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February 2024 by Eduardo Ferrara
I call to get an estimate on auto parts to be painted, the person who answered the phone,practically shouted at me asking me for what kind of car while I was still talking and giving him the information, very unprofessional, think twice before going to this place, with that kind of attitude, that tells me that they don’t care…
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February 2024 by Bobby Robert
Terrible customer service experience with Ralin. Would never ever recommend the shop to a friend.I went to his shop because people from Murray's recommended him, but Ralin was so rude and would yell at me in front of other customers. We got off the wrong foot because I received two quotes from him on the same car, and he acted like I was trying to scam him of free quotes. I tried to explain what happened, but he wouldn't trust me. Like I really only went because people from Murray's recommended him...Additionally, he was sketchy about the cost as upon asking for additional details from the invoice quote he gave me, he said "Trust me or go find another place." I believe he was fed up of all the questions I had about the car, and how we got off the wrong foot; but that is no way to treat someone who is being polite and just worried about money.The cost he gave me did seem good so I went ahead with it and had the car fixed. The job was well done, but damn I will never go back.
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January 2024 by Darryl Cady
Got it repaired quickly and looked good I do recommend them.
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October 2023 by Nelson Perry
Just called to get information about a repair, very rude over the phone. Beware
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August 2023 by Seventh Oracle
" A Wise Man Will Change, A Fool Will Never Change....""Also expect to wait for him at least 30min any time you go to his shop bc he is not there when he says he will be or during the hours he has listed...""Ralin wasted my time. His communication skills are very poor, the first three weeks my car was there I was calling him to get updates on my car. He was very blunt and straight to the point and I can appreciate that trait. But he was ignorant. I told him from the beginning what I wanted done; when he gave me my quote it was with an excessive about of work that we never talked about...I ended up wasting a whole month with my car not even being touched.""This place is absolutely horrible. I had called on Monday to make an appointment for Friday and spoke with Ralin who was rude, inconsiderate, a liar, and lazy...""Very rude, no patience, poor response, no courtesy whatsoever...""All in all, I don't trust this body shop to do anything at this point, let alone appropriately repair my car. I sincerely wish I had taken it elsewhere..."" This was the rudest person I have ever met to try and do business with. He claimed he could not see the vandalism on my vehicle and didn't want anyone on his staff to try and help him see the scratches therefore he said he could not help me. Not recommended...""I dont know who the old man was(i believe he's the owner) but he is definitely the rudest and most disrespectful person i've ever encountered in my life..."I write this with trepidation, but these comments should have sealed my opinion before I took my truck to this old, CONDESCENDING, ARROGANT, IGNORANT, STUBBORN, and DISREPECTFUL OLD MAN. Being an "ELDER" one would assert that he would a have a level of decoreum and respect. I have dealt with this CANTANKEROUS MAN in the past, and tolerated him, but this MAN assumes that he KNOWS IT ALL, is a bad listerner, and EXTREMELY MOODY. Let me say this, YOUNG, MIDDLE-AGED OR OLD, you disrespect me, you can get this work. I asked this ignorant man about getting my bumper painted for my truck, as I invested a lot of money on repairs. He told me he would do it for cash for $350 with the bumper on or lower. I'm a busy man as professional, and father. He told me to come back later because his help was out, and he would do the job one day this week. He asked if I could drop it off on Wednesday, I told him I had to go out of town, and would do it Thursday. Because I'm busy, I called back and he was not there, as he was getting supplies I assume, the YOUNG MAN was VERY RESPECTFUL AND PROFESSIONAL, as I find it odd, that a young person is more respectful than this MAN. I asked him if I could bring my car Tuesday instead of Thursday, and took care to ensure that it was not an issue, and he said SURE. I called the owner to verify the price for clarity, and he had an attitude, and was short. He changes the price, and says that he thought I had the bumper off, why in HELL would I take the bumper off? I asked this MAN to give me a price, he said he would call me back, as he appeared to have an ATTITUDE. I call back, the young man answers the phone, and goes to the paint booth to give my request, the OLD CANTANKEROUS MAN tells the YOUNG MAN WHICH WAS VERY CONDESCENDING TO PICK UP HIS KEY! Shocked, and Angry, I guess this fool thought I wanted a NEGROE HOOK-UP, but I didn't, as a CONSUMER YOU SHOP AROUND for FAIR DEALS, I WANTED TO CEMENT THE DEAL SO I COULD PLAN. As a Black Man, I strive to SUPPORT GOOD BUISNESS, but more importantly Black Owned Buisnesses. But this fool, got me confused, I will NEVER SUPPORT OR ADVISE ANYONE TO THIS IGNORANT, ARROGANT, CONDESCENDING OLD MAN. I need to you understand this Ralin, my education is SUPERIOR TO YOURS, and the WAY I treat people. Take that BS attitude back to Jamaica, and New York. This is the South, but if you want direct, I will give you DIRECT!And save me the programmed BS about you are sorry and you will reach out. If you don't w
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March 2023 by brad pettyjohn
Ralin is an amazing! His work is perfect. He's totally honest and will help you in any way. I've had three different cars over the last decade I've had him fix. I will always go to Ralin for my auto body repair needs!
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February 2023 by Adrian Lassiter
Good service and quick. Very honest and educated his customer as he made the necessary repairs. I chose this shop after MJ Nissan Collision Center held my car for 1 month and hadn't even estimated it yet! He ordered the parts and got to work quickly and had our car back to us in less than a month! Only advice I have is to not force credit card processing fees on customers. It was a big inconvenience to get large sum of cash out the bank on a federal holiday.
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November 2022 by Allison W.
My family has been going to Reliable Collision and Painting for years. You can't beat the prices and the work is always well done. I recently had an accident and called many shops. Every other shop I called said it would be months before they could see me, but Reliable Collision and Painting got me in within a week. If you need any Collision work done and don't want to worry about being ripped off, definitely go here
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June 2022 by Tanya Turner
My son needed his front fender and headlight done from an accident. The job was done beautifully and affordably and the owner was kind and knowledgeable.Service: Body & Trim
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June 2022 by Faizan Ali
I have an old Civic that I didn’t want to get rid of and other places weren’t willing to repair after I got into an accident, but Reliable Collision worked on it and made it look brand new for a great price. Highly recommend!
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June 2022 by Jodee Gupton
Great experience with Reliable Collision & Paint! Had a small part painted to match an older 4Runner and it was perfect. Very pleasant and helpful staff … would definitely recommend.Service: Painting
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May 2022 by Kimberly Herrera
I was involved in a car accident where I rear-ended another car. The front of my car was damaged, inside and out. Like most insurances, they asked me to go ahead and take pictures of the damage of the car and virtually the insurance company did an initial estimate. When Ralin received the vehicle, he knew there was more way more damage than on the original estimate and was able to explain to us how he was planning to submit a supplemental estimate and the following steps. The reason for the 5 stars is because Ralin was on top of it. He was well aware of the nationwide shortage of parts and was quick to contact several suppliers to try to get the parts as efficiently and timely as possible. And he was on top of staying in communication with my insurance company and the rental company. And if my insurance company slacked off, he knew when to contact me to get things expedited. Aside from a long wait due to the delay with the parts and insurance having to verify every little thing, the whole process was smooth and not a headache at all for me. I was able to focus on my other medical needs and not worry about my vehicle because Ralin was doing such a great job. I highly recommend him and will send friends and family to him.Services: Transmission
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May 2022 by Ashley Daeke
Got my entire front bumper replaced by Reliable Collision last summer. You'd never know it's not my original bumper. Other shops wanted to charge double and even triple the price of Mr. Henry. He was honest and made sure the job was completed in a timely manner.This summer, the bumper I had replaced started to come undone some, likely due to the extreme heat we've had here recently. I reached out to Mr. Henry, brought the car in, he ordered a new part, and had it fixed in minutes at no charge.I cannot say enough good things about my experience at Reliable Collision.Service: Body & Trim
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June 2021 by Renata Redford
I had my keys locked in my car and had someone help me get them out. This resulted in my driver side door being slightly ajar, enough for it to rain that it would basically pour in my car. I called Coats auto, which is two doors up, and they referred me to here. It was super quick and easy. My damage was minor to the door with no electrical compromises so all the door needed to be was bent back to close the gap. These two companies work really well with each other so if you’re have trouble reaching reliable collisions just call Coats auto.Service: Body & Trim
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June 2021 by Pamela Workman
Had a panel needed repair due to minor accident. Got several estimatesReliable did it and did an amazing job for a reasonable price...and in only two days. Would recommend to anyoneService: Body & Trim
