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December 2023 by Grace Cochran
I can't get a hold of management for a complaint. Please provide the number.
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August 2023 by Jim B.
I have used this location for a little over a year and price has gone from $275 to $400 a month for climate controlled 10x15 unit. They raise rates on you at Will with little notice and zero concern. I do not recommend them. I would have quit them if I hadn't needed their service because I moved across the country but I will as soon as I can. I can't afford it any longer.
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August 2023 by Shamika Brooks
Tiffany Cannady was very polite, professional and made my experience stress free! Highly recommend public storeage and ask for Tiffany Cannady at the location on Creedmoor Road!
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August 2023 by Tammy Alston
This company is very professional....Great customer service!!! Thankful for Tiffany Cannady....she was very friendly and professional!!!
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August 2023 by De'Ashia Cannady
Tiffany has been a great & sufficient help. She went above & beyond
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June 2023 by Emily Huff
It is very easy to obtain a unit. I appreciate the ease of accessing the unit and the security measures in place.
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April 2023 by Dawn W.
Don't get your handcuffed by this company!!!!! We rented a regular 10 x 15 space with public storage on Creedmoor Road six months ago. When going through the process of getting our storage unit, we were given the option to purchase insurance for our unit through public storage or through our homeowners insurance. We chose our HOI because it was less expensive for the same coverage. After moving a few items in we realized that a mouse had been chewing on a camping chair we had in the space. Concerned about more expensive items potentially being ruined ( leaving us with a co-pay to replace those items/would it be worth it to go through insurance) we brought the issue to the attention of Judith. Judith is a stellar employee who helped us with setting up with PS. She was great dealing with the mouse issue too. Can't say enough about her professionalism and knowledge. She gave us the option of moving to a climate control unit for the same price as the unit we were currently in. It wasn't an easy decision to make. Time is precious, and we had already moved several things into our unit. After some consideration, we made the decision to take everything out of our unit and move it to the new climate controlled unit. For the last five months we have been emptying out our entire attic into the 10 x 15 climate control unit. Last week we got notice that the unit price is going up $49 per month! I called the number I had for Judith on Creedmoor Road. Turns out we don't have an onsite employee anymore. Just a big orange kiosk if you need help at that location! So I left a message and another awesome female employee from the Atlantic Ave location returned my call. I explained to her that I felt like a $49 increase after six months was unreasonable and she sent in an appeal to corporate on my behalf. She said her hands were tied and couldn't do anything on a local level. A few days later, I received an email from corporate explaining that there was nothing they could do, that they stand by the $49 increase. So I called the Atlantic Avenue office back and asked if I had any recourse. She gave me the customer service number for Public Storage. Did you know that Public Storage is based out of California? I held for over 20 minutes for someone to answer my call. The employee that I spoke with during that call was abrupt and stood by her company's policies! Policies policies policies! I explained my situation and she explained that if I had gotten their insurance and not my own that I could have filed a claim. She actually shamed me for not getting their insurance specifically. I explained that that was not the issue. She also explained that if had I read the contract I would know that they can raise the rent anytime they want to because I do not have a lease and they are permitted to raise the rent anytime they want to with 30 days notice. And I explained that a $49 increase after that a short amount of time is unfair and unreasonable. But that's the policy!So, here is the bottom line. I did not do my research. I went to a nearby storage facility that I assumed is local. My policy is to do business with local companies. This storage company waits until you get your stuff in there and knows that it's inconvenient for you to make other arrangements and then they start raising the price every 6 to 12 months. There is only so much they can do about a mouse getting through a crack, and I certainly was not unreasonable about that. So now they are putting big orange kiosks at their sites instead of human beings and raising their prices. I just wish that I had the words to convey to everyone the"kiss my a**" attitude/tone that the employee in California had during our conversation. Clearly the jokes on me because after all it is PUBLIC STORAGE POLICY! PS. The two local female PS employees I dealt with are top notch.Do your research and do business with a small local company that will treat you fairly.
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March 2023 by Caitlyn M.
they offer great customer service and keep a well maintained property. very clean and organized
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December 2022 by Cary Brege
Judith was incredibly helpful in explaining and walking me through everything and making sure the units met my needs. Convenient location, great safety features and excellent service!
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November 2022 by Nathan Ferree
Showed up for the first time to this storage unit and Judith was extremely helpful. She seems to enjoy taking care of the customer and has already made the experience so easy for me. Showed me around, how to use the lock, the app, hate system, and let me use a hand truck. She is amazing! Thank you.
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October 2022 by Luke Williamson
Management was super easy to work with, very helpful, and nice. The pricing was as expected.
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October 2022 by Kiley Ballard
Judith was amazing! She helped me get everything taken care of so quickly. I am so glad that I was lucky enough to work with her.
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July 2022 by sharon molina
Best service ever Judith was such a delight to work with I’ve been coming here for about a year now and every time i walk in I’m greeted by Judith and her bright smile. Will be coming here for all of my storage needs! 100% recommend very reliable staff and a clean and friendly environment.
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July 2022 by Lisa Gomez
Judith made the experience I had here absolutely amazing! Her customer service was above and beyond from what I expected. 100% will come back and recommend others!
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June 2022 by Richard Cole
Great staff and location. They have raised my rent 45% in the first year. I will be moving. Ask why and was told because they could. Don't rent from these people unless you want to move again or pay the price.