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January 2024 by Shawn Morrison
Nice place to go to find organization for your home. Great staff and very helpful. Definitely coming back
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December 2023 by Tm X.
Purchased Elfa Shelves at a Container Store in Houston, TX about 18 years ago and installed them in every bedroom in my house. Absolutely loved my closets and it was so easy to install.It has now been 10 years since I moved and missed having these wonderful closets in my new home. I finally installed it and once again feel like it was the best investment! I had no room for my clothes and my closet was a mess.Not anymore! I highly recommend Elfa Shelves.
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December 2023 by Tech H.
Tons of options for your office, kitchen, bedroom, garage, storage needs. Awesome customer service. Karen is SPECTACULAR! Today's visit was my first and she was uber informative by giving me a rundown of the store's layout as well as an overview of the Rewards Program. I must admit - I encountered at least 4 other employees and they were all pleasant and accommodating. I'll be visiting again - the sorry has tons of options and a very generous rewards program.
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December 2023 by Mark M.
Our long closet shelf came down twice. We were going to get a quote from California Closets to install one of their particle board systems but decided to get a quote from the Container Store for one of their Elsa wire systems. The rest of the closet is wire racks. Boy, are we glad we did it! On sale we spent only about $700 for the parts, $80 for delivery and about $300 for installation. Delivery and installation were third party. We worked with one of the designers at the Container Store for about 20 minutes and did a simple design of two hanging racks on left, two on right and shelves in the middle. We are very happy with the result. Cross your fingers that it stays up. We emphasized with the installer to drill into studs and she assured us that she did so. We saved some money because my husband patched the holes and painted where the shelf came down.We never got the estimate from California Closets but we heard from others that it is very expensive and could have been 2-3x as much. Plus it wouldn't match the rest of our closet. I think California Closet is great if you want that look but we saved a lot of money by going with the Container Store.I noticed one review by a Black customer who was treated poorly. I acknowledge that this happened. Our experience was good as two gay males, one white, one Asian. We never felt disrespected at any part of the process. Now maybe that was because I was white. I don't know.
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November 2023 by 2 Coasts
Good products but lousy return policy if you don't have a store near you. Ours is 2+ hours away in a large city and, although they allow 120 days return, the buyer pays 100% of the return shipping cost. Our 2 $35 lazy Susan's were an inch too big and it would cost $28 to return. Hopefully we'll make it to the city but won't buy from them again. This is why Bezo will be putting these chains out of business.
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November 2023 by Marilana Rufo
After weeks agonizing over an awkwardly shaped closet, I called this store and scheduled a free custom closet consultation. Jenna W. was so helpful! We talked through my measurements and my preferences and within a few hours I had a design. She was very responsive, got back to me quickly when I had questions and adjustments, and my order arrived within a few days. I just finished the install and it was genuinely easier than I expected, which is always a nice surprise. While it may not be the cheapest closet system, if you have an awkward space, it may just be worth it (it was for me!). I'm a big convert and will continue to use this store for my organizational needs. Tool shed comes next! :)
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November 2023 by RKR Vangala
Store is clean and staff are very friendly and helpful. They have great selection but seemed bit pricey, buying them on sale might be a good idea. Enough parking.
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October 2023 by Lil Lil
Great customer service offered by Teresa M. Teresa helped me design my closet to utilize my entire space. She provided an itemized list and design layout printout too. Definitely recommended speaking to the design section to ensure you have the clearance to open drawers and maximize your entire space.
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September 2023 by Madhu Shah
This Container store is situated at Creedmoor/Glenwood corner in North Raleigh as an independent building. Very popular, Crabtree mall and Marriott hotel is just across on Glenwood. This store has almost everything you need to organize or upgrade your home. It is a little pricy but good quality stuff is never cheap!Employees are pretty helpful. The cleanliness is A1. There is enough room between aisles. Though, I did not buy any big stuff from here, but overall, in my opinion, it's a good store
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August 2023 by Ginny Tessitore
Placed my order online. After following the email instructions (not totally intuitive), the order was ready for pickup in just a couple of minutes after my arrival. Overall a good experience
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July 2023 by Heather Herrmann
I was so excited to go here for the first time but their prices for products you can get from other locations (ie: OXO products) cheaper, are ridiculously high in my humble opinion. I did buy a few things but they didn't have a vertical marker storage rack which was the main reason I went there.
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July 2023 by Victoria Mulcahy
Been waiting to go here for some time now and it was definitely worth the wait! It's the best store to go to if you're looking to get organized. Great customer service, great product selection, and just a fun time all around. 10 out of 10 would recommend!
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June 2023 by Carol King
They had rearranged things since my last visit. They've cut back on the travel products they carry. When I went to check out their computers were down and were able to ring me up as a mobile order. They were unable to email my receipt.
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May 2023 by Tracilea Y.
If you haven't been, you should go just for the experience! The staff is friendly and they have so many container options! Love it for organization!
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May 2023 by Jason Howard
The Container Store offers a wide range of organizational products and solutions. Still, unfortunately, my experience with their staff has been inconsistent. While some staff members were accommodating, others were less so. On some occasions, I found staff members friendly, knowledgeable, and willing to go above and beyond to help me find what I was looking for. However, on other visits, I encountered staff members who seemed disinterested in helping me or could not answer my questions.The Container Store offers a good selection of organizational products, but its customer service can be hit or miss. If you visit the store, be prepared to encounter staff members who may be unavailable to answer your questions or offer assistance.
