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November 2023 by Blaise Firefly
When I signed my Mortgage James Hedges presented me with my gift, a bottle of champagne. While I have been sober for some time, I am still an alcoholic, and this was a crassly insensitive gift given by a thoughtless person. It was a lot cheaper than the gift I was given when I signed my first mortgage, which was for a house about half the value of my current one. Southern Trust instantly sold my mortgage to another company. Go anywhere else, the experience literally made me physically ill.
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December 2022 by James Lyon
Fantastic experience. I felt very taken care of through the whole process. I really enjoyed working with James and look forward to referring people as well. Thank you!
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December 2022 by Roderic Lynn Mullen
Jimmy was helpful and optimistic throughout the entire process of obtaining our loan. I would certainly work with him again.
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December 2022 by Steven Wagner
Very helpful and answered all my questions thoroughly. Anytime there was a hiccup in the process they're reached out to me and helped me through it. I will definitely recommend them to anyone look for a loan. Thanks!
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December 2021 by Steve Gillespie
Wonderful place and people to work with. Great from start to finish. I highly recommend the Hedges team to anyone.
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December 2021 by Adrian Bryant
My wife and I are working with the Raleigh location and are having a horrendous experience. We're also not typically people to complain as we're usually laid back and go with the flow But in this case, if we weren't 1 week away from closing and there weren't fees involved, we would pull out and go to a different company. Honestly, it's so bad we've thought about paying the fees just so they don't get the commission from this. The lack of efficient and timely communication is ridiculous at this point. Both of us are in project management and my wife ended up having to project manage their team due to the lack of responses and information. When pointing this out and requesting improvement in this area, the rep tried to make us out as believe we were being "set up." In actually, he just can't explain where the numbers on their statements are coming from or what their actual process is, nor keep us updated. We emailed the branch manager to complain directly and request some assistance and she's been on copy of all emails. She's not responded to us either so I guess this is just an issue with the Raleigh branch. DO NOT work with them. There are plenty of other mortgage companies with a hell of a lot better customer service and communication. I'm sure they will comment on this to try to spin it but it is guaranteed false claims.
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December 2021 by Courtney Hamilton
I had the experience of working with Rick Balliot and his team here recently with one of my client’s. She had a very challenging file and Rick and his team were able to get us to the closing table. If you want someone to work hard for you and your clients, look no further. Thanks again!
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December 2021 by Jessica Silvia
We worked with James Hedges as our mortgage officer, and he was incredibly helpful for us first time buyers. He went out of his way to contact us and make sure we understood every step of the process.
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December 2021 by Tiffany Tait
I worked with Richard and Evan in the Raleigh area. I cannot say enough about how amazing the service was. Both individuals worked extremely hard, communicated thoroughly, walked me through every step and kept a helpful and pleasant demeanor throughout the entire process. It was a difficult file to close and required a lot of patience, from all parties involved, and they were amazing every step of the way. I am truly grateful!
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December 2021 by Stacey M
I turned to this team after starting the mortgage process with another company and walking away because it was so stressful. They put me at ease from the very beginning and even my closing attorney and real estate agent commented on the great communication from Southern Trust. Will definitely go to them first next time!
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December 2020 by Ryan Pennisten
Southern Trust and Jimmy are excellent at what they do! They're upfront, honest, and hardworking. If you need mortgage assistance, use Southern Trust and you will not be disappointed.
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December 2020 by Jay O'Connor
These guys are the absolute best. Go ahead and shop around if you want to waste your time. You'll find yourself back with Hedges team. Thanks again, Jimmy Hedges for great experience.
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December 2020 by Eric Breedlove
James was always available to answer any questions and anticipated my every need
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December 2020 by David Tyeryar
Interest rate was very very good, the process to get there was arduous.
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December 2020 by Lori Pereira
Jean and her team where wonderful to work with. Everyone was very responsive to my questions, knowledgeable about refinancing and personable and patient as they guided me through a first time experience of refinancing my second home. They made the process easy to understand and to follow by providing clear directions on what documentation would be needed and by when. Their secure online portal was easy to navigate with document submissions.I couldn't be happier with my experience working with Jean and her team. Through their guidance I was able to lower my interest rate and monthly payment, include property taxes and insurance in escrow, and transition to more comprehensive insurace coverage at lower rate. I highy recommend Jean Hedges and her outstanding team at Southern Trust Mortgage.
