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November 2023 by Daniel Lee
Had to do a drug screening for school here. Got here about an hour after they opened and was seen within 15 minutes. Unfortunately, I couldn’t get enough urine flowing but they were very accommodating giving me water and waiting for about 30 minutes for me!
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November 2023 by Morgan Paty
Check in was easy with my appointment, service was fast and staff was super friendly. 10/10
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September 2023 by Yan Yan
Shout out to Kim, the phlebotomist at this Wal-Mart Quest Diagnostics clinic on Saturday, September 9. She was awesome, friendly, and super helpful. She got us inside the clinic room as soon as we signed in for our appointment and was able to help us find the right Quest Direct test in addition to the doctor ordered tests, so we didn't need a separate appointment or a separate needle stick. Thank you, Kim!
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July 2023 by B
Don't waste your time - they have a habit of turning people away and making up excuses. Any Lab Test Now down the road is super friendly and efficient and can take Quest Diagnostic lab orders.
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July 2023 by Kay Johnson
I was sent here by Sterling for a drug test for an employer. No where does it mention that they only do drug testing before 12pm. So not only did I go there twice, (first time they were at lunch) but I was turned away by a very disgruntled, miserable employee.
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June 2023 by Kaylee Knight
This Quest is in a Walmart and has the tiniest stuffiest most humid waiting room I've ever seen. ONE person is working. Luckily they are nice, but overworked and overwhelmed.I went out of my way to make an apt for 1030. 4 people that showed up at least 20 minutes after me were seen. I wasn't seen until 1120. She was very apologetic and I don't blame the person working, but that wait time for an apt is absolutely ridiculous.
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June 2023 by Anissa W.
My bank sent me here for a life insurance exam. The staff was just coming back from lunch by took me at my scheduled time. There's a self-check in kiosk that you scan your ID/insurance card yourself on. The office was organized and pretty clean. Someone left a used coffee cup on the chair in the waiting room though. No biggie. I got my exam done very quickly. The only issue was that there was no paper towels for me to wipe my hands with. So, I used cheap toilet tissue & you know how much of a mess that can be. The staff was friendly though & that made up for that issue. I highly recommend this location inside of Walmart for all your lab needs.
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May 2023 by Deborah Thatcher
The women that came out was extremely RUDE ... "" What are you here for " huh...She shouldn't work in customer servicePERIOD !She needs a CLASS in customer service.PERIOD !I'm surprised QUEST DIAGNOSTICS....would tolerate that kind of behavior....Boooooooo????????
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May 2023 by K M
Had the pleasure of being helped today by two very lovely people. I unfortunately didnt get their names, but the process was seamless. Front area was clean and instructions for checking in were clear. Before I could get comfortable in the chair I was ushered to the back. Took 5 minutes tops, including my difficult vein. Thank you to the young man and lady who helped me today! Excellent customer service and very helpful.
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May 2023 by Ryan Petersen
I had a great experience today and felt the need to balance out these reviews. Staff was efficient and professional and very polite.
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February 2022 by Gerard Boyle
I don’t write reviews, but I just wanted to say that I had a great experience at this location. These two women were exceptional and accommodating to me. I was in and out in about 10-15 minutes. Thank you!
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February 2022 by Jenny Bradley
We drove 30 minutes for our early morning appointment, checked in, and went in. After sitting there for 15 minutes we got a text that they weren’t opening for 2 hours. A phone call or text before the appointment or last night would have been greatly appreciated.
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January 2022 by Tyshon White
I really wish I read the reviews before I booked the appointment for a drug screen. I go through all the motions of setting the appointment, going somewhere to print out the form because I don’t have a printer at home, drive all the way up there only to be met with a sign on the door saying that their services were unavailable. A phone call would’ve been nice to let me know that they couldn’t do it and to reschedule. What a colossal waste of time.
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November 2021 by • Ulyssianah
The lady that was there Nov 3rd 2021, was NOT friendly. I asked for a form I needed for school and she was COMPLETELY NASTY. Before I could even explain what I needed she bombarded me saying she doesn’t have what I need and that she has other customers in line. “I wanted to help you but I don’t want to now, now I can’t do anything for you.” HORRIBLE representation for the company. I calmly and nicely asked her for it (I also have a recording) and she was totally rambunctious and very unprofessional. She went to the specimen she had collected from me, picked it up and still denied me access. I waited 1hr after my 845a appointment to be seen and I asked for the form during the appointment but she did not provide that so I had to come back to get it and she denied me access. I was very respectful and patient after waiting an hour and I had a HORRIBLE experience here over a form she could’ve presented with no issue.
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November 2021 by VICTOR HINES
NOT ONLY WERE THEY RUDE !!! BUT VERY INCONVENIENT!! HOW YOU ONLY GOT 1 LOCATION IN RALEIGH FOR DRUG SCREENING IN A CITY THAT HIRES NEW EMPLOYEES AROUND THE CLOCK !!!! I CAN'T SYAND QUEST DIAGNOSTIC!!! YOU SHOULD MERGE WITH LAB CORP AND GET YOUR ACT TOGETHER!!! ?????????????????????