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May 2025 by Jimmy C Baker
Really friendly staff. Good choice for your automotive repair needs.
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April 2024 by Paul Salyer
I thought the facility was laid out very well. The part department personnel were very friendly.
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January 2024 by Lee W.
Purchased a brand new vehicle in January 2024. Experience was pleasant and thought we were being treated fairly and honestly, especially with them playing up we take care of anyone that served in the Armed Forces gets employee pricing Then we got home a looked at the paperwork (yes we should have paid more attention to the numbers at the dealership), that's when we found out the extra vehicle protections we were offered and accepted at $1,500 was only for one of the five added on. Closer examination of paperwork has a total of $7,939 additional vehicle care services. That's a huge difference from what we were told. They use a doc u sign pad and run through them fast so make sure when your in the finance office to look at every page, especially the added on vehicle care services and they explain every number to you.
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December 2023 by Robert C.
This place is absolutely AWFUL. I bought a 2022 Silverado 2500 from them with only 22k miles. First the minor stuff. From the beginning it was bad customer service. I had left a very nice tactical flashlight in the door pocket of my trade in. I asked about it because I had to take the vehicle I bought in for service almost immediately, and the salesman Casey said "yeah, they mentioned that let me go check with the sales manager". He came back and said yes they found it and they left it in the door pocket and sold the truck. Why the heck wouldn't they take that out? Getting into the major stuff. They obviously do not inspect their used vehicles before selling them. There was an open recall on it, one of the cameras didn't work at all, and apparently all 4 brake rotors are warped. I scheduled a repair to fix it and they gave me the runaround and took multiple trips there to fix the problems because they didn't order parts to fix it the first time. I spent over 12 hours waiting (2 trips because they didn't fix it the first time)in their waiting room only to find out that the parts they needed to fix the camera were on backorder. Then to top it off, the backup camera didn't function properly anymore because the system wouldn't calibrate without the camera working after they attempted to fix it (and failed). I was very mad and my salesman came out and said the general manager wanted to speak to me if I could wait right there. 30 minutes later, he still hadn't come so I went inside and asked for him. The lady at the front desk called him and he said he was busy and would have another guy come out. She asked him if that guy was coming now and he said "I don't know" and ended the conversation. I told her I had been waiting all day and gave her my phone number to give him to call me and left very mad. Nobody ever called me. I emailed the GM, my salesman, the sales manager and finally several days later got a call from a manager that seemed very annoyed to even be talking with a customer. He didn't really seem to care and thought they were handling it properly. How on earth he thought that is beyond me unless he wasn't even listening to the conversation. During the 3.5 months of waiting for parts on "backorder" I called several times to get updates because they definitely won't call you and give you an update. Usually leaving a message which no call was returned even by the service manager. The times they did return my call was days later. After 3 months of waiting, I called GM Customer Care. They stepped in to help, and what do you know the parts were magically there within about a week. So I take it back to get it fixed (dropped off at 8:15AM) and they tell me they will let me know when it should be ready. At 4:00 I still hadn't heard back so I called them back to see when it would be ready. The service guy tells me it will probably be 2-3 more days. I asked where they were in the process and he said they hadn't started on it yet. Are you kidding me?? You had it ALL day and you haven't even started yet? And we've been waiting 3.5 months to fix this thing? I had also been promised on one of the trips before that they would look at the brakes (which pulse and shudder when stopping) and take care of that since it should not have been sold like that. I even bought 2 new rotors for them to use in case they were too bad to be resurfaced to prevent another nightmare argument. They called me today to ask what I want done with the brakes that the tech is recommending all 4 rotors and pads be replaced. I said "I was told you guys were going to take care of this. I provided 2 new rotors." They told me they would resurface the rear rotors or they would put the 2 I bought on the rear. Nothing on the front unless I paid. No pads. I'm frankly tired of typing, but there is so much more. This place is a nightmare to try to deal with and they have the poorest customer service I have ever seen at a major car dealership.
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August 2023 by Divya N.
Used this collision center for a minor bumper repair as they were preferred by the at faults insurance company. The collision center miscommunicated/misrepresented multiple things: 1) 'needing to wait until parts come in' to take car in, this delayed dropping off the car for repairs for about 1 month. When I did drop the car off, they informed me no parts were ordered yet and the person who relayed that information initially was providing false information and that they never order parts in advance. OK. 2) the collision center told me the car would be ready about 1 week later and asked me to drop off my rental car. When I tried to arrange pick up they said there was a defect and the bumper didn't fit. This required me making multiple trips to the rental facility on my own dime because of again the misinformation. 3) the collision center then ordered 4-5 total bumpers after this which were all 'defective' in some form or fashion, stringing me along over the course of 1 month. This is unacceptable. 4) Some of the staff were professional, including David and Maddy, but the old woman at the front desk is extremely rude and should not interact with customers. At no point during the 4 weeks they had my car did anyone interact with the insurance company to confirm that the insurance company would pay the direct amount to collision center (as I was told by the collision center when I dropped my car off). When I picked up the car, the old woman was scrambling to call the insurance company and when unable to reach them aggressively told me I needed to pay for the car before they would release it. Why are they leaving the communication with the insurance company to the very last minute and then blaming the customer? All in all, there are some factors which are difficult to control when it comes to car repair work- however the poor communication, some rude/hostile staff, and the negligence in communicating with the insurance companies about payments are unacceptable and I would recommend they do some training of the people coordinating these logistics. In the interim, would drop your car off elsewhere.
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July 2023 by Esco R.
There's not enough room to even start talking about my multiple visit and service techs lack of product knowledge. Do yourself a favor and drive pass and if you do have to stop here to get any service especially major, turn your mobile phone on and record all your audio conversations with service advisors and management, comes in handy later down the road!
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May 2023 by Stephen S.
I would avoid having any repair work performed by them. They don't care about you, they care about themselves. They're your typical auto shop trying to make a dollar the expense of the customer. Do yourself a favor and take your business elsewhere. Don't ignore the other bad reviews or you may literally pay the price. I've never bought a car there but I've tried to have work done on my 2015 Yukon Denali and it's always an unpleasant experience. You've been warned!
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February 2023 by Angela M.
I schedule an appointment with them at 1000 am to see a vehicle we wanted to purchase. When we arrived at the dealership they stated they sold the car the night before. We traveled two hours there; so I asked to speak to a manager. Her response was 'We don't hold cars" but then why did they make me get an appointment? All she said was they don't hold cars. I was that they didn't inform us when they knew we had to drive 2v hours. When I asked why we were not notified immediately when it was sold since we had a scheduled appointment. She said it was the receptions job to make the calls and she doesn't come in until 0930 am. They had no response to the lack of informing us and just said we don't hold cars. The absolute worst and deceptive customer service.
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September 2022 by Tony S.
I was told over the phone they were honoring GM Family First discounts if you were a previous customer or lived within a certain mile radius of the store. I went in today to order a truck for the GM now to tell the sales rep they are not honoring the discount and i would have to pay full MSRP. I don't feel I can get a straight answer from this dealership and won't be back. Hard to justify paying full price on a vehicle when all they are doing is taking orders.
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August 2022 by Jessica N.
Can't say enough about my experience with this dealership! I ordered a Yukon from Bob King in wilmington in November 21. Aug 2022 I still did not have my car and they gave me one excuse after another. They treated me like I didn't matter. So I gave up and in just one week of dealing with Thompson Buick I got my brand new Yukon AT4! They were amazing to work with and even delivered it right to me in Wilmington! Casey Jones always kept me informed on everything daily and I will never buy a vehicle from anyone else! Highly recommend!!
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June 2022 by Joan T.
I think the experience wasn't bad but I am giving it a 3 because they failed to inform us that there is a nation wide chip shortage so when you buy your vehicle here your seat warmers and parking assistance will not will work. I wish that this would have been said to us upfront. We found out after having the car for 3 weeks. We called and that is when they informed us. Why wasn't this expressed to us during the buying process? I would have still bought the car if they would have been upfront about it but no one told us anything, even when you sign for if they owe you anything they could have inserted that in there. For that I felt they knew and withheld that Information. I am leaving this review to help others that if you buy a 2022 model you may have the same issue. They do not know when they will get the chip in. I just wish I would have drove off knowing this from the beginning.
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June 2022 by Larry T.
I recently wrote a bad review which I can't find on Thompson Cadillac for a sunroof service in which a Mike Fitzgerald charge me $350 for dianostics and the service was $1,600. I paid the $350 and went to Hendric Cadillac Dealership and completed the service for $187.00. Naturally I was pissed and aired it. But a service manager name RIck Casino I think called me, apologized and said the didn't do business that way. Had me come over and reimbursed me the $350 I spent. We had a nice conversation but the initial guy who charged me all that money did not come up to me to say a word. That is why I didn't give it 5 stars. but I give them 4 stars for Rick was a standup guy.
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April 2022 by Billy R.
On January 19, 2022 around 3am, my husband's truck was hit in the road. The person who hit him drove away. His 2021 Ram with less than 13,000 miles was destroyed. Scott Stevens came and looked at the truck. Scott told me matter-of-factly that there is no way the truck is totaled. It was rear end damage. Rear end damage can be fixed. I did research. I asked people I knew. I read reviews. I asked Scott Stevens what body shop he would recommend. I wanted the best repair shop. I got our truck towed to Thompson Collision. I was told that it would be 30 days. I rented a rental car for 30 days. Our insurance covered 28 of those days and I paid out of pocket for the rest. As you can see from my attached call log, I left Thompson alone for 30 days. However, things started to get interesting when I started asking what was going on. I was first dealing with Krystal, who asked me if it was okay if they put chrome muffler tips on the truck. She said it was the last thing that we were waiting on to release the truck. I said that I preferred the black tipped. She said they would outsource the labor and the truck would be released within one week. This was February 22, 2022 (over 30 days from the time the truck was towed to Thompson). I rented a car out of pocket for three more weeks. I then called back the following Friday and a woman told me that the truck had severe frame damage. WHAT?! There was absolutely no frame damage and I knew this because I had been told this over and over again by Thompson Collision. At this point, I requested to speak to someone else. This is when Jimmy entered the picture... I called back several times and on March 9, I spoke to Jimmy. He was apologetic and told me that Krystal had been giving me updates on the WRONG Ram truck. I was flabbergasted. I actually even remember asking Jimmy how this happened and compared this situation to a Dr. working and giving updates to a family on a wrong patient. He then admitted that our truck had not been touched. Our truck, that had been sitting there since January 19, 2022, had not been touched. I could not believe that I was being treated this way by a place of business. I am a CPA. I know how businesses are supposed to run and there is something seriously wrong with Thompson Auto. We ran out of money. I couldn't pay for a rental car anymore. I begged Thompson to work on our truck. Jimmy told me that was just no way they could get a new bed and asked for my permission to get a used truck bed. I reluctantly agreed. On March 16, Jimmy told me he finalized a truck bed and our truck would be completely finished on March 25. On March 22, Jimmy texted me and said the truck bed arrived! I was stoked. March 25 came and went and Jimmy never returned my phone calls. I was contacted by a Brandon who told me that our truck hadn't been worked on and that the truck bed they ordered came incorrectly (twice). He also told me that it was his first week and he had "no idea" why the truck hadn't been worked on, but it wasn't his "fault". On March 28, I was told that our truck was going to be totaled. 68 days. 68 days of coordinating vehicles, draining our accounts, trips back and forth to the airport and phones calls to Thompson. 68 days to total a truck. I 100% believe that this situation happened to me because I am a woman. A man would not have been treated like this. Thompson is full of crooks and liars (ESPECIALLY JIMMY) and I am going to tell everyone that I can what an unorganized, unprofessional and incompetent shop you're running. DO NOT TAKE YOUR VEHICLE HERE.
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March 2022 by Matt Sciacca
Best around. Friendly and fair. From start to finish. Vicki, Scott, Greg, & Gary All were awesome to deal with. We were in a jamb and they went above and beyond to help us out. Most dealerships get a bad rap and rightfully so but Thompson is in a class alone.
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February 2022 by Logan T.
Terrible experience, would suggest another dealership for service. Was told they had a Lyft service for my appointment. Got there dropped off and was sent to adjacent building to get Lyft set up. Seemed a little odd and seemed like he didn't want to deal with it. After waiting in line the next guy was annoyed i was sent over. Rather than handling the issue he handed me post it note and told to go get my service number from the original guy. At this point 15 min into the process I opted to spend the money on my own Lyft rather than having to wait in line again after getting my service number. So 30 plus minutes would have been burned just to get the Lyft requested. Zero personal accountability and the attitude exuded everything was someone else's job. Lesson learned certainly won't be going back. Would suggest Sir Walter Chevy or another GMC dealership in the area for service.
