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August 2022 by George Karageorge
Came out for estimate. Never heard back. After multiple phone calls still no estimate weeks later. Later!
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November 2021 by Heather Wiltshire Hendricks
Called to make an appointment for an estimate on a new garage door. Appointment was made for 11/9/2021 for 8-1. At about 12:30 received a call that they would not be able to make it. So rescheduled again for 11/15 for 8-1. This time they called around 2:30 saying they were on the way. I told them to not bother coming because they were supposed to arrive between 8-1. He stated that I was down for afternoon and tried to make out like it was my mistake. NO WAY is that pos
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November 2021 by Heather H.
Called to make an appointment for an estimate on a new garage door. Appointment was made for 11/9/2021 for 8-1. At about 12:30 received a call that they would not be able to make it. So rescheduled again for 11/15 for 8-1. This time they called around 2:30 saying they were on the way. I told them to not bother coming because they were supposed to arrive between 8-1. He stated that I was down for afternoon and tried to make out like it was my mistake. NO WAY is that possible. I have to pick up my son from school in the afternoon so I NEVER schedule anything for the afternoon. Not doctors or dentist or any other type of appointment. So either these people are incompetent or liars. I don't do business with either. Do not recommend. Also something weird about this company. Sometimes when they would call or I would call them they said the name of the company is Clean Team and sometimes Sears garage doors. Sounds like one person trying to run two business' and not doing a good job of it.
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January 2019 by Sharleen Hathaway
Mike did a fantastic job resetting our outside door opener and programing our remotes that all were not working properly. He also fixed the wall mount that was loose . He was quick , polite and friendly . We appreciated his prompt service manner
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December 2018 by A. W.
Called Sears to get someone to install garage door opener. Mike called before arriving and showed up on time. Mike was very knowledgeable and professional. Got to work and installed the door opener in record time. He also noted that my rollers were worn [they were only 30+ years old). The opener worked great and the new rollers help to provide a fantastically "quiet" experience. Highly recommend Sears and Mike for excellent service
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December 2018 by Brian Mckenzie
Mike from Sears Garage Solutions was great! Called ahead of my appointment and showed up on time! Easy going, professional, and fixed the torsion spring with no issues. Ensured that everything was working properly before he left! Great guy and great customer service. Will not hesitate to call for future problems.
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December 2018 by Youssef Bekheit
Mike is a great service pro. He called to give me an estimate of when he will arrive and he came on time and was very courteous. He was very knowledgeable of the product I had purchased . He made sure everything was working, the area was clean, and he answered all my questions before he left.
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December 2018 by Tay M
I phone Sears with a broken garage door problem. I had used them previously. I was given a appointment for the very next day which was great because my van was stuck in there. Anyway I expected my technician Mike to show up early afternoon but he was near me called to see if he could come earlier. Yes that was perfect. Mike was very customer friendly. He interacted with me, my family and dog. Mike repaired th problem quickly and again was pleasant before departure. Thank you Mike and Sears
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December 2018 by Kristine Stiles
Mike Easterly repaired my 30-year-old garage door in about 20 minutes and it works like new. He was thoughtful, polite, and his work was professional. If you need your electronic garage door fixed ask for Mike Easterly!
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December 2018 by Jenny Robbins
Dave Erwin with Sears helped us with a refurbishment of our garage door unit. He was efficient and really knew his craft. I appreciated his honesty with what was needed for the job. We will certainly call him again if and when anything else is needed.
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December 2018 by Danny Veno
Technician David Erwin was one of the most efficient individuals I have ever observed in my many years of home ownership. He worked quickly and took the necessary time to educate me on the mechanics of my new garage door opener. I am certain that his management staff is very proud of him.
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December 2018 by Andrew Knight
Dave E was the best! He installed our new garage door opener in about an hour, and he walked through how to use it. I learned things like programming my cars, the laser sight, holding the door open, and things to look for as the door itself ages. Dave even secured the rail track for the door in one spot that was loose. I'm so glad I called Sears.
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December 2018 by Andrea Masi
Dave Erwin, was very professional, informative, neat, friendly and methodical in his work. The garage doors look fabulous.
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December 2018 by Levan Bregadze
Excellent service! Dave is very professional, knowledgeable and fast. Highly recommend this service! Thank you!
