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November 2023 by Marguerite Clanton
We opened an account with this branch because we were looking into home loans. The person helping us open the account was lovely. After thought she referred us to Jasmine to speak about loan options. Jasmine had such an attitude and was rude and unprofessional. When we told her what we were there for she basically said well you can find all that on the website. She had NO INTEREST in helping us and basically acted like “what are you bothering me for?”Will not go back to this branch and after all the other comments I’ve read I’d be surprised if this branch is still open in a year. Not with employees like Jasmine.
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October 2023 by Uliana Iurovskaia
BE AWARE: Incompetent notary!!!First of all, It was hard for me and my husband to find time to go to the bank during the day. And our time at the bank turned out to be a complete waste! We needed one signature notarized, which we have done TWICE already at the same bank, at the same location! But today a completely incompetent notary told me I couldn't have it notarized. She was adamant when I explained to her that we had gone through this process twice and that DMV requested this. I spent an hour at dmv just to be told to get a signature notarized, then I finally went to the notary, and she did not know how to do her job! WASTED MY TIME WHICH I DONT HAVE! When people do not care or know how to do their jobs, it affects others! This was my last straw with this bank. inconvenient hours ( no Saturday hours), inconvenient, outdated app, money transfers that take up to several days, and on top of that notaries that do not know how to do their job, don't be surprised when people move their funds to better banks!
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August 2023 by Maryam Butler
Corren has a terrible attitude. I will never come to this location.
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June 2023 by Brittany Mcleese
Even though I had an issue with the atm the staff was very nice and helping me get my money back. Everyone was very professional.
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February 2023 by Dragonias
Other than some miscommunication I'm still trying to sort out, the people were nice
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December 2022 by Arkeba Barnes
Will D is the worse financial staff. He failed to provide all options for a customer. The worse!!! Beware
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November 2022 by Arthur S.
number one secu branch in raleigh,nc
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May 2022 by Bridgette Gathings
I absolutely love this location they always do all my over the phone transfers from state accts to Local Govt. accts without any trouble. So convenient, the tellers here are very skillful and helpful. Yay!
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March 2022 by latasha curtis
Out of all the SECU locations this one provided the worst customer service experience. The teller was rude and would over talk me when I was concerned about why an account had closed. Then after speaking with someone who fixed the account she couldn't explain why the account was closed. She was confrontational before I could even ask her any questions and was not knowledgeable about her job. I will avoid this bank as much as possible. Sad that this one is the closes one to my home. I would rather drive an hour from my home than to ever deal with this branch again.
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April 2021 by Rafael Vanegas
Joshua Richardson, it's a sincere and very understanding individual. He is very informative, and I'm glad that I was able to work with him. He explained the whole process for us to understand. God Bless you, and I look forward to coming back to this franchise.
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February 2021 by Jayson Goodman
Thank You Alex Ciliberto for taking a few minutes to help a mutual customer. Alex could have taken the easy way out and told the customer the same thing she was told a few minutes earlier. Instead she took the time to listen to the situation and assess the issue and made a young lady very happy to be able to finish her deal and drive away with the vehicle today instead of going without transportation until Tuesday. A few extra minutes and some common sense didn't personally help me but it helped my customer a great deal and I wanted to recognize Alex for a job VERY WELL DONE. Jayson Goodman Durham's Auto Mart
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January 2021 by William Mckee
This branch is my all time favorite. Corren and Kristy have assisted me many times with issues related to my mother's estate. They are high quality folks and provide as good as it gets help.
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January 2021 by Joe Dilorenzo
My card number was stolen on Sunday, point of sale at a Target in Durham, $110.... I get the notification immediately. I live in Wake Forest and wasn't in Durham. SECU fraud department tells me sorry but you'll have to wait for your money til we finish out investigation, ok... I'd like a provisional credit, nope... Up to 10 days from yesterday as they had to wait til it posted. I'm disgusted with the customer service in regards to this matter. My money was stolen and I'm the only one that is told you must wait up to, up to 10 days.
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July 2020 by Robin H.
I hate this bank. My mom who is elderly gives me permission to cash her money orders and I have been going there for her almost a year without her because she's not able to get around. These racist and uncle tom morons who know me and I'm quite sure they have cameras refuse this time. I hope you alll get covid you a...holes
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January 2020 by Tisha Funderburk
This place is usually open when most banks are closed which makes for a great convenience!! Places is also usually busy but the staff gets you in and out pretty quickly. Most of the employees have a great attitude here.
