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April 2024 by Julia Gregory
If I have questions about my acct , Kendrick has always been very helpful and prompt with getting info back to me . Most of all he has always been very patience !
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March 2024 by Valerie Owen
Wow, this has been my bank since it was CCB... almost 22 years and I recently received the worst service of any bank I have ever dealt with. From no one answering the phone at the branch, to being put on hold for 30 minutes and then hung-up on, to being told there's "nothing they can do" to help me and never once getting through to speak to actual loan service personnel at my personal branch (they were "too busy"). I'm really disappointed and will be looking for another bank. CCB and Suntrust were always good to me, but TRUSIT... not at all.
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January 2024 by J J
I'm rating this location 1 star because it is extremely hard to get to. The traffic is a nightmare.
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December 2023 by Grout Support
As a small business owner I have to say that I am truly disappointed with the staff at the Creedmoore location. I have had an issue every single time I want to do something as simple as depositing a check. I am a small business owner and you should be happy that I chose to bring my business to you. The fact that no one has shown any form of professionalism is insane to me. I will be closing my account immediately. You can’t even deposit a Truist check into a Truist account without Truist putting a hold on the check for absolutely no reason at all.
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December 2023 by Dan Pascale
Absolutely the WORST managed branch I've ever been to. Just waited in line for 45 minutes inside the branch and not one customer was helped. I gave up and left.Apparently one member of the staff was "on lunch" and the other one was tied up with something at her computer. No one else in the building.They are notoriously slow here, I recommend against ever going to this location.
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December 2023 by Scott Edwards
No staff and high turnover.
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October 2023 by Alexa Garbarino
The employees at this branch are so great! Kendrick helped me today and was very accommodating and friendly.
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March 2023 by Jeff k
The slowest branch around. Unfriendly staff also. Be prepared to wait a long time.
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March 2023 by Marla Hatton
Went in to close my accounts. The teller was extremely rude and slow. I closed my accounts because of their awful customer service every time I have been in there
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November 2022 by Moody Family
Today I went through the drive thru to get assistance with my loan payment. The teller present was not experienced with processing additional loan principal payments and proceeded to let me know that I needed to come inside the bank to receive help. Since I had already been in drive thru 25 minutes I asked if I could receive help immediately and she said no I would have to wait once inside. She needed me "to move so the line could move faster". The incompetence I experience each time I go there gets worse and it's very disappointing. I am investigating other methods to transfer my loan away from this institution.Do yourself a favor and avoid this branch location and this banking institution. If I could give a "0" star, that would be a more realistic rating customer service is dismal.
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November 2022 by Bruce Nawrocki
Service at all Truist banks has gone downhill since the BB&T and SunTrust merger was announced. I used to go to this branch when it was BB&T and the staff couldn't be more friendly and helpful. The merger obviously resulted in the elimination of the majority of their staff, because most of the private offices are now empty. For over a year, merger-related technical difficulties resulted in two customer lines - one for SunTrust and one for BB&T - made worse by layoffs. Now when you enter, your presence is rarely (and somewhat begrudgingly) acknowledged. Several tellers seem engrossed in their computer screen and care not for customer service. What a dismal comment on the state of US banking - that the desire to grow ever larger means they lose interest in the one thing that got them where they are - their customers.
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October 2022 by Nicola Jasmine
Absolutely awful service. A man with blonde hair at the front desk was extremely rude to my mother when she wasn’t doing anything wrong (just trying to get a cashiers check). We had to go to another truist just to get the check because he refused to give it to her for absolutely no reason. Thankfully the truist on falls of neuse had way better service. There is a reason this place does not have great reviews. We will be switching banks after this occurrence and my mother has been banking with you guys for around 20 years (BB&T). If he would of spoken in a kind manner things would have been different, but he was snippy, disrespectful, and dismissive! He was even rude to the person before my mother in line. It is not okay to take bad moods out on loyal customers.
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October 2022 by Brent Miller
This is a Mickey Mouse Bank. Please spend the time to leave.
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September 2022 by N L
Absolutely awful service. A man with blonde hair at the front desk was extremely rude to my mother when she wasn’t doing anything wrong (just trying to get a cashiers check). We had to go to another truist just to get the check because he refused to give it to her for absolutely no reason. Thankfully the truist on falls of neuse had way better service. There is a reason this place does not have great reviews. We will be switching banks after this occurrence and my mother has been banking with you guys for around 20 years (BB&T). If he would of spoken in a kind manner things would have been different, but he was snippy, disrespectful, and dismissive! He was even rude to the person before my mother in line. It is not okay to take bad moods out on loyal customers.
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June 2022 by Kayla Lunduski
Not worth it. You’re charged a fee monthly. The “deals” they do have for debit cash back rarely are given to you even if you make the purchase. And the criteria for the credit cards are ridiculous. & they refuse to discuss anything with you even though they have ALL your information.