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December 2023 by Jennessa Palacios
I'm a traveling nurse and I recently stayed at this hotel, not only is the place absolutely amazing but the service and hospitality is just something to truly behold. I was checked in and tended to by Selene and Jaleel, they were both amazing.The food was also top notch. Super quiet and cozy atmosphere, its actually probably one of the only hotels I have ever actually been able to fully fall asleep in.The hotel along with the rooms are kept super clean. 10/10 housekeeping.Overall it was a pleasant experience.Rooms: Rooms are super clean and neat, the hotel is well kept. Hotel is relatively new and you can tell.Food & drinks: Food was delicious, and I am a picky eater.
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December 2023 by Jenny Martinez
Excellent hotel with excellent location located at brier creek. extremely clean & comfortable . Upon arrival we were warmly welcomed by the friendly reception staff Celine, she made our trip more interesting with her advices & tips about the shops, movie and restaurants bars that are within walking distance. Would definitely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again Celine for going just that little step extra for the guests!!!Food & drinks: The food is actually 5 stars. Very great taste plating is also perfect. As if it were from a Michelin star restaurant.
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December 2023 by Vanessa van der Have
We had a FANTASTIC stay here! I honestly can’t say enough. First, the hotel location is in walking distance to an outdoor shopping center with lots of great stores and restaurants - great mix of chain and independent places. We happened to be there the weekend they had a tree lighting ceremony and the entire area is lit up in decorations. You will not need to drive anywhere for food or shopping. The hotel itself is brand new and gorgeous inside. Luxurious and modern decor, clean, and sophisticated. Every single desk attendant/concierge was kind, pleasant, and attentive. There was no pushy bellman. Our room (a junior suite) was fantastic - spacious, beautifully designed, clean, neat, had a mini-kitchen, seating area for entertaining company, sparkling and sizable bathroom, super comfortable bed and bedding. They provide two small bottles of water daily for free and one optional large bottle for water for $4, but no other snacks or drinks that rack up costs. Maid service came in daily, made our beds, tidied up, and replenished toiletries. The hotel bar and restaurant staff were wonderful. Shout out to their catering manager, Monica, bartender Lauren, and barmaid, Summer who were amazing. The prices for the meals and drinks were reasonable, not outrageous. I look forward to staying here again the next time we’re in Raleigh!
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November 2023 by Monique Bonner
The bed at the Westin is the best bed I have ever slept in! Also, the breakfast buffet was amazing. The LaFarm pastries were the best.
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November 2023 by Melvin Hill
It's just ok. It's a really nice hotel but I expected more.... it was my first time at a Westin, really wanted to try the one on Charlotte but we ended up in Raleigh.. it was just ok nothin spectacular just a nice hotel, Starbucks in lobby. The young front desk girl and guy were good.... the older gentlemen is nice but no customer service. I checked out he took me key.... I said "that's it?" he said "yep" gave me a thumbs up.... ok? No, how was your stay? No, Thanks for staying with us, no nothing. Guess I'm different.Rooms: The rooms where clean. The gap between shower door and wall, let's water out tho.
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November 2023 by Bruce Chalmers
This Hotel is great. My wife and I really enjoyed our romantic weekend getaway in Raleigh and the room and staff at this Hotel helped make our weekend memorable.Mr. Spencer Beauford was very professional and helpful. He provided us with a room on a higher floor and ensured we was pleased with our room.The entire staff was kind and very pleasant and helpful.We will definitely recommend this Westin Hotel to our friends and family.Many Thanks to Mr. Beauford and his staff.
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November 2023 by meagan watkins
The rooms were beautiful, clean, and I loved how they had full size toiletries they refill instead of struggling and asking for a lot of the small ones. The overnight staff were so great both nights they helped me out. Would definitely stay again.
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November 2023 by Victor Villegas
This hotel is conveniently located to the airport, and there is a large shopping center within walking distance.The rooms are recently renovated with very updated features like USBC plug ins in the wall outlets. The rooms are very well lit — a nice change from most hotel rooms — and the finishes are modern and sleek.The staff is friendly and helpful.Be sure to check out the restaurant for dining. I highly recommend the honey lavender lemonade (it’s non alcoholic), and the lemon ricotta waffles.
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November 2023 by Dalia Green
Yes the hotel looks nice and modern, rooms are nice modern and clean, nice aromas, food in the restaurant was average, my waitress was very friendly, but the main reason for the 3 stars is the pool is not heated and no hot tub. After a long day of driving I went upstairs in my bathing suit and robe expecting a heated pool to finally relax in since it’s only 60 deg outside and to my surprise the water was very cold. This isn’t Florida. I don’t know how they get away with no heated pool it being outdoors. I was unable to swim at all and just left back to my room disappointed. Also, my room had a wonderful view of a wall—very depressing…for $300+/night I would hope to have something other than a wall to look at outside my window…
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November 2023 by Prisca Avoki
Booked this hotel for a weekend stay it was exceptional ‘ went above our expectations and the amenities were clean and enjoyable . The rooftop pool view is amazing we were out all night ! The bar and breakfast amazing and there is a Starbucks directly downstairs . The staff was extraordinary and the environment is welcoming . You’ll come across good people . If you’re looking and picky about a hotel like me who takes forever to book because I look beyond just pictures BOOK IT NOW ! The pictures don’t do it justice it’s amazing amazing amazing . I’m staying wherever there is a Westin . KID - FRIENDLY ! We took our two girls at the age of two .
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November 2023 by Mia Phan
This is a new hotel. This is the best hotel in Raleigh! The service is amazing! Because the door man was helping other customer while we arrived, the general manager Leon Cox went above and beyond to help us carry all luggages .Based on my experiences with other 4-5 stars hotels, manager won't usually do that kind of thing. But Leon was different. He made sure we got taken care off. While all of his employees assisted other customers, he personally took care of us and oh, he also offered us cold water bottles! Leon was very gentle, polite and very caring. He assisted us on any question we had. It seems to me that he trained his employees very well. Everyone was very caring and efficient! Demi, the night time cleaner, did a very good job on cleaning and very gentle and kind. Oh they also have Starbucks! We will definitely come back here!Rooms: very cleanSafety: very safeWalkability: You can walk to restaurants and stores because they are right there
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November 2023 by Kamlesh Patel
I love this place for multiple reasons. The hotel is a breath of fresh air. My visual palate is going off the charts right now. It's conveniently located, next to Brier Creek Commons shopping mall. My petitenes is the TV wouldn't play the channels I was trying to watch. Maybe it's operator error. The shower was slow in heating up the water. But I love the location. Great job to the architect who designed it. Wow, factor.Rooms: The rooms are extremely spacious, especially higher floors, with a gym inside your room. Wow.Walkability: Brier Creek Commons shopping mall wich is within walking distance. Like really close. Lots of food and drink options.
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October 2023 by Michael E.
I can't say enough about this hotel. Yes, it has great facilities and is a short walk from many shops and restaurants. But what sets it apart is its staff. Literally everyone is just great, from the front desk, to the room cleaners, to the shuttle driver. Each will help you with whatever you need. They smile and they deliver. If you're looking for a place to stay near the airport, you can not do better than this Westin.
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October 2023 by Two Fat Meatballs
Called the day before knowing I would be getting in late. Upon arrival Front desk lady was kind enough to let me know the hotel was oversold and my reservation was cancelled, I guess doing mobile check-in, and calling the day before means nothing. A text or voicemail letting me know in advance would have saved me $20 for Uber and an extra hour of sleep. Very disappointing and shows a complete lack of respect fot travelers and Bonvoy members.
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October 2023 by Sherri Ross
This is a new and clean hotel. 1st problem was at check in while filling out the pet form I said to the check in person you do realize she is a service dog and she said yes. Woke up next morning with a pet charge and had to go to the desk to have charge removed. 2nd problem: TV did not work. 3rd MAJOR problem: our vehicle was one of 10+ that was broken into. We were told by the police that on that night multiple hotels had the same thing to occur. Police also told us that the location of this Westin is not safe (regarding your car) because of how close to Durham it is. Police also told us that the Westin does not have security cameras in the parking lot (should have realized that once we saw the multiple signs in the parking lot). Hopefully this incident will cause them to add security cameras to the parking lot. FYI we had nothing of value visible or in our car (they chose random cars) so they didn’t actually take anything from us just caused 1200.00 of damage to our vehicle. On that day not one Westin employee showed any concern to us that this had happened it was only until 2 surveys later that they said sorry for your inconvenience. My response sorry I chose this hotel (or any in the area) to stay. We travel a lot and we have never had this happen. Safety of myself and my family are priority, so going forward I will have to make sure security cameras are in place. I mean a Target parking lot has cameras that’s the least I expect in a Westin parking lot!!!