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March 2024 by Quameshia Valentine
Judith was more than a blessing to today. Customer service made an error in my reservation and she went above and beyond when I arrived for check in. She was an angel in disguise for me today. Very prompt and attentive to all needs to rent my unit for the short time frame needed.
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March 2024 by Corey May
Judith was very helpful. I’m glad I chose public storage. 5x10 for about 40 dollars per month was key in my move
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February 2024 by Cool Vaster
Shamone was great today and customer services is on point
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February 2024 by Sameach Henry
Thank you so much, Rose, for your help and for your sweet continence . You're a jewel to this facility, and I think anyone needing to rent a space for storage should contact Public Storage of Raleigh and ask for Rose.???
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February 2024 by Steven
I would like to say thank you to Rose for making it easy to rent a storage space she is very professional and treated me like family
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February 2024 by Ruthie O’Ceallaigh
Exceptional experience with Public Storage (4222 Atlantic Avenue) for my business needs. The online process was seamless, and collecting keys was effortless. The facility feels secure, well-organized, and user-friendly. Judith provided excellent assistance, ensuring I got the right size space promptly. Highly recommend for both business and personal storage needs.
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February 2024 by Lenny
Rose was very helpful when getting us situated in a space that would suit our needs!
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January 2024 by Meah
Jacked my rent from $80/ month to $100/month for a parking space not a garage but a parking space. Customer service is horrible and rude.. They also threatened to auction off my car with a 2 day notice in advance.. Run far away from this place..
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January 2024 by Vicki Daniel
Gammon Hall is absolutely correct don’t rent here! Kandy is toothless crook. I was a returning customer. I had previously rented here from 04/2011 to 2/2014 so I felt comfortable coming back, which was the biggest mistake of my life.
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January 2024 by Gammon Hall
I have given them one star because ZERO stars isn’t an option… My parents died a few years back and I unfortunately chose Public Storage as the place to store most of their precious belongings because I couldn’t fit them in my house. I rented a 15x10 unit. I had used another Public Storage for years in the past, and never had an issue. So I was confident nothing bad would happen…I had missed a payment or two in the past at the other location for one reason or another over the years… but was always contacted by phone, text, and email each time and given ample time to get my account up to date. However at this location I had much more valuable things in my unit. My rent when I got the unit in 2020 was just over $120… By the 3rd year the rent had skyrocketed to over $550!!! However despite the outrageous rate increase, I had NEVER been late on a payment.In the beginning of 2023 I lost my debit card and put it on hold… My account was past due one month, so at the beginning of the following month I owed about $1080 for that month and the previous month. I paid $780 so I assumed I would be fine AT LEAST to the end of the month. I went online to make a payment on the 30th of that same month (to get the account totally up to date) and they had ALREADY auctioned off my unit…I tried desperately to reach the manager of the property but they had shut down to “update” the office so it was closed… I called customer service and was basically told TOO BAD! I was literally heartbroken and I was not only told too bad, but I wasn’t even allowed to speak to a supervisor to at least express my frustration with the way it all happened they said because get this… “I WAS NO LONGER A CUSTOMER”.After making many calls to customer service, I finally reached someone that would speak to me for more than 30 seconds without hanging up on me… I asked them to please please put me in contact with the person that bought my unit in the hopes that I could buy my stuff back. I was told that they would find his contact info and reach out to them on my behalf, but they refused to give out their info. I was never contacted back and when I tried to call to ask, I was told that since I was no longer a customer I wouldn’t be able to speak to anyone at the company.To add insult to injury I was charged a $90 “cleaning fee” when I only owed them $300 in total rent. They were able to charge my account $90 but they somehow couldn’t have just attempted to charge me the $300 rent before they auctioned off all my parents and my belongings?!I have since learned that some of the managers of these storage units have kickback agreements with the people that bid on “past due” units, to let them know when there’s a really good unit coming up for auction. I believe the reason I didn’t lose my unit in the past was because I didn’t have things in it that came close to the value of what I had in this unit… So when I was just over 30 days behind, and they cut my lock off the unit, they were able to see what was in this unit. I believe once they had gotten a look at all the valuable stuff that was in my unit, they auctioned it off at the very first date available… rather than doing the right thing and making sure they got in contact with me first to give me time to make a payment. I was never texted as I had been in the past. My wife got an email and they left her a voicemail the DAY BEFORE the unit went up for auction! The phone number they used to call was also not a Public Storage number, it was a random cell phone number from Mount Olive NC… Since we get nonstop spam calls we don’t answer calls phone from random numbers we don’t know… Same as most people typically don’t answer unknown phone calls…This is an evil company and I have plenty of money, so if there is an attorney out there that’s willing to represent me, I would truly like to make their lives as difficult as humanly possible. And hopefully save others from going through the heartbreak I have gone through. All due to $300 3/5 of 1 months rent… DON’T RENT FROM PUBLIC STORAGE!!!!!
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December 2023 by James Barbot
I have no fault with the storage units or security of the site(s),But!...Public Storage in general is bad about bumping the price up every few months till it gets absolutely ridiculous. A simple office visit usually can bring it back down, but they'll just float it back up every few months till you have to go haggle over it again.If you don't pay attention, they'll float your rent up 10x the rate of inflation. both myself and my family have had units with them since the 80s and in the last 10 years or so, rate increases have drifted towards about a 30% cumulative price hike over the period of a year.Considering the number of competitors in the region, it makes me wonder how they stay in business.I have records on several units going back for decades and a simple spreadsheet shows just how bad they've gotten in the last decade.
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September 2023 by Dan Scala
Judith at the 4222 Atlantic ave location is awesome and amazing ! I am a senior citizen and had difficulty navigating the web application . She was very patient with me and walked me thru the process . Highly recommend Judith and 4222 Atlantic ave !
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August 2023 by Aaron
Ms. Judith was an absolute pleasure to work with. She was beyond helpful and kind and really made my storage experience a great one! Thank you so much Judith!
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August 2023 by Tatrina Brathwaite
I came in today and rented a storage unit and they service was great. She was very friendly, welcoming, knowledgeable and have awesome customer service. Happy I picked this storage company and location.
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August 2023 by CD620 Tha Great
My experience has been awesome. Judith is the most pleasant person and was incredible and made sure I was taken care of when I moved in. She also followed up with me to make sure everything was ok.
