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February 2024 by Tressa Harris
Do not rent from this location very unprofessional the GM Rude she’s a formally and active sex worker and we have the proof and we can upload footage
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January 2024 by serial reviewer
I’d give them 0 stars if i could. They have the worst, most unprofessional and underqualified staff, they don’t know what they’re doing No uniforms, you won’t know who’s working there or who’s just hanging out. Stay away from this location❗️
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December 2023 by Joe S.
Every time I try to come to this business there's always something going on. Today I tried to get propane and no one is to be found on site and the door is unlocked. Walked around the property hollering no one. They hardly ever answer their phone. I will not come back here again. Unprofessional:
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December 2023 by Danielle Connochie
DO NOT GO TO THIS LOCATION!!! There is one on six forks road in Raleigh (5 min down the street) that is much better and have professional employees. I made a reservation here for a 15' truck this past Saturday, they did not have the truck, and were not willing to help find an alternative option. The girl working there was unbelievably rude, and pretended to be unaware of the renters guarantee by u-hual that will give a $50 credit if they do not have your equipment. She then proceeded to give us the wrong address to a new location (which I believe she did on purpose) and charged my card twice for the truck that we never received. Luckily, I called customer service and got all charges reversed AND the $50 renters guarantee with no problems. Seems as though the staff here does not want to work here, help their customers, or do anything but sit at their desk and slack off. Please do not use this location, whatever you do, unless you want to be treated with disrespect.
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December 2023 by danielle c.
DO NOT GO TO THIS LOCATION!!! There is one on six forks road in Raleigh (5 min down the street) that is much better and have professional employees. I made a reservation here for a 15' truck this past Saturday, they did not have the truck, and were not willing to help find an alternative option. The girl working there was unbelievably rude, and pretended to be unaware of the renters guarantee by u-hual that will give a $50 credit if they do not have your equipment. She then proceeded to give us the wrong address to a new location (which I believe she did on purpose) and charged my card twice for the truck that we never received. Luckily, I called customer service and got all charges reversed AND the $50 renters guarantee with no problems. Seems as though the staff here does not want to work here, help their customers, or do anything but sit at their desk and slack off. Please do not use this location, whatever you do, unless you want to be treated with disrespect.
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December 2023 by Adris Fortunato
Charge me extra and unable to see the receipt. The truck made a lot noises was given with an empty tank. They promised a discount for bringing the truck with a 1/4 0f a tank but the promise was not kept. At check in they just handed a me a key and Inhad to find the truck on my own. I returned the truck earlier because of the noise that it made. The person didnt seem to care. This is an honest review and I just want people to know about the expereince you can have at this location. You pay for service and no for stressful experience.
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December 2023 by Briana Nivae
This is a horrible store. The inside isn’t open so they are expecting you to stand outside in the cold or self register. Then i needed a 10 in truck and they had multiple sitting on the lot but stated they had other reservations for those. They tried to give me a 15 inch truck which was in bad condition the windshield was dirty and it was jumping at the light when I turned around and brought it back. It took the assistant manager 45 mins to refund my card. He was rude and did not want to help me at all. He was a tall black guy with dreads. They wasted 2 hours of my day. Don’t use this location!
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October 2023 by Jamie T.
Got all these signs up but "nozzle is broken". Put up a notice! Hasn't been fixed in ages.
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August 2023 by Itzel Z.
Workers were unprofessional and not helpful when it came to picking up our rental. We spent approximately 45 minutes just to get keys to pick up a 10' U-Haul, since the workers weren't assisting the customers they had in line. We had to switch to a 15' U-Haul as the 10' was reserved already in the morning and the workers thought it'd be best for us to have it as we can return it tomorrow. We ended up getting charged additionally for a late fee because of this even though the workers never made us aware. The workers also gave us keys to a truck that wasn't on their property after me and my partner looked on all sides of the building for it. So we had to go back inside and receive new keys for a different truck. All of this could've been resolved with better customer service so we could've had the truck we wanted in the first place and we wouldn't have taken so long to return the truck that had ended up charging us a late fee.
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July 2023 by David Forrest
With all the negative reviews, I had hesitation about renting from this location. That said I took the chance, and I’m glad I did! The people were very nice, there was no issue with miss quoting rates or anything like that as referenced in some of the other reviews, and they pick up and drop off process was painless. I could not ask for a better experience and, due to having multiple properties that I own, I would likely be renting vans and trailers again!
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July 2023 by Steven DeYoung
Shoutout to Dequon Harris at this U-Haul location! He didn’t expect me to lift a finger, even though I was more than willing to help connect the 6’ x 12’ trailer I had on reservation. Dequon explained everything clearly, patiently walked me through the process, and brightened my day with this extremely fast and efficient experience. Thanks, man!
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July 2023 by Derick A.
Craig was extremely helpful with my issue today! 10/10 recommend the entire staff for their helpfulness!!! They stuck with me and helped me for over two hours. I will be returning to this location for as long as I can
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May 2023 by Haley Finn
Paid for a dolly and it was not available. Check engine oil light was on the entire time, so it would not let me see the mileage. Van REEKED TERRIBLY of cigarettes. Lots of scuff marks already existing on vehicle. TERRIBLE customer service. The 2 employees working did not look up from their phones when I Came in until I cleared my throat and they acted as if I was bothering them. Absolute worst service and will never return.
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May 2023 by Mia Grace Chapman
Someone stole my wallet, and took out a U-Haul. (This was reported to police and they have been arrested)The manager at the store didn't check my photo ID or the picture on my debit card that the scammer used, and now U-Haul is SUING me! This store is refusing to help me and the manager is extremely defensive and unprofessional, hung up on me 3x and refused to give me her name when she is the one who did not check photo ID and made the stolen vehicle claim.
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March 2023 by Judy J.
I made this a reservation on Monday. On Friday night, AFTER BUSINESS HOURS, I get a call saying Whoops, we can't honor your reservation. But we can get you a truck at a different location. AND, oh, by the way, we also can't guarantee that the dolly that you reserved at the same time you made the reservation will be available, because demand is high on Saturday is first come first serve. Doesn't matter that I have a confirmation. So looks like another rental company that knows how to TAKE a reservation, just doesn't know how to HOLD a reservation. Customer be darned. Won't EVER rent from U-Haul again. Too bad I couldn't give it "0" stars.
