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June 2021 by Deb Evans
just love Sam's Club. They have everything you need
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January 2021 by Janet R.
Your average Sam's Club however I do prefer the other Raleigh location off S. Saunders to this one. I was bummed to find out this Sam's Club didn't have a gas pumps here but that's not too big of a deal. My main issue with this location is cleanliness and adherence (or lack of) to COVID-19 safety guidelines. 1 star for covid safety. Many people not wearing masks properly. I have even seen a few people without a mask in sight. Sam's removed all seating from their "food court" area but are still operating the kitchen. So instead of containing the food/eating to one area, people are just walking around the entire store without masks "drinking" or "eating." The whole "quickly take a bite, pull the mask up immediately" thing isn't really happening properly here from my experiences. Social distancing stickers on the ground but what good are they if people aren't paying attention to them? I've seen carts go from customer to customer without being sanitized beforehand. People will also get really close to you to either pass or grab something and not care to adhere to social distancing or ask you to move. I've seen a fair amount of food trash left on pallets around the warehouse too. I'm assuming it's probably because more people are walking around and eating... Like I said, this Sam's is very average, if not a little underwhelming. Their sanitation/covid practices do worry me so I wouldn't recommend coming here if you're any bit concerned about COVID or your health.
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November 2020 by Stephanie R.
I have been going to this location for almost 6 years now and the staff is always super friendly. Going out of their way to say hi since my face looks familiar. Just an overall friendly neighborly experience. Prior to covid, I would shop the business member hours and it was fantastic. The store is always extremely clean and organized. Every member seems to know their way around the store, so they're always willing to help you find something. The meat department is always very accommodating for whatever I need and willing to go the extra mile if I need something more specific. Wait times are never usually long to check out, so it is always a quick in and our experience.
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July 2020 by Gary M.
I prefer Costco's pricing over Sam's Club. I guess it depends on what items you need. They are very helpful at both places.
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January 2020 by Jose López
Needed better costumer service for the managers
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December 2019 by Chizoba Enekwechi Offor
Very nice place to do shopping.
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December 2019 by Karimah B.
Hmm. Where to start. The store was dingy to start with, disorganized, and crowded. The one associate at the Member Services desk couldn't do her job because she didn't have keys, but instead of moving to the other register she continued to hold up everyone else in the line because one person didn't bring their original receipt. I'll continue to go to the Sam's closer to my house. Wish they hadn't closed the one in Morrisville.
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October 2019 by Thomas F.
Much better pricing than Costco or BJ's. I've been a member of all 3 clubs for multiple years. Docking a star because this location has no gas station. IMO, all Sam's clubs have much better meats for the price than the others. Sam's food court also has better prices. But for some reason, a few Sam's items have higher prices than Walmart - but probably still priced better than the other clubs. Costco crowds members in with shorter store hours and a nightmare parking lot. Costco meats don't compete, partly because they "over-package" the meats and jack the prices up. BJ's comes in 3rd because of pricing, selection, and poorest checkout system. Meats are similar to Costco. BJ's is rarely crowded - but it might be for the reasons I listed.
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August 2019 by Rola C.
Customer service here is very hit or miss. That's my main concern and what has me very reluctant to continue going to Sam's. I just found out the other day that it's a Wal-Mart affiliate...makes sense now. If it weren't for the cash-back we get with Dosh, I'd just cancel our membership and go elsewhere. But it's pretty nice being able to get 3% cash back on every purchase here! I recommend y'all download the Dosh app...it makes going to Sam's so much better! And you can use the referral code DOSHER5828! :)
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April 2019 by Andrea H.
I enjoy going to Sam's Club to get my daughters milk because they have the best price for the container size. I also get coupons in the mail for her milk (from the manufacturer) which makes the milk a lot cheaper than the sticker price. Sam's does run monthly promotions where the milk as well as other items throughout the store are marked cheaper. I also enjoy trying the samples they have scattered around the store. It really gives you an opportunity to try the different products so that you don't purchase a bulk item that you really don't like.
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April 2019 by Davina W.
I was debating between 3-4 stars, but I settled on 4 because 1) I was able to order a cake at the last minute and they were not booked like the other Sam's and Walmart stores and 2) they fixed an issue I had with the cake. Ok so I went to Walmart to order a cake/cupcake combo earlier in the week, but wanted to wait to be sure that's what he wanted. I went to Walmart on Friday afternoon, but the bakery was booked for Saturday pick up (totally my fault). I called a couple other stores and Sam's on Saunders, but was told it was too late for Saturday pick up. Well this Sam's told me I was still able to come and place and order to pick up for Saturday. The gentleman I spoke told me to come in and place my order and that they close at 8:30pm but could come as late as 8:15 to order. Well I wasn't going to be that late, but I was grateful they were able to accommodate my laziness and messiness :) The Baker came out and took my order, which was rather quick and painless and explained to me she would make the cake look really nice. My son asked could she put sprinkles on it and she said yes and make it look really colorful. Fast forward to Saturday, I go to pick up my cake and it's one lady putting out items, and 5 others in the back working. I gave them my name and she found my cake , and when she handed it to me I was in shock because it was the plainest cake I've ever seen for a 4 year old. Nothing what we discussed. It had the Hot Wheels design screen printed (or whatever they call it) along with the message. But the cake was all white and no color or sprinkle in sight. It really looked like a wedding cake. I asked them could they add sprinkles and some kind of color to the cake bc it was for a child and it was very bland. Not to mention the HW print was clearly just plastered up there and not on the whole cake. One of the ladies added a blue framing and sprinkles and it did spruce it up a little. Im glad I was able to get a cake on short notice, but from now on I definitely will plan ahead regardless!
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February 2019 by Tiffany M.
Well as we speak I'm at Sam's Club Let's just talk about the cafe -it's really dirty in the seating area -really slow I been waiting for my pizza since 3 -the girl's weren't really customers friendly -they don't really focus -so now they told us that one of our pizzas were done and they put it up on the thing were they cook it I'll take pictures to show the pizzas and how they look Hold up the pizza look pretty good for what I was thinking Ahh Ill give it a 3
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January 2019 by Tonia T.
Let me first state that I'm in SAMS every week. I purchase large quantity breakfast and lunch items as we feed people with disabilities on a M-F basis, every week. I enjoy buying in bulk, as it is needed and cuts down on grocery runs. Unfortunately, I have to give this location 3 stars... reason being I have purchased food items, and on 3 separate occasions had the item spoil or mold within a weeks time. Granted I am now aware you can bring it back, per conversation I had with front desk. However that does a busy person such as myself any good. I literally don't have time for that. It's unfortunate because we are consistent, repeat customers. Don't think I'm going to renew this year... might check-out some of the other big box stores. Very disappointed.
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December 2018 by Winnian Mikoto
Sam's Optical has some really good deals and excellent quality on their eyeglasses! Right now they have a buy one get one FREE for youth eyeglasses! and plus members get 20% off!
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December 2018 by Christina Sewell
Ordered the Christmas Unicorn cake for my granddaughters birthday party. My daughter picked the cake up and was so disappointed. We had no choice but to take the cake because it was too late to choose another option. Below is a picture of the advertised cake and what our actual cake looked like. We live 1 hour and 30 min away. Contacting the store manager today. I hope he/she can resolve this issue.