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June 2023 by ale v.
I went there today with my family and tried to order a whole pizza. The lady there was so rude started yelling at me asking me what do you want and I kept repeating to her a whole pizza. Her assistant said we don't have whole pizzas. I would've waited if the lady wasn't so rude. My family will not be back here.
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December 2022 by Tracy H.
Not for tires I went in going to get a rotation alignment set of tires, and there was no one there. There was no one working the desk and then they were just standing around talking like he didn't wanna do anything the rest of the evening. Guess they don't work off commission lol.
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October 2022 by Hatem Tagel-Din
I like it. Many items are sold for half prices outside.
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June 2022 by Lance E.
I've had quite a lot of issues here. First they took my money and canceled my membership the next day, also I had to chase down them to give me the joining benefits a month later because they conveniently forgot to send it. Then another time I got a refund on an item that was busted and the next day, the pending refund disappeared from my bank account. I had to chase that down as well. but this may not be this store in particular, just the system. the one thing I know is the store though is the food court, something seems to always be broken. The three times I went there, the cashier lady was rude, or there was one poor exhausted guy there doing 2-3 peoples work while a manager walked by a few times, staring at the guy running around and leave without helping, the guy there was doing a really good job considering.
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May 2022 by Tino T.
The food court only has either pizza or the beef hot dogs. There isn't much to choose from. I've been to this location several times, since I live close. The store is fine, but the food court needs serious help. Especially since there seems to be one worker there every time I visit.
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April 2022 by Caroline Fitzpatrick Papageorgiou
My cousins dog is lost in the immediate area and asked for permission to leave a crate with some of his things in the woods behind the building to try and entice him to stay there. They said no. Really??!! What’s the reason for not allowing him to do this?
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March 2022 by Caroline Treuthardt
They never answer the phone. Ever. EVER. You can't schedule anything online, so you have to call. Please know you will have to do everything in person, and those folks aren't helpful either.
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February 2022 by Lateisha C.
I went there for an interview and when I arrived they all kept looking at each other trying to figure out who could give me an interview very unprofessional. They kept asking me who did I have an interview with like it was my fault that they didn't know or didn't care about what was going on. I was told to sit at the cafe until someone came to help me. Someone came from the bakery to ask me was I there for an interview I don't remember them asking for my name I told her yes she told me she was going to come back I never heard from her again. It looked as if she had an attitude that I was there I sat there for almost an hour looking stupid waiting for an interview that never was conducted. That was a very humiliating experience for me. I hope that know one else go through what I did. Worst customer service ever.
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September 2021 by Chuy Olaniyan
Awesome staffs, and the store seems to have the inventory back on track.
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June 2021 by Deb Evans
just love Sam's Club. They have everything you need
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January 2021 by Janet R.
Your average Sam's Club however I do prefer the other Raleigh location off S. Saunders to this one. I was bummed to find out this Sam's Club didn't have a gas pumps here but that's not too big of a deal. My main issue with this location is cleanliness and adherence (or lack of) to COVID-19 safety guidelines. 1 star for covid safety. Many people not wearing masks properly. I have even seen a few people without a mask in sight. Sam's removed all seating from their "food court" area but are still operating the kitchen. So instead of containing the food/eating to one area, people are just walking around the entire store without masks "drinking" or "eating." The whole "quickly take a bite, pull the mask up immediately" thing isn't really happening properly here from my experiences. Social distancing stickers on the ground but what good are they if people aren't paying attention to them? I've seen carts go from customer to customer without being sanitized beforehand. People will also get really close to you to either pass or grab something and not care to adhere to social distancing or ask you to move. I've seen a fair amount of food trash left on pallets around the warehouse too. I'm assuming it's probably because more people are walking around and eating... Like I said, this Sam's is very average, if not a little underwhelming. Their sanitation/covid practices do worry me so I wouldn't recommend coming here if you're any bit concerned about COVID or your health.
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November 2020 by Stephanie R.
I have been going to this location for almost 6 years now and the staff is always super friendly. Going out of their way to say hi since my face looks familiar. Just an overall friendly neighborly experience. Prior to covid, I would shop the business member hours and it was fantastic. The store is always extremely clean and organized. Every member seems to know their way around the store, so they're always willing to help you find something. The meat department is always very accommodating for whatever I need and willing to go the extra mile if I need something more specific. Wait times are never usually long to check out, so it is always a quick in and our experience.
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July 2020 by Gary M.
I prefer Costco's pricing over Sam's Club. I guess it depends on what items you need. They are very helpful at both places.
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April 2020 by Dennis P.
I purchased a swing set and acquired a membership online. The sequencing of the order didn't prompt me to enter a different shipping address than billing so I ended up with the wrong shipping address. I notice this immediately so I went to try and change it to no avail. Started a chat with a BOT and I was told to cancel the order which I wasn't able to do. There are no phone numbers to contact them so I ended chatting with an alleged real person online (after a 45 minute wait) who a first told me I couldn't cancel it or change it. They then said they elevated it and someone would be contacting me 72 hours! Horrible customer service to make something so simple this difficult to change. I will never again use Sam's Club going to stick with online merchants that have user friendly service with real customer service.
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January 2020 by Jose López
Needed better costumer service for the managers
