-
September 2021 by William Whitley
Excellent service. Thank God for Angela.
-
March 2021 by tiffany Thomas
If I could give Zero stars I would. The system never works and then they blamed it on Me the customer. I can never just go to the store and upgrade it’s always a week process. You get what you pay for, thinking about switching companies
-
February 2021 by Noe Garcia
I come to this store about the service to the customer really is very good, the persons are very friendly and listen to you. This is a big difference with other some company stores, always I try to come here for good solutions to my questions and I leave satisfied. In other stores, no too much.
-
February 2021 by Theresa Nguyen
Great experience setting up my new phone. Really friendly service and made sure my family and I understood what was happening every step of the way. Thank You!!
-
January 2021 by Quana
Anthony.. Matt.. Angel.. and Manny are the most customer service driven ppl I have ever met. Very nice and determined to make sure I had the best experience in the store.
-
November 2020 by J CYRUS
There were 3 great guys that helped me and super patient. Rick was more than helpful and went above and beyond to assist me with the problematic issue I came in with. I’m going back every time I have an issue!!! I would recommend everyone to stop in and get serviced but anyone one of the team members!!!(718) wrote this comment!!
-
November 2020 by Jill Thornton
Went to get a screen protector for phone and they were out. The associate ordered one for me and had it shipped directly to my house. He also checked other stores to see if one was in stock. Couldn't find one close to me. He was super nice and helpful.
-
November 2020 by Aly M
So I went the first day purchased two new phones the lady that helped out was the greatest. Came back when one of the phones shipped to get it set up , guy I got rushed us through the entire process, change the SIM card prematurely, lost all of my data from the old phone and basically rushed us out the door with no resolution. I will never ever return to this location
-
November 2020 by Stephanie Maasbach
Awesome customer service. I am a loyal customer since 2010. Rick and Anthony are fantastic. They are knowledgeable in helping me with my devices for my business. I will not go to another carrier. Capital blvd store always has my items in stock. I drive a long way to get here. Thanks so much. Tmobile blows Verizon out of the water especially with price and jumps!
-
November 2020 by TATYANA FIDDIS
I waited for 30 minutes while the clerk flirted with a 1/2 naked lady wearing NO MASK in the middle of this pandemic only to hear that the device i trie dto turn in had to go to a SPRINT store. Uhhhh doesn't the sign on the door say, SPRINT CUSTOMERS YOU ARE IN THE RIGHT PLACE?
-
November 2020 by Vanese Jones
So this happened... received my new phone, went to this location and purchased two accessories.. reluctantly.. because normally I purchase them on Amazon but they didn't have any available for the phone I purchased. Manny assured me I was making the best choice by purchasing the accessories from T-mobile instead of Amazon. The glass protector nor the case were economical priced like Amazon, however Manny let me know it came with a lifetime warranty.. ?.. he even put the case and protector on for me! Well 1 week later... ? BOOM.. I drop my phone and the glass protector cracked.. I called and the manager told me to bring it back to the store.. at 7:48pm.. (they close at 8pm).. I came in and Manny and the manager took care of me no problem..looked me up in the system, installed my new screen protector and I was on my way, no hassle. Love the customer service at this location! This is the only location I will be going to and because of their knowledge I will ONLY purchase accessories from the store. T-mobile you owe them!!
-
November 2020 by Tony Blackwell
This was by far the BEST EXPERIENCE I’ve Ever had pertaining to Customer Relations and Customer Service! Julia was Fantastic in helping me with transferring my old phone info to my new phone, walking me through the procedure of erasing the old phone’s info Plus, she helped me with my decision making on the New phone I’m going to purchase in the coming days! Julia is definitely well versed on T-Mobile products and she’s outstanding with customers! I’ve been with T-Mobile for roughly 12+ years and this is by far the best experience I’ve had In-Store with any company!
-
November 2020 by Nilda López
Excellent and fast service. Ricky attended us patiently and always gave us a smile, while solving our situation with the cell phone.
-
September 2020 by Sondra McCotter
THIS IS A GREAT STORE TO GO TO MANDY,MATT,AND ANTHONY GREAT JOB YOU 3 KNOW YOUR JOB. FRIENDLY ENVIRONMENT AND THEY MAKE SO EASILY TO UNDERSTAND SERVICES THEY OFFER. SO HAPPY THEY ARE CLOSE BY
-
September 2020 by Marcus Tyler
I was having a huge issue with my phone . Julie and Remey the customer support went above and beyond. I'm working in Raleigh NC and my family was on the Texas border. Hurricane Laura had hit the area. I had no way to get in touch with my family. But with the help of Julia and Remey. They took there time and worked very hard to get me a phone. I highly recommend this location. They both need to be in management just with customer service they provide for me . Thanks again so much my family real appreciate it.
