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November 2023 by Britanni J.
I had a terrible experience at this Petsmart today. I walked in and it smelled like urine. I looked below me and there was a huge puddle of pee just sitting there. Great.. I had stepped in it. I looked around and no employees in sight. Nobody cared enough to clean up or at least put a caution wet sign next to the pee puddle. Whatever, I told myself and I walked over to the dog food aisle to buy my dog his food. I picked up my dog's bag of food and realized just how much their prices had gone up. 100 dollars for some dog food??? No thanks. I decided to leave the petsmart, but right when I was about to exit, a dog ran out of the grooming room and attacked me. The petsmart worker came out of the room and just watched the dog attack me. Help!! I screamed. The dog mauled me and now I have to get a reconstruction surgery on my face. Thanks a lot petsmart.
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October 2023 by April B.
Will no longer order ANYTHING from PetSmart as they completely screwed up my online order, sent me someone else's order THEN still couldn't reship the order correctly. Clearly your warehouse workers don't give a shit so figure out wtf you're doing wrong as a company before you lose even more customers
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September 2023 by Anthony Surles
I DEFINITELY WILL NOT be returning. My dog left there traumatized. Someone at this Millbrook location mistreated my dog, he didn't get the best treatment. He wasn't let out for bathroom breaks, because he urinated on his bed. He's trained to use the restroom outside. Two of the women there have very nasty attitudes, especially the little short white woman. ALL AROUND TRAINING is needed at this location.
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May 2023 by Lady Love Ares B.
Ryan is so rude. I believe he is very racist. don't book your pet here for a groomer services on Milbrook Rd..... he cx my appointment not calling me or letting me know anything I was like 5 mins late.. I walked through the door he says I cx your appointment. you wasn't going to call me or anything? wasting gas.. trying calling nobody wouldn't answer the phone. I was going to give him a big tip but ole well my services will be fine else where.
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May 2023 by Blak Masters
GREAT place. The young Latina at the front desk was BEYOND AMAZING. Made sure my little girl dog was taken cared of.
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April 2023 by Crystal Kelly
This was our first time boarding our puppy (anywhere!), and I was very anxious about leaving him for the first time. But PetsHotel took good care of him and gave us a full report on his stay, including his playtimes, how much he ate, and even how often he used the bathroom! Our puppy was (obviously) happy to see us and ready to go home when we picked him up, but we could tell he'd been well cared for and had enjoyed his stay because the employees knew him by name, and he made sure to say a quick "goodbye" to the people who had taken care of him - That really put my mind at ease! Would highly recommend this PetsHotel and would definitely let our pup stay with them again!
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February 2023 by Michael H.
Convenient, good selection, gotta admit my Goochi loves the doggie day camp and I have never had an issue with the PetSmart hotel. Price wise everything could be cheaper but you get what you pay for...
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February 2023 by Paul Spencer
Wonderful staff and facility! Will always be my first choice
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October 2022 by Kaitlyn O.
I work here. Love the environment and staff, dedication to the animals always warms my heart. Even when I visited as only a customer I was helped quickly and efficiently.
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September 2022 by Mark P.
Horrible place to leave your beloved pet/family member. Left my dog there for three days only to get a call on the last day telling me he was being transported to a vet because of some injury on his underside neck. Picked him up to find an area 7 inches long the vet had to shave and raw bleeding skin. Also both front elbows had sores. They said he did it to himself but there's no way if you could see where it is. He hasn't been himself since coming home and wouldn't eat for three days. Acts as if he experienced some sort of trauma. Then I find out they put them in small crates all day, he's 80lbs, unless you pay more for a 6x6 rm...wasn't told this. They make them go to the bathroom inside on concrete with a drain...wasn't told that either. Anyhow he's getting better but I get angrier whenever I think about the abuse he obviously endured and guilty for leaving him there! Do Not take you pet here! This place needs to be shut down! Also talked to a friend who has a similar experience there a couple of years ago. Her dog wasn't right for over a week after...Beware!!
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July 2022 by Michele Baker
I cannot say enough nice things about the staff at the Pets Hotel. I toured multiple dog daycare/boarding facilities and I felt so comfortable after visiting the Pets Hotel. I have an extremely shy dog who has not had a lot of exposure to other dogs and the Pets Hotel staff has been absolutely amazing working with her and getting to play with the other dogs at day camp. I drop Willow off in the mornings and she is very excited to see the staff which let's me know how well they treat her. We had a terrible experience at another facility, but I can tell by the way Willow greets the staff each morning (and the way that they greet her) that she is in good hands, it's so nice being able to go to work and not have to worry about the level of care my dog is receiving.
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July 2022 by Amanda Leathers
Great experience! Friendly staff made me feel that my girl was in great hands while I was away. Thank you!
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March 2022 by Stephen
I boarded my cat here once and won't be returning. The cat pens have a large window facing the front desk that seems to be always uncovered, so I don't see how they can get much relaxation during store hours. When I picked her up, the employee who carried her out was lugging around the carrier very roughly as if there wasn't an animal in there, which was pretty much a nail in the coffin for me. It seems others have had better experiences, but as I said, I won't be a return customer.
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February 2022 by R M.
Manager in Rock Hill SC very rude. Made derogatory comment about being old.
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February 2022 by brittany singleton
They take great care of my girls! My girls love them and I feel very comfortable leaving them here because the staff is very kind and caring. I bring them here even when it is out of my way to my destination because comfort with the people makes all of the difference in the world.