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August 2025 by Tina Riley
Always a good experience at this location but shout out to Kim for outstanding customer service with my Amazon returns.
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August 2025 by Maria Franco
I want to thank Kim from the UPS Store at 324 S Wilmington St, Raleigh, NC 27601, for her candid personality and excellent customer service. She was very knowledgeable and extremely polite. Thank you so much, Kim — you are truly appreciated.
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July 2025 by Adriana Duran-Rivera
Kim was very helpful and very kind. Will definitely ask for her again
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July 2025 by Lexi Durham
Thanks to Kim!
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July 2025 by Dulce Sanchez
Monic gave me excellent service. My English was nit the best she took time and helped me with all my needs. Wonderful
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July 2025 by Atsoutse Dossou
Fast quick.
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June 2025 by Travis Vaughn
Monic is A1, huge help!
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May 2025 by Adrian Osias
Hey I went to the your store and I witness the owner and manger basically embarrassed him in front of me and customer and I felt bad for what she said to him in a slander and defamation way and AVOID BUSINESS HERE NOT PROFESSIONAL
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May 2025 by Portia Johnson
I never posted this review because I was too upset & angry at the time but I now see I should have. Upon reading Mason’s review I had to check the name to make sure it wasn’t me because this was my exact experience. I sent my daughter a package ($22 still had my receipt) & the package was returned to me the very next day. Upon returning to the store with receipt in hand the manager/ owner (Asian young man) wouldn’t even speak with me directly. Through the young lady he would only agree to reship if I paid the full price again. I later learned that they apparently forgot to place the shipping label on my package so in such cases it was automatically returned. Thus, I no longer use this location which I had originally given 5 stars just days before this incident. As a result of this I now take pics of all my shipping packages once the shipping label is properly applied. Apologies Mason I could have saved you the trouble
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March 2025 by Kristen Wallingford
Monique helped me send packages out while I was at the Raleigh convention center for an event. I had minimal time. She was efficient and friendly. Thanks a bunch
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February 2025 by magdelen1123
Knowledgeable, polite staff. Very accommodating copy print service
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January 2025 by Claudia Dorin
The staff here is always very nice and helpful! Kim went above and beyond for me today and helped me package a return! I love this UPS store.
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November 2024 by Brian Ratti
I opened a UPS mailbox a couple of months ago. The process is slow and requires an unusually large amount of documentation. Not but a couple months later, they are requesting more documentation. A UPS box was supposed to make things easier. So far its been the opposite, a waste of my time. Do NOT recommend.
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November 2024 by Mason Travis
As a regular customer who does considerable business with this UPS Store, I was incredibly disappointed by my recent experience. I went in to ship a package to a specific address, but somehow, the shipment was set up incorrectly and ended up being shipped from me to myself. I received my own package back in the mail the next day.
When I returned to the store to address this mistake, I expected a straightforward resolution. Instead, I was told that they would not refund the original shipment cost and that I’d have to pay to ship the package again to its intended address. To make matters worse, when I asked to speak with the store owner to resolve this issue, he outright refused to talk with me over the phone, forcing his employees to relay messages back and forth between us. This felt like a complete dismissal of my concerns and placed unnecessary stress on his employees, who were left in the uncomfortable position of mediating.
As someone who has trusted this location for reliable service, I expected more accountability and willingness to address an error that was clearly on their end. This experience has left me questioning whether I can continue bringing my business here. I hope the management reconsiders its approach to customer service and supports loyal customers when mistakes like this occur.
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October 2024 by Krystal Hinton
Went to store in downtown Raleigh and Monic provided excellent customer service!!!
