Was 9.99 and included a easy to use soap/conditioner dispensing hand held spray hose, dryer, comb scrubbing brush and towels.Would definitely recommend just for this need alone.
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August 2023 by Brent Evans
??? I had a wonderful experience at Petco! The store was impeccably clean, creating a welcoming environment for both pets and their owners. The staff was incredibly knowledgeable and helpful, ready to assist with any questions or pet-related needs.One of the best things about Petco is their commitment to being pet-friendly. From the moment you walk in, you can tell that they genuinely care about the well-being of our furry friends. It's a joy to shop there with your pets and see them enjoying the experience too.As a pet owner, I appreciate the wide range of high-quality products they offer for all kinds of pets. It's a one-stop-shop for everything your furry companion may need.Whether you're looking for pet supplies, expert advice, or a pet-friendly shopping experience, Petco is the place to go. I highly recommend them to all pet lovers! ???
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August 2023 by Luke Baer (PositiveThinkTank)
Dropped by and was suprised to see the variety of pets here. A lot of different services too! Nothing stood out here (Apart from the adorable kittens for adoption) but that's not a bad thing! Nothing to complain about at all here, and could easily be back for pet stuff.
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August 2023 by David
Looking at other reviews, it seems that today we also ran into the same scenarios that they mentioned when taking their dog in for a grooming appointment. We’ve had our dog groomed here before and never ran into any issues but today after dropping her off and after they inspected our dog they called us 20 minutes later to come pick her up because she was being too nervous. Our dog can be shy around new people but this has never been brought up before at any other appointment. We left feeling very disappointed and embarrassed over the matter and will look to other businesses regarding grooming from now on.
