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February 2024 by Kelley B.
Thank you for finally hiring some great people. I literally stopped going into this branch(6 forks) because of some of the rude staff. I see their gone and the place is amazing now. I needed to order some euros for travel. The teller was so sweet and helpful. Friendly smiles, great service. Awesome PNC Branch!
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November 2023 by Mick Bransfield
Even though it's only Monday, I can't reach anyone by phone because they have the Thanksgiving Day away message set.
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March 2023 by Jonah Turcotte
Went to PNC to make a deposit this morning. I was grumbling about the withdrawal/deposit requirements - one has to provide two forms of ID, fill out a paper slip, etc. The women working were sympathetic to my complaining and offered to escalate on my behalf. The archaic policies clearly aren't their doing, and I thought it was nice that they were sympathetic vs many folks in client facing roles who would have given me a 'these are the rules, if you don't like them, tough' kind of response.
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February 2023 by Anthony Horalek (Tony)
I opened an account with this branch. The first check I wrote on the account, they flagged it as "suspicious", bounced the check, which was a nightmare for me. I had to take off work (I had to close my office of which I am a doc at), then I had to discuss with the person I wrote the check to, why this headache even happened. This could have been easily resolved had only these idiots took some initiative to verify if my check was legitimate or not by calling the no. on file. I can understand wanting to safeguard against possible fraud, however all this would have required was a phone call. I'm dumping this bank this week.
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February 2023 by Anthony Horalek
I opened an account with this branch. The first check I wrote on the account, they flagged it as "suspicious", bounced the check, which was a nightmare for me. I had to take off work (I had to close my office of which I am a doc at), then I had to discuss with the person I wrote the check to, why this headache even happened. This could have been easily resolved had only these idiots took some initiative to verify if my check was legitimate or not by calling the no. on file. I can understand wanting to safeguard against possible fraud, however all this would have required was a phone call. I'm dumping this bank this week.
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November 2022 by Erik Schimmelfing
Called this branch to ask if I could cash a check drawn from them despite not personally having an account with them. This was a Wednesday at 4pm so not a rush time for banks and it would have been a quick yes or no. They Left me on hold for more than 8 minutes and then hung up on me. I’ll go elsewhere
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June 2022 by Liz Harris
For the second time, this branch scheduled us for an appointment and when we arrived no one could help. There was supposed to be someone to help us print and sign for a loan, then notarize. That person never told us they were going to be out. We took time off work, got babysitting, and drive through a tornado warning to get here. Two stars because staff that were here were polite and apologetic. We’ve been with PNC 20 years and we’re fed up.
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June 2022 by April Hutson
With gas prices as they are... they have ONE person on drive through and it's a painfully long wait.
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January 2022 by Donna Webster
I've been banking here for years. I always have a good experience. Highly recommend. I do miss Anita at the drive thru but all the new staff is wonderful.
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September 2021 by Teagan Lewis
I do not have a PNC account and needed to cash some EE savings bonds. The teller I worked with was extremely helpful and everyone in the bank was polite and a pleasure to talk to. Even though I may not be a return customer I wanted to post a 5 star review and state that I enjoyed my banking experience at this branch office.
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February 2021 by Russ Keller
Two stars for the polite new employees, just starting out wanting to make a good impression. This review is not a reflection on them, they did the best they could within their confines.While looking for a better bank, we decided to give PNC a try and moved our money to this bank from one across the street, where we were tired of the predatory practices, next to no interest on savings and the ever changing rules on accounts. We tried PNC to find out it's no better. We also noticed that after a 3 month period they started to deduct a $10,00 per month service fee. For those needing to call in, good luck being able to speak to a human being, if able to speak to a human, you will probably be transferred at least twice before speaking to anyone with the authority and information to do anything. Be prepared to spend at least 25 minutes on the phone. If you get tired of the shenanigans, service fees etc, and go in to close your account in person make sure you make an appointment.... : /If we find a decent local bank we'll post back...
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September 2020 by courtney Aldridge
My husband and I just recently visited this branch to initiate a wire transfer for a home closing. We had an appointment with Gerard and he was outstanding. He provided exceptionally thorough service and advised on several different aspects that would help us with this transaction. It's very hard to come by service like the kind Gerard provided, so we are very appreciative!
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February 2020 by Marie S.
Upon entering the bank the people were very nice at the six forks location. I deposited a check and they said funds would be available on Wednesday I could not get any that day. Going in the bank on Wednesday they told me no that I received the wrong information. After a time waiting I was able to get a good amount of it. They need to have everyone on the same page. They were very nice.
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September 2019 by Michael Zaitz
Went to the branch to get a form notarized for POA on an auto loan. I figured as a PNC customer it would be no problem; however, they refused to do it because of it not being a PNC loan. I went across the street to Wells Fargo, where i'm not even a customer, and they notarized it for free. Why do I even have a PNC bank account if I don't even have access to basic services?
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December 2018 by J B D
ladies at drive-thru are super friendly, helpful...Saturday morning hours nice
