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February 2024 by Mike
THE WORST Company ever. Find another company to deal with because this company has the worst customer service nothing but lies ever time we contacted them. They lied and tell you your order is shipped only to call a few days later to find out it wasn’t. Even a supervisor lied about an order. Would not respond to repeated phone calls.Now after Three weeks of calling and being lied to out of very important and needed medical equipment trying to find a way to get what is needed.
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May 2023 by J H
They got a 1 because I couldn't give a 0 I see there rating little over a 2.0
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January 2023 by Sunrise S
Customer Service is horrible. I was waiting hours on the phone to talk to customer service. They send you an email that some one will contact you and no one calls for weeks. When I finally could reached a human on the phone their excuse was "we have a long waiting time" and they transfer you to another waiting line or just hang up. A message to the supervisors: HIRE MORE PEOPLE. WHO WOULD PROVIDE BETTER CARE FOR PEOPLE WITH DIABETES.
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August 2022 by Bill Mulvany
Ordered a Viva Atlas on Tuesday and received it the following Monday after being told by other vendors it would take up 12 months to get one. Very satisfied with chair and service
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December 2021 by Andy Carter
Don't often comment or rate companies however USM is an exception. The service received by them has been above all expectations. We purchased a stair lift through Thomas and the experience has confirmed we can purchase using the internet but still receive "in store" levels of support and service. These folks are real medical professionals that offer nation wide sales and installation of accessibility products. Tough to do but after speaking with Thomas we knew this guy knows his stuff. Told us he has been doing online sales since 2000 and it showed.I was a bit concerned because I saw some negative reviews however I asked Thomas and he explained most of those negative reviews were filed in error and they were for a different company by a similar name that sells medical supplies for diabetic needs and other common medical issues. Google doesn't allow a company to object to false ratings so they just have to live with them. I checked it out, confirmed that info was accurate and ordered.If you need mobility or accessibility products call them and ask for Thomas. Best prices, outstanding knowledge of products, and a true concern with getting you the best solution at the best price.
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January 2021 by Naqiyba Allen
Unprofessional. I had a prescription for a nebulizer and I was told that I had to call a medical supply store to see if I could get one through them. I called this place and explained that. I asked for a nebulizer, and the guy who obviously didn’t even know what he was talking about, told me “we don’t sell diabetes equipment.” So I explained to him that a nebulizer doesn’t have anything to do with diabetes. Then he proceeded to tell me “oh, we’re a medical supply store, we don’t fill prescriptions.” And hung up the phone. Do better. If you don’t know what the customer is asking for, it’s ok to say that, or get someone who can actually help. And hanging up on someone is very unprofessional. I’m glad I don’t have to get my medical supplies from this place.
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January 2021 by SC Critic P.
I rarely write reviews but feel obligated to share my exasperating experience with this unprofessional, unscrupulous company. I chose a lift chair for my 90-year-old, based partly on the salesman's promise it would be delivered with white glove service within seven days. During this time, it was impossible track when the chair would arrive as there was no system for doing so. After the chair failed to arrive in two weeks, I tried canceling the order but was told the only way to do so would be for my ailing mother to reject the chair when they tried to deliver it. I spent more than a week trying to speak to a manager but he never returned my call. While the company claimed a couple days later that the chair delivery had been rejected, they had never tried to deliver it. Nonetheless, I felt good that I'd soon get a refund. They promised to issue a credit on my card, after withholding $400 for shipping, handling and a nonrefundable white glove service. And that's for a chair that never arrived. I'm still waiting. I urge you to consider my experience before placing an order with this outfit.
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December 2020 by John Jandejska
They promised to help with a cgm tester they are liars do not give them any info
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August 2020 by Rishi Khubani
Avoid this company at all costs. All they do is over promise and under deliver. My 84 year old grandfather is still waiting on his chairlift months after we've gone through the initial deposit and have now since paid in full. In addition after they took my deposit they revised the invoice over $2000 above the estimate which was signed after they sent the estimator and drew up a design. This company does not honor their word and steer clear at all costs. NO way to treat a customer thatch spent over $12,000. Still waiting....Absolutely terrible experience. I have no idea how they stay in business.
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August 2020 by Elysee M.
They earned a failing grade. Have made numerous calls with extremely long wait times, on hold, emails since April. Will not honor their warranty on a medical device. A harrowing experience and unethical business practices.
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March 2020 by Aaron Whitener
I wasn’t even able to get past the the guy who answered the phone. I barely got my question out and the guy said, “you have the wrong number you want US Med” and hung up on me. I did in fact know and what who I was calling, but not any longer.
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February 2020 by Gerry Bond
Absolutely the worst and rudest customer service I've ever experienced! Do your research before using this company. Terrible! I wouldn't buy a bandaid from this place
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January 2020 by John M.
I am not giving this company any stars. I ordered a chair and they advised it would be delivered in 3-4 weeks, well that turned into 5, then. 6 and eventually almost 8 weeks. They first said it was waiting to be picked up from loading dock but could not get a tracking number, I even tried to talked the supervisor and he would not return my call. I had to call the shipping company and it got more confusing after that. I was not sure who was lying to me, the shipping.company or the Medical company but neither could provide me any status even 8 weeks after the order. We brought my elderly mother home with no chair and are scrambling to find another place to purchase one. I plan to file a complaint like.one of the other customers and report it to the appropriate agency in NC so they don't mislead any other.customers.
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December 2019 by Randy Worth
Bought a couple of lift chairs for my parents. Decided to get them with upgraded fabric so they took 6 weeks to build. Very pleased with the quality and the price was the best. Shopped this hard as these were expensive chairs and I saved about $700 on the pair going with US Medical.
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October 2019 by Andy V.
Unpleasant expirence with sales guy who lied to me. And treated me with a sarcastic im better then you attitude. I ordered a chair delivery date was a month later because it needed to be built. At the time I ordered it I was told it was in stock. I then found out it would be a month and I called to cancel it. The ethical thing to do according to there policy was to charge me the 50.00 cancelation fee because it was not built yet. And factory did not ship or process the order yet The sales man said it was all ready being built. I called the factory it was not being built yet. He lied to me again. The factory recomended a solution and I had a chair in 2 days. The comfort level of this golden chair is not worth the price. Other manufacturers chairs are better. And more value for your dollar. And Your not giving the premadonna on the phone his over priced commission that is a rip off . He must by a family employee?? I will never deal with this company again
