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September 2023 by Joe's Dad
I'd like to think this is a good store. They recently cut their hours, so I wasn't able to go in, this time.
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September 2023 by Susan Metz
You can't visit the hair salon unless you have straight hair. And they carry Kylie Jenner products.That's not the store's fault, but it's still gross.The employees were nice though.
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August 2023 by Makayla Foulkrod
Nice place went towards the end which I understand and they came up and told us one minute until close so I said of course we’ll head up and she asked the girl near us to come up and check us out. We decided not to get the item we had so I let her (the girl next to us who was going to go to the front to check us out) that we were putting it back so we could come back to look with more time and she heard us but didn’t respond or even look up at us. Told the other lady on our way out just so she’d know. I’ve worked in retail a long time and can tell it was definitely a rude way to end a shift.
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August 2023 by Jessica Case
Hair stylists did a fantastic job. I can't be any happier with my new colors and cut. Thanks ladies
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April 2023 by Natalie Brocks
I love this Ulta. The staff is amazing and so is their customer service. I just was in the store about 5 minutes ago and they had just opened. Most of the staff was stocking but I needed help with finding what I wanted and they instantly dropped everything to help me. They did not complain about helping me or even give me a sense of they did not want to help me. I usually go to Sephora at Crabtree and their staff is nothing compared to this one. I appreciate everything you guys do!! Definitely will be coming to this Ulta more!!! Thank you Nicia!
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April 2023 by becky hall
This store is absolutely fantastic!! Every time I come to this Ulta the customer service is out of this world. They always jump to help me with all my needs even when I do not know what I want exactly. This place very comforting because I always see a friendly face when I walk through the door. Even when the line is long they still make sure every customer is taken care of quickly and effectively. Their staff is one of the best staffs I have seen in the Triangle Area. I love this staff and this store!!
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April 2023 by Natalie Woods
I love this Ulta. The staff is amazing and so is their customer service. I just was in the store about 5 minutes ago and they had just opened. Most of the staff was stocking but I needed help with finding what I wanted and they instantly dropped everything to help me. They did not complain about helping me or even give me a sense of they did not want to help me. I usually go to Sephora at Crabtree and their staff is nothing compared to this one. I appreciate everything you guys do!! Definitely will be coming to this Ulta more!!! Thank you Nicia!
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April 2023 by Liliana m
Had a Horrible experience at the hair salon. My appointment started at 5:00 and I left at almost 8:30. I had A haircut and highlights and left with the front pieces of my hair a gray color. I’ve never had gray hair in my life and this was very upsetting. I left the store crying. I paid the full price 179.00 and left a tip but this isn’t okay.
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April 2023 by Alexandria Cayton
AJ, Fatima and the rest of his staff are so amazing. Never felt more comfortable in a store ! Keep being fantastic! ❣️
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April 2023 by Amber Tookes
Never seems like they want to help me with finding my right shade of make up. Nor do they give a free sample in your check out bag at this location.
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March 2023 by Geneva Sisk
britney (i think britney L) was super nice and funny and i actually enjoyed talking to her so much! she was very helpful as well, give her a raise!!
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March 2023 by Lex M.
Firstly not a fan of Ulta nor Sephora but it was so gorgeous outside I decided to let down my guard and visit the store. Its in great location its so well lite for make up that is if you can find a sales associate who is not so self involved on their cell phone nor an official mean girl. I swear where do recruit these workers? I've had my full figured friends bullied in your stores at multiple locations in Raleigh. There lack of interactive with customers who really are looking for a specific cosmetic or need assistance on what shades best suit them. Your staff has a very standoff manner thats uninviting. We don't need Marry Poppins but acknowledge you see customers trying to match make up an you stand there deep in conversation. So glad Bath and Body Works was next door they had time for me and my purchases.
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March 2023 by Deb Karber
I had coupon on my phone for $3.50 off purchases, however, it scanned as expired even though it was active for 3 more days. Therefore, it did not ring up the $3.50 off the total. I didn’t realize this until I got home. I went back to same store and they told me I had to have the products in order to get the $3.50 refund. The inexperienced cashier had a major meltdown and then had another cashier come help. This person also said I had to have the products to get the $3.50 refund. They finally decided to refund the entire bill and to ring it up again using the $3.50 coupon. The inexperienced cashier needs more training, especially with customer service!
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January 2023 by Marissa M.
I've always had a positive experience shopping at this location. AJ assisted me today with my in-store pick up order. I appreciate that Ulta has welcomed new cosmetic and skincare lines from blacked owned businesses. I love the Juvia's Place Collection, Urban RX Skincare and Rihanna's Fenty. Ulta also carries high quality soy blend candles. My favorite being the Caramel Cookie scent. Excellent service here from the staff time and time again. They're always kind and willing to help.
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December 2022 by Renee DeRouen
It's a nice well organized store. The staff goes out of their way to help you. They have so many different products. Lots of gifts. High quality perfume, makeup, hair accessories and other beauty items?
