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November 2023 by Christopher Scheid
Kelly my rep was very good. She was slammed with customers but did a great job getting people out efficiently.
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November 2023 by Dejua Hall
I had to fill up the uhaul because the guy said the tank was full when we got it but it wasn’t and I told him that. We compared the odometer from wen we left to when we brought it back and we only went ten miles and was told we used 6 gallons of gas and had to fill it up or be charged $30. Over all the guy was nice but ultimately he was on some bull. Also I originally wanted to rent a van and I selected no insurance then he told me I had to get insurance which I did not believe. This is my second time using this u haul place the first time the truck was dirty and had trash in it that we had to clean out. We were told we would get a discount for that but never did.
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July 2023 by Crystal P.
The guys were very accommodating and helpful during my visit. The vehicle was all set and was in very good condition and was easy to operate. I’m very thankful for the opportunity to work with the New Bern U-haul team and will certainly return if I ever need to rent more equipment from them!
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May 2023 by Rhonda Davis
Everyone was great from beginning with Paul to confirm availability and reserve truck over the phone, both gentleman's counter help during pick up and Destiny's help during my follow-up call the next day. Although they a customer rush as I arrived with four customers walking in ahead of me, the two gentlemen handled it well to the best of their abilities. The wait was more of two of the customers indecisiveness at the counter. Overall, Excellent staff and customer service.
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May 2023 by Joan gakuo
Nobody contacted me about my lost key for my house its been 2 days I went to the store and they would contact MA and they didn't and that was my only house key I had to break my door don't recommend U-haul
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October 2022 by Redd Smith
The entire staff is very pleasant and friendly, they went above and beyond in helping us adjust our rapidly changing plans during a chaotic move. The manager was so understanding when I realized I couldn't drive the truck we reserved and worked with us to resolve the issue fairly
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October 2022 by Paige Barefoot
Jonathan is the best! He helped solve our problem with a great attitude!
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September 2022 by Kyle Doughty
Excellent service. The two ladies and the manager are great. Extra kudos to the manager for his help.
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August 2022 by Big Ant
Trash!!!! A whole Hour wait in line just for a return. Unbelievable!!!! Also the guy there was super rude and moves super slow never going to this location again.
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August 2022 by John G
$200 for a 10’ box truck local for one day. Side of the truck says $20 lol
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July 2022 by Tewanda Mg
11/2 to get a truck reservation at 5 pm 6:30 gets truck with no gas and horrible customer service from general manager Johnathan all the way down ../ U-Haul needs some retraining for all staff!!!
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July 2022 by Adam Adoom
It’s five of us customers waiting inside and the guy is outside. Does not care who’s inside the business
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April 2022 by Ruben Olivares
Ive been here for more then an hour waiting for propane.. the one on capital blvd mear ihop they say they dont have a certified person to do propane.. on a sunday. Been here since 10:35a.m its not 11:47a.m..
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September 2021 by Survival AtWork
Vehicle not clean. Pandemic climate and associates PPE/not wearing masks and cleaning equipment! Customer service below average. Reported issues to General Manager/Arica who was rude/unprofessional and nonchalant! Go to another location for cleanliness and professionalism!
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August 2021 by S Alex
I went in today to buy moving supplies. Dallas was extremely polite he greeted me as soon as I came in. He answered all my questions and with no hesitation gathered all my boxes and took my boxes to my vehicle for me. I really appreciated this. Great customer service. Thank you!
