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October 2023 by Julie P.
All sales are final, store credit only policy... If they can't afford to run a business the American way, then choose another investment. Won't be buying there again. Sales associates should learn some manners, too.
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July 2023 by Natalie
Love this store so much! I love all the great decor pieces and the ladies who work there are the best ! Super friendly and helpful and never will go to the village district without stopping in to see Kaleigh and her team ! The store has pieces I always feel are unique and the quality of the furniture doesn’t disappoint. they’re happy to make corrections to any orders if needed as well ! Love love love the SSL team !
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June 2023 by Liane Peterson
I have not visited the store in a while, and was excited to go and see the beautiful and unique pieces they offer. I was disappointed by the lack of customer service the store offered. As I walked into the store there were two associates about 5 feet from me and they continued to talk amongst them selves. As I continue through the store I realize I am the only customer in the store, and still have not been acknowledged by anyone. I walked through the entire store and loved several pieces I was interested in for my new home, still no one has approached or acknowledged that I was in the store. When I returned to the front of the store to leave, that is when one of the associates acknowledged me saying “ Did you know all furniture is 25% off”” if the associates would have said hello or let me know about the promotion when I walked into the store, I would have purchased, but the conversation they we’re having was more important than the customer.
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December 2022 by Matthew Thompson
My wife and I recently purchased two beautiful night stands. Whenever we go in the store; they have no idea who we are and ‘pretty women’ us. We are a young couple, but we dress nice and have the means and desire to furnish our house nicely. I feel like whenever we come in they assume we won’t buy anything and are just window shopping and are ignored the entire time. It makes me not want to spend anymore money there, but my wife loves the store so much, we will just have to deal with going in there and being ignored.
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November 2022 by Dewanda B.
Let's start this review with Black Lives Matter but not only that but Lives Matter...All Lives. The salespeople in Steven Shell need severe diversity training. It literally seems to hurt them to greet you. Rude and self-entitled is the atmosphere. No acknowledgment that you even exist let alone are sometimes the only person shopping in the store. I go at least once a week while on my lunch break and it is the same each week. One employee in particular and I will tell you that person who speaks for others has often wanted to say something, but I have decided that those ladies that work in the Village District store in Raleigh NC are the most terrible retail employees ever encountered. Is the color of my skin intimidating? Are the clothes I wear intimidating? Is my proper speech and classy demeanor intimidating? I sure hope so because the self-indulging females on the sales floor deserve the envy. Fix it Steven Shell Living!!!!
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September 2022 by Nancy Barr
Friendly and knowledgeable staff provide excellent customer service.
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August 2022 by Nancy B.
Excellent in every way. It's always a fun experience to shop at Steven Shell. Employees go out of their way to make sure your shopping experience is excellent. Sales staff, warehouse staff, and managers provide the best customer service in the area. Inventory is always current, on trend, great quality, and beautifully displayed. Excellent!
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August 2022 by Jayshri Patel
Just walked out of this place after being ignored completely by the sales staff while they acknowledged and enthusiastically helped others. I even smiled at one staff member who did not reciprocate. I have purchased here before but not interested any more.
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June 2022 by Jane Mabe
Home design service is a joke. New couch I purchased is cheap quality that easily broke its wooden frame by leaning on it.
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May 2022 by Jane M.
Home design service was a joke. Furniture is cheaply made and the new couch I purchased easily broke.
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May 2022 by Tricia Coggins
Great furniture. If you like helping yourself. And sales people that are RUDE and offer no help. This is your place. We want be back.
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April 2022 by Clay Leonard
If you like bleached out monochrome color scheme with high-end pottery barn goods this is your place. Current color scheme is white and gray tone on tone with very little color pop. If you're into monochromatic you'll find what you need.
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April 2022 by Zia
Like a couple of furnitures and i could easily spend $20k but customer service lacks service wont even approach me and avoiding me. But they approach white people. Stop racial profiling i didn't bring my hermes that day. Im just a nobody. Stop judging customers very rude
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October 2021 by Donald Baucom
Very nice shop with lots of beautiful items.
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August 2021 by Joshua Robb
Excellent customer service and wide variety of fun quality products.Kim is amazing!!!
