-
January 2024 by Russell
The staff were great! Very helpful and knowledgeable. There was a time when I did not enjoy shopping at the Sam Ash in Raleigh, but those days are long gone. The people there are fantastic.
-
January 2024 by Ira Miller
The Raleigh store manager, Taylor, made a complicated transaction easy. I live an hour and 15 minutes from the store. From buying and electric drum set over the phone to handling a trade-in at a later date to receiving a fair price for the trade-in. It all went smoothly because of Taylor.
-
January 2024 by AbioduntheLion93
I recently visited Sam Ash on New Year's Eve and was blown away by the exceptional customer service I received. Despite being short-staffed, the team went above and beyond to ensure my needs were met. The drums specialist, who wasn't even an audio expert, took the time to help me find the perfect mic stand and attachment to fit my mic. They even tried out the accessories on display products to ensure they matched my needs. I had ordered a mic cover online and picked it up in-store, but the team didn't stop there. They made sure I left with everything I needed to get started. Sam Ash's hands-on approach and dedication to customer satisfaction are truly impressive. I highly recommend this store for anyone looking for music gear and expert advice.
-
December 2023 by Jean Be
I just happened to pull into the parking lot to make a u-turn after leaving a different guitar store where my daughter and I wasn’t helped or even acknowledged. I saw the name and said that name sounds familiar anyway as soon as we walked in Sam Ash the lady greeted us and asked if we needed help, she called an associate and he was awesome. I hadn’t planned on spending the amount I spent but because they were so welcoming I went ahead and purchased the guitar from here. The associate even tuned it for us. Would definitely go back!!!!
-
December 2023 by Onija Soto
I brought my kids into Sam Ash yesterday ages 2-11 y.o. They had a great time. The associate that was working in the brass instrument section was amazing. He was very knowledgeable and helped my son and I with our questions about his trumpet. He was very nice. He even gave him some pointers on how to oik his instrument.
-
December 2023 by Patriotic American
The guitar selection is excellent!What I enjoy the most about my purchases was the interaction with the staff. Logan was extremely helpful with my guitar and keyboard purchases.I was impressed that he was quick to call on another staff member when I started asking about horns. Caleb was very informative about the horns and has the heart of a teacher.No pushy sales people here.Thanks to both of you for a wonderful experience!
-
November 2023 by David Blumberg
Sam Ash Music Store located at 3131 Capital Blvd, Raleigh, NC 27604 is a great destination for Guitars, Electronic Music making, and has a limited Band area. I was disappointed in what they offer for Clarinet - accessories of Jean Baptiste, which are to me total junk…… they had a couple of Woodwind Mouthpieces but not remotely a decent selection, and the Sheet Music for winds was abysmal. I expected a lot, lot more from the store!! Sales person was nice as well as the Manager, but come on, have a decent selection here please.
-
November 2023 by Marc Alonzo
Love it here. The staff is helpful, knowledgeable, and professional . Caleb was awesome and helped me with a vintage Casio that I bought. The team also helped me with my gear that I sold. I got fair value for my instruments and couldn’t be happier. They have a great selection of premium instruments and the store is super clean. Will be coming here for all my music needs moving forward.
-
October 2023 by Nancy Belford
5 Stars experience, always! Have been a satisfied customer of Sam Ash Music Stores for decades. The stores are pristine and well stocked with beginner and expert-level instruments and equipment, the staff is knowledgeable with regard to inventory and experienced in music performance / music education. Their customer service is impeccable. My go to stores have been Edison, NJ and now Raleigh, NC but I have visited other Sam Ash stores and can say that across the board every experience has been positive. It's an added bonus that they also deal in used equipment and have a generous return policy.
-
October 2023 by Ramin Safavizadeh
As always a great experience. Very helpful staff especially Caleb. He has recently joined their team and was very kind and attentive. I love this store and their staff. The GM helped me personally and she showed why she is in her position. Go in and experience for yourself.
-
September 2023 by Mike McLendon
I had some equipment to sell / trade-in. The staff at Sam Ash was A+ in every regard. They all were friendly, enthusiastic and professional.I received a fair cash price for my equipment but decided to take advantage of some trade-in discounts for another piece of gear (couldn't go home with an empty car!). This was done to my satisfaction and I highly recommend Sam Ash for a great source of music and sound instruments and equipment.
-
September 2023 by Dean Peek
I bought a vocal harmonizer Roland VE-2 at Sam Ash. It didn't work when I received it. I called the store and they were very prompt and professional. They took my information and within a few days they called to tell me that a replacement had arrived. I went to the store and returned the faulty harmonizer and picked up the new one with no problems. Thank You for your excellent service.
-
September 2023 by Rob B.
SamC and team were awesome. Very friendly and accommodating to my needs. This place is huge, lots to do and explore here across all musical genres. Please check it out and great for used gear trade ins as well!
-
September 2023 by Jonathan Fowler
Great selection and excellent services. I like to walk the whole store from band instruments to acoustic guitars at each visit. I buy all my consumables here, and most of my instruments. The staff are friendly and knowledgeable. It's the best music store experience in Raleigh by far.
-
September 2023 by Lynn Newman
The Staff at Sam Ash were very accommodating and professional to work with. Logan, in particular, went out of his way to return my calls and make sure all my questions were answered. I couldn't be more happy with the service i received.