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January 2024 by Chastiny Scott
Yes, please expect, if you book a party here for $280 dollars your food will come out an hour later than scheduled and will be cold. Yes, please expect them to hound you about a bill that you already paid for. Yes, they will bring security around on young ladies against grown men. Yes, it’ll be a rude boy at the register named Jay, who has a lot of sarcasm, but no work experience. Jay and the manager on site, ruined my birthday experience. The manager didn’t have a tag or didn’t introduce himself. Only when he came up to give me a bill that was already paid for. 1 when I originally arrived, I had a party booked, and instead of him completing the reservation that I put a deposit on, he charges me for a lane. Where I asked him specifically should I get the bill at the end or pay now. Where he responded “You wanna bowl don’t you.”The booking was for 6:30, food was supposed to be out at 6:45, didn’t come until 7:30-7:40, and cold at that!! Then when trying to leave the serve asked me to cover the bill. Which had already been paid. Then here comes manager man, no introduction, and asking me what I did with the bill, instead of asking the lying boy. Who adamantly denied that I pay. I did ask why they didn’t say anything prior and the server said that she was supposed too. In which she didn’t. Why wait until the end of the party to say something!? Then the managers solution was to let me know that I’ll just pay the difference. No apology, no accountability, and no professionalism. No sir! Not my mistake and not my problem to fix. He did “handle it” in his words. Which he should have from the beginning. Especially as a manager and you see that you have parties reserved. Highly disappointed and that just set the fire on the candle! Happy birthday to me!
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January 2024 by Joel
We came on a Saturday night, so of course it was packed, can’t really do anything about that. All the bowling lanes were taken except for the VIP ones so we were forced to pay the premium price. Still, we had fun bowling and playing some games at the arcade.The place could be a bit more clean but it’s hard to do so when there’s constantly people walking around with food and drinks. I still wish something could be done about it tho.I would come again, preferably on a week night tho, when I hope it’ll be less busy.
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January 2024 by Porsha Davenport
Watch the bartenders when it's busy they will double charge you, otherwise, the games were great. Some games were out of order bur a good family experience.
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January 2024 by Lxcas
Casey was amazing at stars and strikes. The place was very nice.
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January 2024 by Tasha Turner
Great for a non-competitive family night. Lanes are shorter and slicker than your more traditional bowling alleys so that takes some adjusting if you're a regular bowler.
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January 2024 by Tiffany Gall
I booked a laser tag party for a group of 16. I paid 100% in advance and played one game. When we arrived it took them 30 minutes to find it reservation. We paid for unlimited laser tag and after waiting at the bar for our drinks the groom of our party was told he needed to pay his tab and leave because they saw him touch a pizza that wasn’t ours. We never touched food and we even asked for them to double check the cameras to see if anyone touched the food. They refused and decided to kick our entire party out. We were finally issued a refund after 45 minutes of asking for proof or any real reason why we were being kicked out. We will not be returning. We felt as we were treated horrible and like we were a nuisance to the business. If you ever plan a party here make sure they serve you your food asap bc the food will sit on the bar for 30+minutes and be served cold.
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January 2024 by Emma Archer-Duste
This place has really rude workers. No one was helpful, kind, or friendly. Also no one seems liked they wanted to be working there. Took their time or ignored you completely. On top of that, the food was cold and burnt. It sits on the counter for 45 minutes. It comes out to you on a robot that is very disgusting. It is dirty with food that looks like it’s been on there all day. I absolutely do not recommend coming to this place at all.
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January 2024 by Jonathan Boggs
Cannot give a poor enough review.My fiancé went here for her bachelorette party. People drove in from Virginia. We got the unlimited laser tag for the evening. After one game we went to the bar and were ordering drinks. The security officer asked us to get closer to the bar as they have a “food delivery robot” that needs space. So we did. In doing so one of the staff thought we touched a pizza that was sitting at the bar. This didn’t happen at all. But I understand a misunderstanding. Unfortunately, this resulted in us being completely kicked out of the venue.Spent $500+ to book it and had people travel in from out of state. Ruined a night that was supposed to be really special. Can’t ever get that back.Again, I get it if there was a misunderstanding, no idea how something so trivial resulted in being kicked out.I have to give a positive review for Kanye from the arcade staff, he was the only staff member that showed us any respect or true customer service.
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January 2024 by Stephanie Thurm
Came on a random Saturday & had a great time. Brandon at the bar gave us fantastic service & made great recommendations. We ordered a draft pitcher & the keg kicked so it took a while to get to us. The manager & Brandon were responsive & more than made up for the delay. We will definitely be back because of the service we received!
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January 2024 by Kashene Manning
Came to celebrate my son’s 14th birthday nice entertainment but the food we ordered was horrible the pizza was served cold and the wings were fried super hard! My best friend ordered a burger with cheese and all the other things and was told the burger doesn’t come with cheese ?I Asked to have the wings replaced and the manager on duty argued with me that the wings weren’t hard nor cold and asked if I bit a bone! This will be out FIRST AND LAST TIME COMING HERE! Not to mention we ordered food and it took all of 45 minutes WITH NO ONE ELSE ORDERING
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January 2024 by Exceptional
Great place for Families to chill and have a great time. Staff is always pleasant and willing to help with any customer needs.
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December 2023 by Tracy Lang Boswell
We had a blast. Staff is wonderful. My boys had a wonderful time and will def want to return in the future.
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December 2023 by Jay Jay
I had the best party host ever Courteney. She was great, she seems like a very hard worker, she communicates well, she kept making sure we were fine and she’s the best party host i’ve seen and I hope she gets a raise or something, she definitely needs one after her performance as a party host. I feel like it would be well deserved.
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November 2023 by Auntie B
This is an awesome place to take the whole family for some fun, plenty of parking, bowling alley all ages, video games and food and drinks. Adults drinks, and private alley rental space for parties. I totally enjoyed my time there!
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November 2023 by lala j
Not impressed with the customer service from the bowling check-in crew, lane server or the bartenders (I.e rude comments, slow service, lack of willingness to assist). Only attractions opened were the array of arcade games and bowling lanes. The lanes were aesthetically pleasing, but the service made my experience less than savoury. Drinks are reasonably priced, and decently strong. Didn’t try the food. There’s security throughout the premises which I did like. Overall, I wouldn’t care to return. Maybe with all new staff..
